Intugo

MARCH 10, 2023

Not only have local players been able to enter their domestic sector successfully, but the volume of service that the sector provides to offshore consumers continues to grow. The unique nearshore position of contact centers in Mexico Mexico has a unique status in the global contact center service market regarding nearshore services.

Nearshoring 98

Nearshoring Human Resources Outsourcing Offshoring 98

Zinnov

FEBRUARY 28, 2022

In 2021, Digital Services firms saw a record flow of Private Equity (PE) investments with a substantial number of deals. In fact, according to Zinnov’s strategic analysis, the deal momentum for Digital Services market continued post the second half of 2020, while a staggering 200+ deals were observed in 2021. Intelligent Services.

Nearshoring 93

Nearshoring Service Cybersecurity Offshoring 93

Redial

DECEMBER 9, 2022

Understood as a combination of the terms “financial” and “technology,” refers to businesses that use technology to enhance or automate financial services and processes. Yeah, there are a lot of fintech’s offering great financial services, and a lot of them are already huge, but hey, they are not the same. Data security.

Nearshoring 130

Nearshoring Cybersecurity Regulations Finance 130

Redial

JANUARY 4, 2022

Therefore, an increasing number of American businesses choose to outsource their telemarketing services and other BPO to nearshore call centers. 2 Service: Agents are trained based on the needs and expectations of your customers, meeting the objectives and vision of your company. is too expensive.

Call Center 130

Call Center Outsourcing Nearshoring BPO 130

Redial

JANUARY 25, 2023

Automation and artificial intelligence keep on the vanguard (AI) It is just surprising how many tools keep being developed, in order to produce and innovate a lot of processes that sometimes require a handful of time. This makes it possible for companies to outsource tasks that were previously too complex or time-consuming to handle.

Outsourcing 130

Outsourcing Data Entry Nearshoring Human Resources 130

NoonDalton

MARCH 9, 2022

Outsourced services are growing in popularity around the world. Global services were valued at 92.5 Businesses can decide which services to outsource and how to minimize costs by filling specific jobs and acquiring unique capabilities by understanding the many types of Business Process Outsourcing. Nearshore BPO.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing Nearshoring Offshoring 98

Future of Digital Sourcing Outsourcing

JUNE 15, 2021

How to Future-Proof Customer Service Strategies. In Southeast Asia alone, the pandemic has caused a permanent spurt in digital adoption, with more than 1 in 3 consumers being new to digital services, of which 90% intend to continue their newfound habits post-pandemic, according to Bain & Company.

Customer Service 64

Customer Service Service Offshoring Nearshoring 64

Zinnov

OCTOBER 22, 2021

Nischay Mittal, Principal & Global Head — Automation/AI, Zinnov; Dushan Garg, Engagement Manager, Zinnov. An enterprise may have realized that there is a need for an Automation COE , maybe even built a few automations and defined some key objectives. Build Operate Transfer Model for an Automation COE.

Automation 52

Automation Offshoring Government Outsourcing 52

TMS

FEBRUARY 22, 2023

Wanna see the top IT outsourcing services companies in Eastern Europe? A key way to meet those challenges is through IT outsourcing service companies. A key way to meet those challenges is through IT outsourcing service companies. Software development services from East Europe are culturally and geographically close.

IT Outsourcing 52

IT Outsourcing Outsourcing Service E-Commerce 52

Everest Group

APRIL 11, 2024

Economic uncertainties, unfavorable exchange rates, and mounting financial pressures compelled many enterprises to tighten their belts, leading to reduced spending on CXM services. Advancements in accent neutralization and AI translators are expected to enhance service quality, boost workforce efficiency, and alleviate language barriers.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

Blue Ocean

OCTOBER 4, 2023

Offering your specialty language customers the option to interact with your customer care team via text-only channels can be a pragmatic approach to manage costs and expand your service reach. However, careful consideration of the limitations and potential impact on the customer experience is essential.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

Intugo

DECEMBER 5, 2023

From offering customer service and technical support to handling data entry and collections, BPO call centers serve as centralized hubs for streamlining diverse tasks. Beyond Customer Service BPO Contrary to a common misconception, BPO operations extend far beyond customer service.

Call Center 59

Call Center BPO Data Entry Nearshoring 59

Perficient Digital Transformation

OCTOBER 11, 2022

The firm brings more than 20 years of digital consulting and delivery experience including CX consulting, experience design, data and analytics, automation, and digital technology engineering and development services. In addition to our growth in Latin America, we also recently expanded our presence in India.

Nearshoring 64

Nearshoring Offshoring Engineering Retail 64

Perficient Digital Transformation

MARCH 16, 2023

If you would like to speak to a Perficient financial services representative about your client remediation needs or to arrange a free 1-day analysis with one or more of Perficient’s financial service strategists, click here.

Nearshoring 64

Nearshoring Right-Sizing Offshoring Regulations 64

Ivemsa

OCTOBER 20, 2023

Additionally, the unique advantage of implementing shelter services in Mexico is effective in delivering long-term success Many global companies continue to invest in Mexico manufacturing , and new U.S. operators are considering nearshoring for the first time. With the support of shelter services in Mexico, U.S.

Manufacturing 52

Manufacturing Nearshoring Administrative Jobbing 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Chazey Partners

OCTOBER 6, 2020

CALIFORNIA– October 2020 – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , has been expanding its RPA team globally to meet the increasing demand of the RPA implementation projects.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

TTEC

JANUARY 17, 2022

Every customer service interaction is unique, each requiring its own combination of channels and tools. An IVR is an automated phone system technology that allows incoming callers to access information via a selected prompt of prerecorded messages without having to speak to an associate. What is an IVR? What is a chatbot?

Nearshoring 52

Nearshoring Automation Customer Service Offshoring 52

Everest Group

JANUARY 26, 2022

Everest Group’s Top-Line Recommendations: Immediately: Pay your employees more, improve employee experience, reduce talent demand via automation and technology. Enterprises in North America and Europe are facing a stark reality: their onshore and nearshore labor pool has 2.4 The same is true for Nearshore Europe (e.g.,

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Intugo

JUNE 19, 2023

Simply put, the definition of outsourcing is the practice of obtaining goods and services from an outside provider. Even more important than goals like increasing agility or improving service quality. Robotic and cloud process automation (RPA) is at stake. Relocation of work or services to external providers abroad.

Outsourcing 52

Outsourcing Labor Costs Nearshoring Offshoring 52

NoonDalton

JULY 20, 2022

Customer support centers can go down, which can lead to subpar service and lost opportunities. A BPO provider can provide continuity in a number of ways, including by using the cloud, dispersing their employees, and automating tasks. COVID-19 taught many businesses the painful lesson of how quickly an organization can go offline. .

BPO 98

BPO Data Entry Out-Tasking Outsourcing 98

3Pillar Global

MARCH 15, 2021

Earlier in this series, we looked at different outsourcing models—nearshore, offshore, onshore—along with the pros and cons that come with each option. Polish outsourcing firms also offer a variety of services, including software development and IT operations. They further provide cost-effective access to top tech talent. Market Share.

Software 52

Software Outsourcing Nearshoring Government 52

Magellan Solutions

APRIL 25, 2024

As your business grows, integrating technology to automate processes becomes essential. When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. The challenge arises if you find it difficult to provide technical support while managing core operations.

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

SEBPO

AUGUST 25, 2023

SEBPO’s expansion has also included new service offerings, including Back-Office Processing and Customer Support. As a seasoned innovator with 21 years of media industry experience, Paciorek optimizes operational quality with automation strategies, tools, and processes and is essential to maintaining SEBPO’s best-in-class service delivery.

Global Outsourcing 52

Global Outsourcing Nearshoring Outsourcing Professionals Outsourcing 52

Vilmate

FEBRUARY 21, 2024

Make up your mind on how many release versions of your product or service you require for efficient support. No matter how efficient and automated your digital product is, certain actions from end users are still necessary when dealing with mobile apps. Not everyone has an auto-update turned on in their device settings.

Nearshoring 59

Nearshoring Out-Tasking Efficiency Collaborations 59

Everest Group

MARCH 29, 2023

Read on to understand the new global capital market trends, the staying power of retail investors, and the impact on investment banks, asset and wealth managers, and service providers. Watching global capital markets over the past few years has been a rollercoaster ride of issuances and investments.

Retail 52

Retail Marketing Banking Offshoring 52

CGS Inc

MAY 25, 2023

Panelists in the session included industry veterans Brett Mathes, Carhartt Director of Supply Chain Services and Paul Magel, CGS President of Application Solutions and Technology Outsourcing. Because if you can automate a broken process, it just breaks down much faster. So, I see an openness between the parties to redefine cost."

Retail 52

Retail Manufacturing Co-Sourcing Nearshoring 52

Everest Group

APRIL 12, 2022

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

Supply Chain Management 52

Supply Chain Management Management Banking Outsourcing 52

Everest Group

APRIL 12, 2022

With the high political tensions, service providers need to implement a mix of short- and long-term approaches like reshoring, ally shoring, and partnerships to overcome the crisis. Even though Russia is receiving economic penalties, countries that depend on Russian goods and services have to begin looking for an alternative supply.

Supply Chain Management 52

Supply Chain Management Management Banking Outsourcing 52

Everest Group

JUNE 21, 2022

Majorel) and Sitel Group® would create a CXM colossus and firmly put the combined entity in the top three providers of these services. Potential growth drivers include: Scale – The combined entity will have a scale of 240,000+ FTEs in 55 countries and 300+ sites, delivering services in more than 70 languages worldwide.

E-Commerce 52

E-Commerce Management Nearshoring Impact Sourcing 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals. Rest of Europe” (excludes U.K.) Alliances also experienced a significant increase.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Vilmate

JUNE 22, 2023

Moreover, the shift towards the Software-as-a-service (SaaS) model has made many companies heavily reliant on the cloud. Therefore, the processes for automating operations and functions of the infrastructure separated from Agile and began to evolve until it turned into DevOps. Automation. Monitoring.

Engineering 52

Engineering Automation Software Collaborations 52

Vilmate

APRIL 27, 2022

However, the presentation of automation, artificial intelligence, and machine learning principles has taken a fair share of work off our shoulders. Footnote: rule-based programming is an application of a predefined set of rules for building the logic of automated actions. Service personalization. Fraud analysis. reduced biases.

Banking 52

Banking Finance Risk Management Risk Management 52

Obobo

DECEMBER 14, 2022

Global sourcing is the procurement of goods and services from suppliers in multiple countries. The global sourcing definition can be broken down into three main components: -Procurement: The act of acquiring goods or services. Global sourcing is the procurement of goods and services from suppliers in multiple countries.

Sourcing 40

Sourcing Labor Costs Nearshoring Out-Tasking 40

Vilmate

OCTOBER 18, 2023

Today, the vistas for automation, optimization, and efficient management span various domains, encompassing everything from industrial sectors and healthcare to transportation and smart cities. Automation: Smart home systems are designed to respond automatically to specific events and conditions.

Manufacturing 52

Manufacturing Healthcare Resource Optimizing Automation 52

WebCreek

JUNE 18, 2021

Even in situations when an enterprise is not solely based on sales or services, the lack of Business Intelligence can still leave it exposed to inefficiencies regarding operations. Data mining is the use of automated analysis to review data and identify certain patterns and irregularities. Data Mining & Management.

Analytics 90

Analytics Nearshoring Software Out-Tasking 90