Automation Anywhere

JULY 5, 2021

The use of automation in customer support is expected to accelerate in the coming years. According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). Phone interactions will drop from 41% to 12%. RPA doesn’t fix bad processes.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Obobo

DECEMBER 14, 2022

What is Global Sourcing? Global sourcing is the procurement of goods and services from suppliers in multiple countries. It’s a type of sourcing that has become increasingly popular among businesses in recent years as a way to optimize costs and access new markets. What is Global Sourcing? Definition.

Sourcing 40

Sourcing Labor Costs Nearshoring Out-Tasking 40

IBM Services

FEBRUARY 19, 2024

Why supply chain management matters Supply chain management involves coordinating and managing all the activities involved in sourcing , procurement, conversion and logistics. Advanced software tools can automate some parts of forecasting, providing real-time updates and alerts when inventory levels are too high or low.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This allows for better communication and collaboration between the client and the outsourcing team.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

OCTOBER 31, 2022

Red Hat AnsibleFest 2022 took place October 18-19 showcasing new updates to Red Hat’s automation software. The Ansible Automation Platform is an open-source IT automation tool that automates provisioning, configuration management, application deployment, orchestration, and many other manual IT processes.

Automation 64

Automation Collaborations Software Sourcing 64

Groove Technology

JULY 2, 2023

These companies understand the nuances of remote collaboration and invest in creating a strong sense of community and camaraderie among remote team members. To illustrate, InVision, a leading design collaboration platform, provides its remote engineers with a dedicated budget for professional growth and learning resources.

Engineering 100

Engineering Software Reduced Overhead Collaborations 100

Everest Group

NOVEMBER 30, 2023

Our research highlights the transformative power of technology in reducing carbon footprints, enhancing energy efficiency, and driving sustainable practices across sectors as diverse as oil & gas, banking & finance, and manufacturing. Products marketed as sustainable now hold a 17.0%

Supply Chain Management 64

Supply Chain Management Finance Research Government 64

IBM Services

APRIL 22, 2024

Energy transition and climate resilience Applying AI and IoT to accelerate the transition to sustainable energy sources There is a clear need (link resides ibm.com) to accelerate the transition to low-carbon energy sources and transform infrastructures to build more climate-resilient organizations.

Sourcing 83

Sourcing Regulations Government Research 83

IBM Services

APRIL 18, 2024

A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown. Researchers are actively exploring artificial consciousness, general problem-solving and common-sense reasoning within machines.

Research 94

Research Out-Tasking Manufacturing E-Commerce 94

IBM Services

DECEMBER 8, 2023

This growth is driven by increasing demand for advanced features in vehicles, stringent vehicle safety regulations, increased investments in research and development, and enhanced navigation and connectivity. The SDV separates hardware from software, allowing for updates and upgrades, automation or autonomy and constant connectivity.

Software 72

Software Cybersecurity Engineering Manufacturing 72

Everest Group

JANUARY 18, 2024

This forecast summarizes the sentiments of more than 50 CIOs interviewed by Everest Group in collaboration with Yates Ltd. Our areas of focus include enterprise networks, software, managed services, end user services and automation. The full report is available for complimentary download. is a WBENC-certified woman-owned business.

Research 64

Research Government Retail Healthcare 64

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. Here, your biggest challenges are tedious task automation and improving your employee’s productivity.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

IBM Business Partners

MAY 25, 2023

It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. IBM Consulting has established a Center of Excellence for generative AI.

Collaborations 109

Collaborations Research Finance Customer Service 109

Everest Group

APRIL 9, 2024

The G6 BPO debate moderated by Deborah Kops, Founder of Sourcing Change, at SSOW aimed to take global BPO leaders out of their comfort zones and into a “not-so-safe space.” However, the potential of GBS/SSC collaborating with outsourced entities in a combined “AND” model was surprisingly absent in the conversations.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Groove Technology

AUGUST 24, 2023

This open-source, cross-platform JavaScript runtime environment allows developers to build fast and scalable web applications easily. Git is a version control system that allows developers to collaborate on projects and keep track of changes. Research different providers and compare their features before making a decision.

Out-Tasking 100

Out-Tasking Automation Collaborations Software 100

Perficient Digital Transformation

MAY 10, 2023

With Watsonx, clients will be able to: Access a variety of foundation models and open-source models curated and trained by IBM for different purposes, such as natural language understanding, code generation, chemical synthesis, or climate change modeling.

Out-Tasking 64

Out-Tasking Cybersecurity Government Sourcing 64

Metasource

JANUARY 4, 2023

Automate Processes . Workflow automation software streamlines document-intensive processes, from AP invoice processing to new customer onboarding to new employee onboarding. Resilient businesses have automated processes that make adjusting to unexpected circumstances simple and stress-free. Optimize Talent Management.

Automation 52

Automation Collaborations Software Human Resources 52

Amzur

APRIL 25, 2024

These new capabilities allow cybercriminals to leverage AI algorithms to automate their attacks, evade detection, and exploit vulnerabilities at scale. Increased Speed and Scale: AI systems can quickly analyze data from multiple sources and execute attacks in real-time, overwhelming traditional defense mechanisms.

Cybersecurity 59

Cybersecurity Healthcare Automation Analytics 59

Obobo

MARCH 23, 2023

Finally, long-term strategies may include the development of partnerships with suppliers and even the implementation of strategic sourcing. Leverage technology solutions to automate procurement procedures , improve compliance, and reduce costs. However, it requires preparation and skill to achieve the best possible outcome.

Reduced Costs 52

Reduced Costs Inventory Management Automation Sourcing 52

IBM Services

APRIL 18, 2024

This allows SREs to resolve incidents by directly looking at the source of the problem, instead of symptoms— saving them many hours of work and avoiding considerable cost for the business. This has been a unique collaboration between engineering and IBM® research, allowing us to move quickly and solve problems on the fly.

Engineering 62

Engineering Sourcing Collaborations Research 62

Everest Group

JANUARY 17, 2023

Inputs from these sources were used in conjunction with our existing low-code research and ongoing conversations with ecosystem players to inform the final review across the below assessment dimensions. Collaborative development. Source: Everest Group. Assessment dimensions. Pre-built templates. Sample outputs.

Research 52

Research Collaborations Sourcing Design 52

Everest Group

NOVEMBER 6, 2023

Cloud security providers are expanding their capabilities to meet these demands, emphasizing a platform-driven approach with next-generation features such as DevSecOps, automation, and zero trust.

Service 64

Service Cybersecurity Regulations Government 64

IBM Services

NOVEMBER 15, 2023

Watsonx gives organizations the ability to refine foundation models with their own domain-specific data to gain competitive advantage and ensure factual grounding to external sources of knowledge. Watsonx allows enterprises to effortlessly generate conversation transcripts with live agents or automate Q&A sessions.

Co-Sourcing 90

Co-Sourcing Supply Chain Management Engineering Sales 90

IBM Business Partners

JUNE 9, 2023

According to “ The 2022 API Security Trends Report ” by 451 Research and commissioned by Noname Security, this is proving to not be sufficient, and more advanced security is needed to protect APIs across their lifecycle. Monitor for adherence to industry practices and policies.

Collaborations 86

Collaborations Research Sourcing Design 86

Perficient Digital Transformation

MARCH 6, 2023

The SCOPE Summit for Clinical Ops Executives is an annual conference to drive collaboration and innovation in the clinical research community. Pharma companies are leading and delivering solutions, and they want findings and results to be open source. They are even open to collaborating with other pharma companies.

Collaborations 64

Collaborations Regulations Research Sourcing 64

IBM Services

JANUARY 11, 2024

And there’s no reason why mainframe applications wouldn’t benefit from agile development and smaller, incremental releases within a DevOps-style automated pipeline. Fortunately, production-oriented AI research was going on for years before ChatGPT arrived.

Co-Sourcing 106

Co-Sourcing Banking Automation Design 106

Everest Group

AUGUST 25, 2023

Integrating Generative Artificial Intelligence (GAI) into Source-to-Pay (S2P) processes can reshape procurement operations. To delve into the research findings and understand the potential benefits of Generative AI in procurement along with its challenges, read on. Contract management also emerged as a noteworthy area for GAI adoption.

Analytics 52

Analytics Sourcing Out-Tasking Efficiency 52

Future of Sourcing

MARCH 10, 2023

Instead, AI and automation technologies will take care of the tedious tasks that teams don’t enjoy doing. In fact, according to a Kearney study , early procurement collaboration with a product development team reduces the product costs by up to 20 percent. AI and automation platforms represent this scale of sea change.

Automation 59

Automation Jobbing Sourcing Out-Tasking 59

Infosys Consulting

FEBRUARY 15, 2024

The cloud provides a secure and scalable environment for fabless firms to automate processes, apply advanced tools, and adopt a collaborative approach to reduce costs as well as turnaround times for bespoke chipsets. Semiconductor enterprises need to design chips that are highly reliable and efficient.

Design 52

Design Co-Sourcing Collaborations Analytics 52

IBM Services

OCTOBER 16, 2023

The rise of the foundation model ecosystem (which is the result of decades of research in machine learning), natural language processing (NLP) and other fields, has generated a great deal of interest in computer science and AI circles. They pointed out that the topic of training data, including its source and composition, is often overlooked.

Government 75

Government Management Risk Management Risk Management 75

IBM Business Partners

JUNE 8, 2023

One such collaboration exists between IBM and The Reef Company. Collaborating for coral reef restoration IBM and The Reef Company have recently joined forces signing a joint initiative agreement aimed at bolstering their ocean conservation endeavors. We also know that building a more sustainable world will require strong partnerships.

Engineering 85

Engineering Collaborations Efficiency Research 85

SIG Speaks

DECEMBER 13, 2022

Conrad, CEO at ProcureAbility, opened the day by explaining the team's research methodology. This process consists of a team of experts who hypothesize on emerging trends and then conduct in-depth research to validate that analysis. There is expected to be more collaboration with cybersecurity firms during and following an RFx.

Cybersecurity 40

Cybersecurity Strategic Sourcing Sourcing Administrative 40

SIG Speaks

JUNE 6, 2022

Nick Heinzmann, Vice President of Research at Spend Matters will also be presenting his latest learnings. Join us for this collaborative and very personal conversation! ESG Regulation and its Impact on Sourcing. Drive Efficiency & Manage Risk with Centralized Vendor Onboarding & Source-To-Pay Collaboration.

Finance 40

Finance Sourcing Collaborations Automation 40

Everest Group

JULY 4, 2022

As part of our continued Metaverse research, let’s explore these emerging technologies and whether they will collide or coexist. Its serious market potential can be seen by the collaboration of industry participants to define standards to interoperate Metaverse platforms and ecosystems.

Marketing 98

Marketing Research Collaborations Manufacturing 98

Hyland

SEPTEMBER 6, 2022

Open source security. What you need to know: Recent headlines about open source software (OSS) vulnerabilities paint open source tools as risky. Transparency and customization are driving this new generation of software, and OSS is the future of cross-company collaboration. Love enterprise tech but low on browsing time?

Banking 52

Banking Insurance Sourcing Collaborations 52

Planergy Software

DECEMBER 25, 2023

Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Research shows that data-driven organizations outperform their competitors. What's Planergy?

Finance 52

Finance Software Automation Analytics 52

SIG Speaks

DECEMBER 1, 2022

Join us for this collaborative and very personal conversation! How to Source Smartly in Times of Inflation. Join Coupa Software experts Ayush Sharma and Dr. Jeffery Collins on the challenges of sourcing in the current inflationary environment—and what's coming in 2023! Sourcing Industry Landscape Podcast. Listen now.

Strategic Sourcing 40

Strategic Sourcing Sourcing Collaborations Sales 40