Magellan Solutions

NOVEMBER 27, 2023

Have you heard that 81% of buyers say that experiencing good customer service increases their likelihood of making a repeat purchase ? Exceptional customer service is a guiding light, capturing attention amidst many options. The goal is for customers to see your business as excellent and become passionate advocates.

Customer Service 52

Customer Service Service Out-Tasking Efficiency 52

Zinnov

APRIL 4, 2024

But where does ICG fit into the larger picture of Intelligent Automation (IA)? In a world where technology leads the way, businesses are moving away from slow, manual processes to embrace a new era of Intelligent Automation (IA). The latest iteration of this technology, Intelligent Automation 2.0

Automation 52

Automation Retail Insurance Collaborations 52

Simplr

JUNE 28, 2022

Simplr was recently named “ Best AI Solution for Customer Service ” in the AI Breakthrough Awards. With so many automation and chatbot vendors in the market, what should CX leaders be looking for when incorporating AI into their strategy? What does it mean to be named “Best AI Solution for Customer Service”?

Customer Service 97

Customer Service Service Automation Design 97

Magellan Solutions

JULY 10, 2023

Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes. The application of AI in businesses is not all about work automation. Are you planning to expand your business ?

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

31 West

APRIL 21, 2024

You can use its reporting and analytics tools to collect information about your customers’ engagement on your platform, their satisfaction score, and their overall experience with your company. Freshdesk has a free forever plan that allows up to 10 customer service agents to use its basic features for free. Which is Better?

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Future of Digital Sourcing Outsourcing

JUNE 15, 2021

How to Future-Proof Customer Service Strategies. Related news: Top 7 Reasons Why You Should Outsource a Software Project Customer and product support has to evolve in the wake of the COVID-19 crisis. Automation, AI and a Global Approach. Such partnerships can also optimize customer service performance and costs.

Customer Service 64

Customer Service Service Offshoring Nearshoring 64

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Redial

JANUARY 17, 2023

Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more. For example, they can automate repetitive tasks using technology, which can reduce labor costs. Automation and technology play a key role in reducing operational costs.

Operational Costs 130

Operational Costs Nearshoring Labor Costs BPO 130

Magellan Solutions

JULY 10, 2023

Artificial Intelligence (AI) can revolutionize automation for business optimization. By implementing intelligent automation, you can develop a transformative approach applicable to your processes. The application of AI in businesses is not all about work automation. Are you planning to expand your business ?

Automation 52

Automation Outsourcing Inventory Management Data Entry 52

Redial

OCTOBER 5, 2023

Consider investing in robust compliance management systems and regulatory technology (RegTech) to automate compliance processes, reducing the risk of non-compliance and associated penalties. The sophistication of these attacks is increasing, posing a significant threat to sensitive customer data and financial stability.

Cybersecurity 130

Cybersecurity Banking Regulations Collaborations 130

31 West

AUGUST 12, 2022

These are operational, strategic, analytical, and collaborative CRM. Operational CRM focuses on simplifying customer data management via automation. It enables you to integrate your sales, marketing, and other services via automation. Strategic CRM attempts to broaden customer lifetime value (CLV).

Supply Chain Management 130

Supply Chain Management Customer Service Collaborations Analytics 130

Zinnov

MARCH 8, 2023

Automation proved to be an effective tool during the pandemic helping companies become and remain resilient. Along with Automation, companies are also investing in other modern technologies such as Blockchain, Quantum Computing, and the Metaverse which is propelling them into the next phase of digital transformation – DT 2.0.

Automation 59

Automation E-Commerce Robotics Process Automation Analytics 59

31 West

FEBRUARY 7, 2023

If yes, then you must look at implementing a customer service solution that will help you define IT service desk workflows and improve team productivity and efficiency. Jira and ServiceNow are two solutions using which you can centralize service operations, automate processes and deliver a positive customer experience.

Right-Sizing 130

Right-Sizing Customer Service Co-Sourcing Software 130

31 West

FEBRUARY 20, 2023

Are you looking to improve customer service ? Do you want to optimize your service desk workflows? If yes, then you must consider investing in a customer service solution. Customer service software can centralize your help desk, implement ITSM best practices, and improve employee and customer experience.

Right-Sizing 130

Right-Sizing Customer Support Customer Service Sales 130

31 West

SEPTEMBER 12, 2022

Enable Collaboration. Personalize Customer Experiences. Capture and Implement Customer Feedback. Automate Repetitive Tasks. This can reduce resolution time and improve customer experience. Enable Collaboration. The help desk infrastructure should enable collaboration among cross-functional teams.

Management 130

Management Out-Tasking Customer Support Outsourcing 130

31 West

JANUARY 30, 2023

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run. It enables companies to provide support over multiple channels.

Right-Sizing 130

Right-Sizing Customer Service Flexibility Software 130

Magellan Solutions

JUNE 19, 2023

AI is transforming education through personalized learning, task automation, and increased convenience. It automates repetitive jobs, analyzes data, and enhances human capabilities. AI offers something new by automating repetitive processes and enabling advanced data analytics. This leads to enhanced efficiency and productivity.

Outsourcing 105

Outsourcing Out-Tasking Collaborations Call Center 105

Redial

MARCH 21, 2023

More and more companies are looking to outsource their customer service operations to nearshore locations, such as Mexico, to take advantage of lower labor costs, cultural similarities, and geographical proximity. Another trend that is gaining momentum in the industry is the adoption of artificial intelligence and automation.

Nearshoring 100

Nearshoring Call Center Right-Sizing Labor Costs 100

31 West

FEBRUARY 3, 2023

Customer service software lets you streamline service desk operations and deliver consistent and quality service. You can work with an internal support team or an outsourcing IT service desk provider ; these solutions can help you get the best out of your teams while creating a positive customer experience.

Customer Support 130

Customer Support Software Administrative Automation 130

31 West

NOVEMBER 25, 2023

Customizing IT Services: Tailoring IT services to support various educational processes, including learning management systems, research databases, and administrative operations. Cloud-based services, for instance, allow students to access learning materials and resources from anywhere, at any time.

Management 130

Management Service Administrative Research 130

Metasource

FEBRUARY 6, 2024

In fact, according to McKinsey , “executives from companies that have seen success with automation are twice as likely as others to report using human-in-the-loop designs.” At its core, human-in-the-loop refers to a collaborative framework where humans and machines work hand-in-hand to achieve tasks more effectively than either could alone.

Human Resources 52

Human Resources Out-Tasking Automation Collaborations 52

31 West

OCTOBER 14, 2022

Use the Benefit of Automation. Use the Benefit of Automation. Automation is an effective and more sophisticated way of implementing a help desk system. As per Deloitte, 73% of businesses have started integrating automation into their help desk methods. So, they can focus on developing a stronger bond with your customers.

Software 130

Software Automation Customer Service Efficiency 130

Perficient Digital Transformation

APRIL 26, 2023

This year’s conference promises to be bigger and better than ever, focusing on knowledge sharing, innovation, and collaboration. Connect and discover how Perficient shines as an expert partner with comprehensive solutions, global reach, innovation, collaboration, customer-centric approach.

Collaborations 98

Collaborations Customer Service Automation Service 98

Offshore India Data Entry

FEBRUARY 19, 2024

BPO focuses on delegating specific back-office tasks, like payroll processing or customer service, with the goals of reducing costs and improving efficiencies. BPO, in its traditional form, leans towards manual execution of tasks, with automation playing a supplementary role rather than being the focal point.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

IBM Services

FEBRUARY 19, 2024

Big data and predictive analytics are increasingly being used to improve forecasting accuracy, allowing businesses to respond more effectively to changes in customer needs. Advanced software tools can automate some parts of forecasting, providing real-time updates and alerts when inventory levels are too high or low.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

IBM Business Partners

AUGUST 3, 2023

Understanding Infrastructure as Code Infrastructure as Code (IaC) is an approach to infrastructure management that uses software development techniques to automate the provisioning and configuration of infrastructure resources. IBM Cloud Projects: Utilizing IBM Cloud Projects as part of your IaC strategy offers numerous advantages.

Automation 73

Automation Government Software Collaborations 73

Automation Anywhere

OCTOBER 22, 2021

The retail sector and professional and business services were the hardest hit. Robotic Process Automation (RPA) can help with burnout and lack of opportunity. A customer service representative must manually pull data from three different legacy applications to answer a client’s question. More and better things.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Perficient Digital Transformation

MARCH 26, 2023

Getting Started Salesforce is one of the most popular customer relationship management (CRM) platforms on the market, used by businesses of all sizes to manage their Sales, Customer Service, and Marketing processes. In the development model, Copado orchestrates Quality, Security, Governance, and Customer Experience.

Management 69

Management Collaborations Automation Efficiency 69

Pure Moderation

DECEMBER 15, 2022

Different trends, such as cloud computing, automation, data security, strategic partnerships, and other technological advancements, have become norms. As more and more companies hire third-party service providers, the BPO industry is poised to deliver positive and wide-ranging impacts. Focus On Omnichannel Customer Services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Groove Technology

AUGUST 1, 2022

Logistics software development is a solution for automating shipping and freight forwarding activities, allowing transportation companies to simplify freight operations, save time, cut costs, and improve customer service. What are logistics software development services? Function Automation. Reporting & BI.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Perficient Digital Transformation

MARCH 1, 2023

Businesses of all sizes utilize the robust customer relationship management (CRM) platform Salesforce to control their marketing, sales, and customer service operations. The automated testing capabilities of Copado can also aid teams in identifying possible problems earlier in the development cycle.

Automation 69

Automation Collaborations Administrative Sales 69

NoonDalton

NOVEMBER 13, 2023

While on one hand, AI promises enhanced efficiency, cost reduction, and even the automation of mundane tasks, there is growing concern about its potential to replace human workers. AI’s footprint is increasingly evident, revolutionizing how outsourcing services are delivered and managed.

Outsourcing 52

Outsourcing Jobbing Collaborations Automation 52

Automation Anywhere

JULY 18, 2022

The event’s premise was that accelerated decisions, collaboration, and skills attainment all lead to the generation of greater business value. So how do you improve and accelerate operations while facing labor shortages , supply chain issues, changing work environments, and shifting customer and worker expectations?

Automation 82

Automation Collaborations Efficiency Banking 82

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. About Jira Jira Service Management is a product offered by Atlassian.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

IBM Business Partners

JUNE 29, 2023

Integrated planning incorporates supply chain planning, demand planning, and demand forecasts so the company can quickly assess the impact on inventory levels, supply chain logistics, production plans, and customer service capacity. This alignment fosters synergy and drives cross-functional collaboration.

Supply Chain Management 84

Supply Chain Management Analytics Collaborations Human Resources 84

Magellan Solutions

JUNE 21, 2023

Stay updated on the latest advancements in AI, including natural language processing, machine learning, and robotic process automation. Analyze your business processes to identify tasks that can benefit from automation or AI enhancement. Understand how you can apply these technologies to your business processes.

Outsourcing 98

Outsourcing Robotics Process Automation Analytics Selective Outsourcing 98

IBM Business Partners

MAY 25, 2023

It stands alongside IBM Consulting’s existing global AI and Automation practice, which includes 21,000 data and AI consultants who have conducted over 40,000 enterprise client engagements. IDC 1 estimates the AI Services market will grow from approximately $36 billion USD in 2023 to approximately $65 billion USD in 2026.

Collaborations 109

Collaborations Research Finance Customer Service 109