Pure Moderation

MAY 21, 2021

Which customer service outsourcing company is the best? In no aspect of the business is this truer than in the area of customer service. Customer service matters now more than ever. But which service provider is best for your business? A common question with no easy answer. Back Office Betties.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Mattsen Kumar

MAY 7, 2024

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

IBM Business Partners

JUNE 14, 2023

Sometimes the problem with artificial intelligence (AI) and automation is that they are too labor intensive. You need to collect, curate, and annotate data for any specific task you want to perform. In other cases, it’s sufficient to just describe the task you’re trying to solve. learn new tasks).

Sourcing 94

Sourcing Automation Out-Tasking Cybersecurity 94

TTEC

MARCH 29, 2022

Customer service is demanding. On average a contact centre associate needs to handle complex applications, urgent customer needs, and all the manual inefficiencies that come with service inquiries. So, what’s the difference between intelligent automation versus RPA? What is intelligent automation?

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

Everest Group

MAY 22, 2023

Learn about the opportunities and obstacles of Generative AI in marketing in this blog. Content generation Perceived implication: GAI frees resources for other higher-level tasks that require human attention, such as strategic planning and community building. Some of the implications and concerns are discussed below.

Marketing 52

Marketing Sales Out-Tasking Streamline Operations 52

Everest Group

FEBRUARY 9, 2023

What better way to find out how ChatGPT will impact the Business Process Services (BPS) market than to ask the trained chatbot itself this question? It is already capable of understanding natural language with high accuracy, and with enough training, it can start with taking on simple tasks at contact centers.

Data Entry 52

Data Entry Supply Chain Management Out-Tasking Finance 52

31 West

MARCH 6, 2023

According to Salesforce, quality customer service would be the way to achieve this business goal. If your organization finds delivering a positive user experience a challenge, there are customer service solutions like Jira and BMC Helix ITSM available. The product leverages AI and automation to offer predictive ITSM.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

Amzur

JANUARY 31, 2024

With many companies still dealing with manual tasks and data overload, clunky workflows, limited data insights, customization hurdles, and talent gaps, the recent release of NetSuite 2024.1 In this blog, we will explore the key features and enhancements that NetSuite is bringing to the table in its 2024.1 With NetSuite 2024.1,

Data Entry 93

Data Entry Finance Out-Tasking Analytics 93

IBM Services

FEBRUARY 13, 2024

Automate tedious, repetitive tasks. Design content, ad campaigns and innovative products that build better customer experiences. This data is fed into generational models, and there are a few to choose from, each developed to excel at a specific task. Garbage in, garbage out.

Out-Tasking 122

Out-Tasking Design Automation Sales 122

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. If there’s one thing you should invest in, it’s your customers.

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

IBM Services

FEBRUARY 14, 2024

But right now, pure AI can be programmed for many tasks that require thought and intelligence , as long as that intelligence can be gathered digitally and used to train an AI system. Customer-facing AI use cases Deliver superior customer service Customers can now be assisted in real time with conversational AI.

Retail 86

Retail Cybersecurity Insurance Automation 86

IBM Services

SEPTEMBER 6, 2023

From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. Today, AI technologies are being used more widely than ever to generate content, improve customer experiences and deliver more accurate results.

Marketing 83

Marketing E-Commerce Out-Tasking Automation 83

Amzur

JANUARY 10, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 103

Data Entry Right-Sizing Robotics Process Automation Automation 103

Pure Moderation

DECEMBER 15, 2022

Different trends, such as cloud computing, automation, data security, strategic partnerships, and other technological advancements, have become norms. As more and more companies hire third-party service providers, the BPO industry is poised to deliver positive and wide-ranging impacts. Focus On Omnichannel Customer Services.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Out-Tasking 98

Automation Anywhere

SEPTEMBER 17, 2022

To address this challenge, insurance companies can use Robotic Process Automation (RPA) and artificial intelligence to drive growth. The insurance industry has a high automation potential, with many areas for opportunities. This blog post will explore how insurers can effectively manage claims and reduce costs through automation.

Reduced Costs 52

Reduced Costs Robotics Process Automation Management Insurance 52

IBM Services

APRIL 25, 2024

This blog outlines some BPR examples that benefit from a BPM methodology. The methodology gained prominence with the publication of a 1990 article in the Harvard Business Review, “Reengineering Work: Don’t Automate, Obliterate,” by Michael Hammer, and the 1993 book by Hammer and James Champy, Reengineering the Corporation.

Supply Chain Management 60

Supply Chain Management Finance Human Resources Robotics Process Automation 60

Amzur

JANUARY 25, 2024

For example, you can use tools like Zapier and Airtable to streamline, and automate tedious tasks, and set up workflows from lead management to sales pipeline automation and customized marketing campaigns. Myth #5: AI will completely automate business processes overnight. Myth #4: AI is only for large corporations.

Inventory Management 67

Inventory Management Out-Tasking Right-Sizing Automation 67

Perficient Digital Transformation

MARCH 21, 2024

When it comes to offering advanced capabilities and customization options beyond what is available with Standard Bots, Enhanced Bots come into the picture. In this blog, we are going to learn about the process of converting or upgrading Standard Einstein Bots into Enhanced Bots within the Salesforce ecosystem.

Flexibility 59

Flexibility Out-Tasking Customer Support Sales 59

Infosys Consulting

FEBRUARY 6, 2024

This blog post delves into how financial advisors can leverage AI to not only stay ahead in a competitive market but also to generate more revenue. For example, AI-driven data mining can identify clients with a financial planning need and begin to build out the financial plan, decreasing advisor administrative time.

Management 52

Management Administrative Data Entry Advisory 52

Automation Anywhere

JUNE 3, 2021

This is especially true for Robotic Process Automation (RPA). Several of the most cutting-edge AI and machine learning technologies are making a tremendous impact on the way decisions are made and how tasks are processed, and it is apparent that they will continue to do so. This same technique is used in credit card fraud detection.

Robotics Process Automation 52

Robotics Process Automation Insurance Out-Tasking Automation 52

31 West

JUNE 30, 2022

These tools help register, process, and initiate payment in an automated mood. It includes improperly filled out expense reports by an employee or the unavailability of team managing expense reports. Finance and HR managers should use an automated and integrated process to avoid these issues.

Management 130

Management Finance Customer Support Software 130

Automation Anywhere

MARCH 8, 2021

Until now, Robotic Process Automation (RPA) has mostly been used to automate back-office operations. And many companies have achieved significant gains in efficiency and productivity by deploying automation in these places. So, should you trust bots to improve your customer experience? Indeed, you should.

Robotics Process Automation 97

Robotics Process Automation Out-Tasking Automation Accounting 97

Blue Ocean

MARCH 13, 2023

Talk of ChatGPT is everywhere from your LinkedIn feed to the evening news to, yes, this blog. Like most people in the customer care sector, we are diving deep into where ChatGPT fits, or might fit, into the contact center world. Can AI Handle Complex Customer Care? So let’s get into it.

Out-Tasking 52

Out-Tasking Customer Service Automation Call Center 52

IBM Services

APRIL 18, 2024

Imagine a world where machines aren’t confined to pre-programmed tasks but operate with human-like autonomy and competence. A world where computer minds pilot self-driving cars, delve into complex scientific research, provide personalized customer service and even explore the unknown.

Research 94

Research Out-Tasking Manufacturing E-Commerce 94

IBM Services

OCTOBER 9, 2023

As governments around the globe continue experimenting with the use of AI, and looking into ways to tap into foundational models offered by generative AI, one important question stands out: How will citizens benefit from the technology? The public sector is called just that for a reason: the public should always be the priority.

Government 54

Government Service Call Center Regulations 54

IBM Services

JANUARY 15, 2024

A recent IBM Institute for Business Value survey found that three out of four CEOs say competitive advantage depends on who has the most advanced generative AI. Trend: Automation Like AI and ML, automation will be a huge driver of human productivity.

Cybersecurity 75

Cybersecurity E-Commerce Robotics Process Automation Inventory Management 75

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Amzur

JANUARY 18, 2024

With the proliferation of data and technological maturity across industries, AI implementation has become a lynchpin in bringing new levels of automation, consistency, scalability, and reduced costs. This blog will help you learn how to build a custom AI implementation strategy to meet your business objectives.

Data Entry 52

Data Entry Right-Sizing Robotics Process Automation Automation 52

Obobo

MARCH 7, 2023

In this blog post, we’ll dive into the advantages of using vendor software in procurement and explore how it can help your business succeed. It can be used to automate and streamline many aspects of the procurement process, from requisition management to supplier onboarding and contract management. What is vendor software?

Software 52

Software Regulations Out-Tasking Automation 52

Groove Technology

AUGUST 15, 2023

Cost Compare the prices of different IT staffing service providers and choose one that offers value for money. Avoid going for the cheapest option, as this couldcompromise the quality of candidates and services provided. Customer Service Choose an IT staffing service provider that offers excellent customer service.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

Hyland

JULY 5, 2022

In short – business is software-driven and building custom software solutions makes business more competitive. > Hyperautomation in financial services. And the issues go beyond purely customer satisfaction. > Read it all: Harnessing hyperautomation to accelerate customer experience and resilience.

Robotics Process Automation 72

Robotics Process Automation Sales Automation Human Resources 72

Planergy Software

AUGUST 18, 2023

This blog post will explore how office management has evolved, delve into various types of offices, and provide practical best practice guidelines for modern office management, including innovative software solutions. It includes overseeing scheduling, planning, organizing, staffing, budgeting, communication, and problem-solving tasks.

Management 52

Management Administrative Out-Tasking Finance 52

Planergy Software

AUGUST 18, 2023

This blog post will explore how office management has evolved, delve into various types of offices, and provide practical best practice guidelines for modern office management, including innovative software solutions. It includes overseeing scheduling, planning, organizing, staffing, budgeting, communication, and problem-solving tasks.

Management 52

Management Administrative Out-Tasking Finance 52

Frevvo

SEPTEMBER 14, 2021

When starting a new task, you’ve likely figured out a process that works for you. Managers don’t know where things stand, and your team members are kept out of the loop. So how can you ensure more consistent results every time you start a task? So how can you ensure more consistent results every time you start a task?

Design 52

Design Out-Tasking Automation Software 52

Influx

NOVEMBER 8, 2022

If tasks have a high volume at scale or are repetitive, automating these tasks can help to avoid human error, save time, and reduce costs. Automation in sales boosts productivity within the department by 14.5% Implement product quality checks, especially when customizing products to ensure that it is exactly as ordered.

Efficiency 52

Efficiency Out-Tasking Outsourcing Reduced Costs 52

Zinnov

AUGUST 4, 2022

by Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. The strength of Re:infer lies in its NLP solution providing the underlying logic necessary to understand the context in order to categorize tasks by priority.

E-Commerce 52

E-Commerce Automation Out-Tasking Customer Support 52