Forrester Digital Transformation

AUGUST 7, 2022

billion by 2029, at a CAGR of 12.5%. The global customer relationship management market is projected to grow from $63.91 billion in 2022 to $145.79 This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity.

Marketing 241

Marketing Management Customer Service Service 241

IBM Services

DECEMBER 5, 2023

With the rise of highly personalized online shopping, direct-to-consumer models, and delivery services, generative AI can help retailers further unlock a host of benefits that can improve customer care, talent transformation and the performance of their applications. trillion on retail businesses through 2029. trillion in that year.

Retail 95

Retail Inventory Management Efficiency Call Center 95

Magellan Solutions

APRIL 26, 2024

The accounts payable outsourcing services market is projected to reach a staggering multimillion-dollar valuation by 2029. Comprehensive Vendor Management Maintaining up-to-date vendor records and ensuring prompt payment of invoices is a crucial aspect of outsourced accounts payable services.

Reduced Costs 52

Reduced Costs Accounting Outsourcing Analytics 52

Premier BPO

MAY 8, 2023

According to IBISWorld, the Business Process Outsourcing Services industry growth is annualized at 1.9% from ~ $72bn by 2029. After the pandemic and ‘The Great Realization’, finding in-house talent to manage customer service, and customer experience has been challenging due to labour market scarcity. Why isn’t it 100%?

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

IBM Services

OCTOBER 16, 2023

Machine learning (ML)—the artificial intelligence (AI) subfield in which machines learn from datasets and past experiences by recognizing patterns and generating predictions—is a $21 billion global industry projected to become a $209 billion industry by 2029. At Facebook Messenger, ML powers customer service chatbots.

Banking 51

Banking E-Commerce Cybersecurity Engineering 51

Infosys Consulting

MARCH 14, 2023

billion by 2029, at a CAGR (Compound Annual Growth Rate) of 42.4%. This makes it easy to integrate devices built by the same manufacturer, but difficult to link and integrate those made by different vendors, leading to lower reliability of services, limitations in functionality, and compatibility challenges. billion in 2022 to $164.10

Healthcare 52

Healthcare Analytics Reduced Costs Manufacturing 52

Amzur

SEPTEMBER 30, 2021

– Ajit Manjappara , VP – Product Engineering Services, Amzur Technologies. For example, removing support for an age-old application might create service disruptions. So, create a comprehensive transition plan in advance to eliminate customer service & experience disruptions. .

Information Technology 98

Information Technology Out-Tasking Right-Sizing Flexibility 98