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Customer Service In The Digital Age: Prioritizing Data Security

31 West

Digital customer service increases satisfaction, trust, and retention. Zendesk reports that 75% of customers buy more from a company that offers good service. To improve service, companies use the tools to collect customer data. Prioritizing data security is important in service. You will improve efficiency and service.

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Enterprises Aim to Move Beyond Pilots, Accelerate Consumption of AI in 2024—Everest Group, Yates Ltd.

Everest Group

“Our research clearly documents that most organizations are in what we call ‘Wave 1’ or the pilot phase of gen AI adoption; however, in 2024 and 2025 we fully expect more organizations to advance to the ‘Wave 2’ phase of production-grade deployments. is a WBENC-certified woman-owned business.

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GBS Leadership Exchange: Shaping Success for Automotive, Manufacturing, Logistics, and Energy & Utilities GBS

Everest Group

Automotive, manufacturing, logistics, and energy & utilities (AMLEU) GBS organizations are evolving enterprises by improving efficiency and effectiveness and enabling new growth. July 28, 2022 |. 8:30-10 am EDT / 6-7:30 pm IST. The only price of admission is participation.

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How IBM and AWS are partnering to deliver the promise of AI for business

IBM Services

The global AI market is projected to grow to USD 190 billion by 2025, increasing at a compound annual growth rate (CAGR) of 36.62% from 2022, according to Markets and Markets. The retailer uses these insights to optimize inventory levels, reduce costs and enhance efficiency.

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The Recessionary Conundrum: What Lies Ahead for Healthcare Payers?

Everest Group

This stability is primarily because impacted employees either opt for subsidized government programs or forego medical care, as applicable, pushing the healthcare cost to the future. As a result, health plans tend to be relatively less affected due to recessionary headwinds. It’s hard to say, given the global inflation outlook improvement.

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Unleash growth through cloud & big data

Infosys Consulting

We live in a world governed by data and AI technologies. Organizations capable of efficiently collecting, curating, storing, and analyzing as much of this data as possible, are better placed to drive innovative solutions for end-users. This can result in cost savings, improved efficiency, and faster delivery times.

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Time for Change – International Payment Transformation

Infosys Consulting

Our previous article in this series discussed the digital disruptions faced by the payments and financial services industry due to the pandemic. All significant participants are exploring the new Payment-as-a-service (PaaS) and remittance-as-a-service (white label) business model by leveraging their in-house payment platforms.

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