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Customers’ Trust Was Weak Across US Financial Services Brands In 2022

Forrester Digital Transformation

How well did US financial services firms rank in terms of customers’ trust in 2022? Our new research reveals the scores and rankings of 54 US brands across auto and home insurance, banking, credit card issuers, and investment firms, analyzed as part of Forrester’s US Financial Services Trust Index, 2022.

Insurance 130
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What Q3 2022 Tech Services Earnings Mean For Technology Executives

Forrester Digital Transformation

Forrester has analyzed the Q3 2022 earnings announcements of a basket of leading public companies that provide technology services, including Accenture, Capgemini, Cognizant, EPAM, IBM Consulting, Infosys, TCS, and Thoughtworks. Here are some of the key points we heard and inferred: […].

Service 130
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Predictions 2022: Cloud Computing Reloaded

Forrester Digital Transformation

In 2022, we'll see a shift to modern application development and industry-specific clouds that will shake up the cloud service provider market. Learn more in our 2022 predictions for cloud computing.

Marketing 245
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Nearshore And Onshore Services Take Priority In 2022 — Here’s Why

Forrester Digital Transformation

In our recent survey of 1,550 services decision-makers from North American and European enterprises, we asked how they expect their service provider delivery models — where the staffs are located — to change in 2022. Technology execs are keeping their partners close in both working hours and proximity.

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What I Learned About Sales Technology In 2022

Forrester Digital Transformation

In 2022, everything was the same but completely different. The roller coaster ride from 2021 continued into 2022, with new and unexpected twists and turns. Inflation cut off the flow of cash into sales technology companies, driving focus back to the fundamentals that established businesses rely on.

Sales 236
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Customer Service In 2022: The Times They Are A-Changin’

Forrester Digital Transformation

since the pandemic began, and customer service organizations have managed the impossible: moving thousands of agents home practically overnight and rapidly deploying new digital channels, all while supporting millions of COVID-19-stressed customers. Customer service leaders must shake off decades […].

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Five Findings From FinovateEurope 2022

Forrester Digital Transformation

Read the key findings from FinovateEurope 2022, including thoughts on what's hot in fintech, sustainable finance, open finance, and digital transformation.

Finance 246