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Cure The Automation Hangover In Customer Service

Forrester Digital Transformation

Close your eyes and I’ll set the scene: it’s 2016. Chatbots are all the rage. News articles are predicting the death of the contact center as we know it. AI, the prophesied hero, powering the agent who doesn’t need breaks and can engage with 100 – no, 1000 – customers at once. Infinitely scalable human-like […].

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Kofax: Accelerating the Journey from ‘Capture’ to ‘Hyper Intelligent Automation’

Zinnov

By Nischay Mittal, Partner & Global Head – Automation/AI, Zinnov; Prankur Sharma, Engagement Manager – Automation/AI, Zinnov; Sukrit Kumar, Project Lead, Zinnov. It is one, amongst a handful of USD 500 Mn+ Automation powerhouses, with over 25,000 customers today. and PAG Asia Capital in 2016.

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Private Equity’s Giant Leap Within Automation

Zinnov

by Praveen Bhadada, Managing Partner, Zinnov; Nischay Mittal, Principal & Global Head – Automation/AI, Zinnov. The Automation space has been abuzz with a lot of action over the past year, with flamboyant acquisitions, sizeable Venture Capital (VC)/Private Equity (PE) investments, and IPOs, among other things. Bn back then.

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The Automation Center of Excellence Guidebook

Zinnov

An Automation Center of Excellence (COE) is a dedicated unit of people with leading-edge knowledge and competency in the area, where the team is armed with a mission to streamline access to Automation capabilities for rapid adoption of the technology across the business. Core Functions of an Automation COE.

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Philippine IT BPO Revenues to Reach $3B in 2016

SourceFit

Mercado said the industry can “easily” reach $3 billion in 2016, which represents only a 14 percent increase, as it is already posting that growth rate. The 2015 IT-BPM survey conducted by IBPAP showed that digitization is a big concern among BPO firms, and automation is a top growth driver particularly in the healthcare segment.

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How the semiconductor industry is leveraging high-performance computing to drive innovation

IBM Services

As semiconductor manufacturers strive to keep up with customer expectations, electronic design automation (EDA) tools are the keys to unlocking the solution. The role of a hybrid cloud solution for HPC Cadence started its public cloud journey in 2016 and now operates with a hybrid, multicloud approach, which includes IBM.

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Everything You Need to Know About the Evolution of BPO

Metasource

Today, business process outsourcing services include everything from AP automation to mailroom outsourcing to document scanning to HR recruiting to IT services. In fact, by throwing AP automation technology into the mix, organizations spend 3x less on invoice processing. But why are companies increasingly leveraging BPO?

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