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Is Outsourcing Offshore Right for You? Pros and Cons

Magellan Solutions

Ensuring that the offshore provider has robust security measures and adheres to relevant data protection regulations is crucial. Google started offshoring in 2011 when it sent 1,000 customer support jobs for its AdWords product to contact centers worldwide. In 2010, Microsoft signed a 3-year contract with the Indian IT company Infosys.

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Disability in the Workplace: An Overview of Global Employees’ Rights

Velocity Global

We’ve put together an overview of some regulations regarding disability in the workplace. What constitutes direct and indirect disability discrimination may vary depending on local regulations. If you manage a remote international workforce , a compliance partner can help ensure you’re complying with all applicable regulations.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

2010 : The Philippines was officially declared as the world’s BPO capital where 525,000 employees are already working in call centers. 2011 : A total of 638,000 Filipinos are working in the BPO industry—400,000 of which are working in call centers—making it the biggest and fastest-growing job providers in the private sector.

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10 Unique Reasons To Outsource Healtcare To BPO Philippines

Magellan Solutions

We do this to navigate the challenges of an evolving, regulated, cost-intensive, and evidence- and value-based healthcare landscape. . Test of English as a Foreign Language (TOEFL) scores in 2010 showed that the Philippines ranked 35th out of 163 countries worldwide. Strong data security regulations. It’s less expensive.

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Why the UK is Dominating Europe’s Fintech Market

Globalization Partners

Gore explained the ensuing domino effect: Many people left their banking, investment trading, and insurance jobs to start their own companies to address the inefficiencies they experienced while working in the banking and broader financial services sector. What are the regulations for fintech?

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List of Companies That Outsource Call Centers

Magellan Solutions

In the end, the two sides reached an agreement with Verizon promising to enhance job security and hire more staff from the U.S. Even after bringing thousands of call center jobs back to the US, Comcast continues outsourcing to supplement its workforce in handling seasonal call volumes. . For Telstra, outsourcing means better service.

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Future of Work: Five Trends To Watch Over the Next Five Years

Velocity Global

To better understand how workers handle their jobs outside the office, HR teams increasingly turn to new employee data-collecting tools. . Automation Will Bring Massive Job Loss—And Creation. While automation leads to job losses across some sectors, it will also spur substantial job creation across others.