why-work-at-home-agent-processes-must-be-secure 
Future of Digital Sourcing Outsourcing
SEPTEMBER 1, 2021
Why Work At Home Agent Processes Must Be Secure. Since the onset of the pandemic, many office workers have spent more time working from home. But central to this procedural shift is the security element. Indeed, the security element goes much further than technology alone.
VXI
MAY 19, 2021
In a COVID era, customer service should not just be good; it must be excellent, and BPO services are more important now than ever. The global pandemic has coerced significant changes in the BPO sector, and one of which is the transition of workers from work-at-site to work-at-home.
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Magellan Solutions
SEPTEMBER 1, 2021
Companies around the world switched from the traditional works spaces into remote work. While remote work provided continued services, the peak of the lockdown meant a freeze on various industries. The pandemic thrust 90% of the global call center agents to work from the confines of their own home.
Customer Serv Outsource Smarter
DECEMBER 16, 2022
If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? BPOs to offer lower pricing for work-at-home vs. in-center because that delta closed rapidly during and post-pandemic. Was it more of the same? And what can we expect in 2023?
Magellan Solutions
APRIL 25, 2023
Every business must exhibit excellent customer support services to win more loyal customers. Small-medium enterprises must find the right customer support outsourcing service partner to respond to all customer queries and concerns promptly. But data security can pose a major concern to many companies.
Pure Moderation
MAY 19, 2022
Legal And Security Risks 4. These can be customer service processes usually done by the in-house team but with lesser priority but more repetitive steps. Whatever your goals may be, they must be agreed upon at the top levels of your company. In other words, the quality of service is in the hands of an outsourcing team.
Globalization Partners
JUNE 7, 2022
So why do business in Australia? The country’s most prominent industries include: Mining: Australia is rich in minerals, which is why it’s the world’s leading producer of uranium, gold, and iron ore. Work hours. The following is a guide to expanding your business to Australia as an international company.
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