Magellan Solutions

MARCH 26, 2024

Delivers a comprehensive range of customer experience services with a strong focus on digital transformation and omnichannel support. Telus International Location: Global Presence Specialties: Digital Solutions, IT, Customer Experience Why for SMEs?: Sitel Philippines Inc. This makes it ideal for SMEs focused on innovation and growth.

Customer Service 52

Customer Service BPO Service Nearshoring 52

TTEC

MARCH 8, 2022

I had a great conversation with DC Wright who is TTEC's chief transformation and innovation officer about how brands can start preparing to deliver seamless experiences in this new virtual world. We did some really cool research on crypto and NFTs, which we're going to group under more of the umbrella term digital assets.

Right-Sizing 52

Right-Sizing Banking Research Retail 52

Everest Group

JUNE 21, 2022

This might also lead both players to sever regional partnerships now that their combined geographic footprint covers most regions Capabilities – Both Majorel and Sitel Group have powerful CX, digital, and consulting capabilities. TTEC bought Avtex in April 2021, and Concentrix acquired PK in December 2021.

E-Commerce 52

E-Commerce Management Nearshoring Impact Sourcing 52

TTEC

AUGUST 16, 2021

In short, with CXaaS TTEC helps businesses strike the right balance of automation and people, improving CX and employee experience alike. How much could you save? Find out by using our Agility Savings Calculator.

Reduced Costs 52

Reduced Costs Automation Analytics Flexibility 52

TTEC

SEPTEMBER 28, 2021

Masthead Image: Get the conversation right: Chatbot vs. messaging Self-service and Chatbots CX Innovation Omnichannel Platform Blog Messaging Digital Channel Experience Omnichannel Orchestration HTML Override Type: Content Include alternate SEO links: SEO Links: x-default en en-us en-gb en-ie en-au en-ph Enable Social: Hide From Search: Authors: Nick (..)

Automation 52

Automation Customer Support Flexibility Customer Service 52

TTEC

MARCH 4, 2022

When a multi-national communications provider noticed new associates struggled to handle calls from high-value customers, TTEC helped decrease AHT by 29% by developing a customised simulated learning program. Associates who are well trained and have easy access to the information they need can better resolve customer issues quickly.

Automation 52

Automation Efficiency Service 52

TTEC

OCTOBER 20, 2021

Explore how physical and digital spaces can unlock amazing customer experiences (CX) in 2022. Digital transformation is here to stay but it doesn’t mean physical experiences are leaving. Ecommerce, or online retail transactions, lives on digital channels. The state of brick-and-mortar. Brick-and-mortar success in 2022.

Retail 52

Retail Analytics Sales Research 52

TTEC

SEPTEMBER 10, 2021

An outsource partner can also give companies access to digital systems and software services without paying for maintenance fees. The case for a contact centre carve-out : Digital transformation around the customer is a strategic challenge. What are managed services? It needs a strategic solution.

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

NOVEMBER 11, 2021

Together, these digital capabilities provide a strong back bone for customer interactions that require the best of empathy and technology. Ultimate Sales Conversation Highlight Reel : A TTEC video series for sales teams looking for ways to up their sales game, improve their sales opportunities, and blow through their sales targets.

Sales 52

Sales Automation Healthcare Outsourcing 52

TTEC

MARCH 14, 2022

Let’s explore six years of TTEC editorial content on VR and augmented reality (AR) technology to look back on what we got right and wrong in this rapidly evolving market. What we got wrong: We still haven’t reached the point where a mainstream population of customers are replacing digital and physical shopping with VR.

Retail 52

Retail Sales Marketing Management 52

TTEC

APRIL 20, 2022

Liz Glagowski and TTEC Head of Retail Jon Stough discuss challenges and opportunities for retailers to improve the customer experience and engage employees to shine as valuable brand ambassadors. Key takeaways: Retail brands are struggling to balance experience versus cost and efficiency versus issue resolution.

Retail 52

Retail Call Center Efficiency Reduced Costs 52

Magellan Solutions

JULY 29, 2021

Creating and perfecting these systems also require the human touch, says Arthur Nowak, head of the Philippines for TTEC Holdings. . Digital Transformation. Digital transformation will continue to shape the modern business arena. Digital transformation powers omnichannel communication.

Call Center 52

Call Center Sales Analytics Insurance 52

TTEC

OCTOBER 11, 2021

Voice of the customer (VOC) solutions can integrate most customer feedback: from voice recordings, chats, emails, agent notes, digital footprint, social commentary, and surveys to their shopping behavior and characteristics. Learn how TTEC helped employees deliver memorable experiences.

Analytics 52

Analytics Offshoring Software Sales 52

TTEC

DECEMBER 9, 2021

But by understanding the key differences between multichannel and omnichannel and how to best leverage these approaches, companies can succeed in today’s fast-paced, digital-first world. Learn more about omnichannel and multichannel approaches here.

Customer Support 52

Customer Support Customer Service Analytics Research 52

TTEC

SEPTEMBER 7, 2023

Image: Type: Podcast Episodes HTML Override Type: Content Enable Social: Tags: Operations CX Strategy and Digital Consulting Topics: Employee Experience Body: With the CX job market, technology and workplace trends evolving , it may be time for leaders to take a new look at an often overlooked segment of the contact center job market: Part-time workers. (..)

Flexibility 52

Flexibility Right-Sizing Jobbing Efficiency 52