The Hackett Group

NOVEMBER 13, 2021

Corporate social responsibility is becoming a dominant topic internationally. The post Beschaffung aktuell (DACH): Corporate Social Responsibility: “This Will Cause Some Suppliers to be Kicked Out! Procurement will also be affected by this.

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Raya Contact Center

OCTOBER 20, 2022

Our case study can help you learn how to turn high response times into high sales profits in 11 months. Find out how the RAYA CX team managed to overcome the challenges faced including high social media and email response times and low CSS to go on and tackle a new line of business and reach high sales growth.

Sales 40

Sales Customer Support Flexibility Marketing 40

The Global Small Business Blog

NOVEMBER 7, 2022

©iStock/metamorworks What's affecting me, my clients, my colleagues and other global small business owners: How corporate social responsibility (CSR) and environmental, social and governance (ESG) fueled strong company culture at Kyndryl. Lessons to learn. Mistakes that can happen in the global marketplace.

Government 172

Government 172

31 West

APRIL 16, 2024

They need to improve response time and use a multiple-channel support approach. Your support team minimizes errors and response time improves. Analyze reviews on social media, blogs, and other channels. Check social media to know what customers are saying. Both students and parents will offer free referrals.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Redial

AUGUST 2, 2023

With a blend of business acumen and a heart for social work, Redial has set a precedent by doing its best to help, not only in Mexico but now in South Africa as well. The Business Landscape and Social Responsibility It is essential to understand the intertwined relationship between business success and social responsibility.

Offshoring 130

Offshoring Healthcare Collaborations Business Process Outsourcing 130

Forrester Digital Transformation

JANUARY 28, 2022

Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.

Management 246

Management 246

Forrester Digital Transformation

JANUARY 28, 2022

Digital acceleration means all companies need to understand their technological and social impacts to build customer trust. Responsible and ethical tech efforts will need to be coordinated across the enterprise.

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Redial

OCTOBER 18, 2023

Ignoring the Digital Shift Customers are more connected than ever through digital platforms and social media , and their expectations have skyrocketed. Neglecting to offer user-friendly, mobile-responsive websites and apps, providing inadequate online support, or disregarding social media interactions can alienate customers.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

31 West

MARCH 31, 2024

Here’s what Zendesk’s ticketing module looks like: Tickets Raised : Customers can raise tickets through their preferred support channel, such as social media, email, SMS, chat, and phone. For your customers, Zendesk’s automation feature ensures faster response time and a high-resolution rate. However, customers expect quick responses.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

IBM Services

FEBRUARY 8, 2024

The term ESG, or environmental, social and governance , is well-known in the investor community. It refers to a set of metrics used to measure an organization’s environmental and social impact and has become increasingly important in investment decision-making over the years. In 1995, the U.S

Government 84

Government Regulations Accounting Risk Management 84

IBM Services

APRIL 22, 2024

IBM is dedicated to the responsible development and deployment of this technology, which can enable our clients to meet their sustainability goals. This commitment includes a code of conduct through the Responsible Business Alliance, where IBM is a founding member.

Government 95

Government Design Engineering Efficiency 95

Forrester Digital Transformation

DECEMBER 15, 2021

Over the weekend, security pros took to social media to understand and dissect the Log4j vulnerability. The fact of the […].

Sourcing 246

Sourcing Risk Management Risk Management Management 246

Forrester Digital Transformation

OCTOBER 28, 2021

These consumers are making brands more aware of the importance of corporate social responsibility and sustainability. Values-based consumers — people who vote with their wallets to support brands that align with their values — are on the rise, a trend accelerated by COVID-19.

Marketing 217

Marketing 217

31 West

APRIL 9, 2024

Establishing Clear and Responsive Communication Channels Effective customer service in online education starts with clear and responsive communication. This necessitates a robust system where students can reach out through various channels and receive quick responses.

Customer Service 130

Customer Service Service Collaborations Administrative 130

Airswift

AUGUST 7, 2023

Welcome to the first in the series of our Corporate Social Responsibility (CSR) update. Corporate social responsibility (CSR) is a concept that has gained significant traction in recent years as businesses recognize their responsibility to not only generate profits but also contribute to the well-being of society and the environment.

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31 West

APRIL 9, 2024

Users can start a live chat with the available agent and get prompt responses to their queries. For instance, you can add a member as an agent responsible for handling customer queries and resolving their issues. It enables your end users to raise their queries from various sources, including social media, live chat, email, and phone.

Accounting 130

Accounting Automation Customer Support Analytics 130

Worldwide Call Centers

MARCH 16, 2023

Improving Customer Support through Social Media How does your contact center deliver exceptional customer support? With the emergence of social media, however, the customer support game has changed forever! They must have access to multiple channels, including social media, and they often insist on receiving an immediate response.

Call Center 98

Call Center Customer Support Outsourcing Service 98

IBM Services

FEBRUARY 12, 2024

They were more directly responsible for offering memorable experiences and providing customer support. This means organizations need to devote more resources to improving their SEO, mobile apps and social media presences. Consumer advocacy The rise of social media platforms, chatrooms and message boards gave consumers a voice.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Services

DECEMBER 13, 2023

Therefore, meeting customer needs requires an organization to enable different ways customers can receive responses to their issues depending on their preferences. One such way is by using Interactive Voice Response (IVR), which utilizes pre-recorded messages and text-to-speech solutions.

Customer Service 79

Customer Service Service Call Center Customer Support 79

31 West

NOVEMBER 29, 2023

Recent data highlights an alarming increase in phishing scams, making them harder to detect: Barracuda reports that 91% of all cyberattacks begin in your inbox; Verizon finds that human errors contribute significantly to cybersecurity breaches, responsible for 82% of attacks. Social media phishing was, is, and will be a popular strategy.

Cybersecurity 130

Cybersecurity Accounting Sourcing Human Resources 130

31 West

JANUARY 17, 2024

They can become victims of such attacks by visiting scam websites and clicking on suspicious links, shopping online, through social media, etc. Phishing Attacks: Students are a category of people who are socially active as they often communicate with their group mates, professors and others via email or social media.

Cybersecurity 130

Cybersecurity Government Regulations Accounting 130

Blue Ocean

APRIL 24, 2024

If you and your outsourced partners are serious about environmental sustainability, tracking performance in this area is key. Social Responsibility Social responsibility has a weighty impact on the retention and well-being of all employees. Please describe what elements of social responsibility this policy covers.

Outsourcing 59

Outsourcing Right-Sizing Government Nearshoring 59

Forrester Digital Transformation

OCTOBER 26, 2021

COVID-19 has put far greater emphasis on sustainability as a corporate social responsibility and business resiliency as a board-level priority. Globally, most firms now acknowledge the need to undertake climate action and improve their environmental sustainability performance.

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31 West

APRIL 21, 2024

Did you know that 82% of customers want a prompt response to their queries, especially if they are about sales or marketing? The system enables seamless communication across several channels, including email, live chat, phone, and social media. How are you going to handle this? Zendesk is a customizable solution.

Analytics 130

Analytics Automation Customer Support Out-Tasking 130

Redial

NOVEMBER 8, 2023

Corporate Social Responsibility : Our commitment extends beyond the workplace. We actively engage in various community initiatives, from supporting local schools and healthcare facilities to organizing environmental and social welfare activities.

Outsourcing 130

Outsourcing Labor Costs Jobbing Outsourcing Operations 130

NoonDalton

DECEMBER 4, 2023

In today’s fast-evolving business landscape, the integration of Environmental, Social, and Governance (ESG) principles into corporate strategies is not just a trend but a fundamental shift in how businesses operate and thrive. It’s about aligning our workforce practices with broader ESG (Environmental, Social, and Governance) goals.

Impact Sourcing 52

Impact Sourcing Sourcing Government Advisory 52

ScaleHub

JANUARY 25, 2023

Business is becoming more socially conscious, but this shift isn’t just about getting a “do-gooder” sticker for a company’s PR or website. Socially conscious actions have shown positive returns for both businesses and communities at-large – and none more so than Impact Sourcing.

Impact Sourcing 98

Impact Sourcing Sourcing Data Entry Business Process Outsourcing 98

Magellan Solutions

AUGUST 10, 2023

When it comes to building a strong social media presence, it’s essential to have a solid digital marketing strategy. This is especially true if you’re not only after social networking but also for brand awareness. Most marketers now use AI tools in social media to connect with their target audiences effectively.

Automation 98

Automation Efficiency Marketing Customer Support 98

NoonDalton

JANUARY 17, 2024

This innovative approach is not only fostering social and economic inclusion but also shaping the future of work in profound ways. Impact Sourcing is a strategic approach to outsourcing that prioritizes social and economic inclusion. This dual focus sets it apart from traditional outsourcing models.

Impact Sourcing 52

Impact Sourcing Sourcing Outsourcing Jobbing 52

IBM Services

DECEMBER 15, 2023

Sustainable business practices are an essential part of an organization’s commitment to social and environmental responsibility. Organizations with transparent supply chains show a commitment to social responsibility. ESG regulations) while simultaneously committing to social responsibility.

Manufacturing 71

Manufacturing Advisory Regulations Sourcing 71

Blue Ocean

FEBRUARY 22, 2024

(If they haven’t already, your procurement team is soon going to tell you who you can and can’t do business with based on the vendors’ ESG (Environmental, Social, and Governance) scores and/or certifications. Throughout the RFP process, observe how responsive and engaged the potential partner’s senior executives are.

Outsourcing 59

Outsourcing Government Sales Collaborations 59

Magellan Solutions

MARCH 19, 2024

With so much content shared online, filtering out inappropriate, harmful, or illegal material is essential, making content moderation in social media marketing challenging. About 60% of social media users want more control over the posts they see on their feeds. What is Social Media Content Moderation?

Marketing 52

Marketing Automation Call Center Flexibility 52

Perficient Digital Transformation

JUNE 1, 2023

The environmental, social, and governance (ESG) is a framework that helps investors and companies evaluate how well investments or businesses perform in terms of environmental, social, and governance aspects while considering sustainability, social responsibility, and governance practices for creating long-term value.

Automation 59

Automation Government Right-Sizing Finance 59

Anexa

JUNE 26, 2023

In today’s digital age, social media has become an integral part of our lives, revolutionizing the way we connect, communicate, and consume information. It’s no surprise that brands have also recognized the potential of social media as a powerful tool for providing exceptional customer service.

Customer Service 52

Customer Service Service BPO Outsourcing 52

McKinsey and Company

FEBRUARY 6, 2023

A joint study from McKinsey and NielsenIQ examines sales growth for products that claim to be environmentally and socially responsible.

Sales 100

Sales 100

IBM Services

FEBRUARY 23, 2024

Natural language generation (NLG) complements this by enabling AI to generate human-like responses. These are crucial for enabling conversational AI systems to understand user queries and intents, and to generate appropriate responses. DL, a subset of ML, excels at understanding context and generating human-like responses.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

Raya Contact Center

FEBRUARY 21, 2024

Companies that make the Global Outsourcing 100 list are judged based on 4 main categories, which are customer references, awards and certifications, programs for innovation, and corporate social responsibility (CSR). RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots.

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75