IBM Services

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Enterprises demand prompt and accurate solutions to their technical issues, requiring support teams to possess deep technical knowledge and communicate action plans clearly.

Inventory Management 70

Inventory Management Automation Engineering Efficiency 70

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. Generative AI can turn SMB needs into product use cases, and the appropriate tech systems can allow SMBs to test products in a sandbox.

Administrative 108

Administrative Sourcing Efficiency Sales 108

31 West

OCTOBER 17, 2022

So, no matter where your office is, when the issues arise, a dedicated remote IT team will be able to support your business. So, no matter where your office is, when the issues arise, a dedicated remote IT team will be able to support your business. Here are 7 advantages of availing remote support for your business.

Service 130

Service Software Efficiency Management 130

Redial

JUNE 7, 2023

Cost Efficiency: Compared to on-house operations, establishing a call center in Baja California offers cost advantages while maintaining a high level of service quality. In recent years, Baja California has emerged as a highly sought-after nearshore destination for businesses, particularly in the realm of call centers.

Nearshoring 130

Nearshoring Call Center Labor Costs BPO 130

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

31 West

JANUARY 9, 2022

A simple solution to these rapidly increasing tech tools is to evaluate the advantages of outsourcing your help desk support to third-party agencies. Typically, running seamless day-to-day processes in a working environment requires a help desk support team to bridge these gaps in business environments.

Outsourcing 130

Outsourcing Service Out-Tasking Reduced Costs 130

31 West

NOVEMBER 23, 2023

With rapid technological advancements rolling ever onwards, IT outsourcing service providers need to remain ahead of the curve. To adapt successfully, providers of IT service desk outsourcing in particular must recognize client needs that are shaped by these changes, identifying areas where they can add value or enhance their services.

Outsourcing 130

Outsourcing Service IT Outsourcing Analytics 130

Magellan Solutions

JANUARY 12, 2024

That’s why Magellan Solutions’ 24/7 tech support is here to provide reliable assistance whenever needed. Experience the value of 24/7 technical support and how Magellan Solutions goes beyond being just a service provider. Explore the world of Magellan Solutions’ 24/7 tech support services.

Service 52

Service Call Center Outsourcing Customer Service 52

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost.

BPO 96

BPO Service Customer Service Right-Sizing 96

Zinnov

MARCH 26, 2024

As of now, Intelligent Automation Services represent a USD 23-25 Bn component of the overall market. What’s captivating is the projection that the ratio of outsourced services within this domain, presently constituting 45% of total expenditure, is set to surge to 70% by 2028. UNLOCKING THE DNA OF AUTOMATION SERVICES EXCELLENCE 1.

Automation 52

Automation Service Robotics Process Automation Advisory 52

Magellan Solutions

MAY 2, 2024

By leveraging global talent, you can assemble the right team to support your business needs, regardless of geographical location. This can translate to faster turnaround times, higher quality output, and consistent service delivery. Have you ever noticed businesses looking for new ways to save money and grow ?

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Everest Group

MARCH 25, 2024

Our inaugural Forces & Foresight research uncovers three factors we predict will drive a gradual recovery in tech services this calendar year. Continue reading to understand the projected path for the IT services industry’s rebound and implications for providers. Learn more about Forces & Foresight.

Research 69

Research Service Cybersecurity Banking 69

Zinnov

MARCH 15, 2024

With a robust talent pool of over 3 million tech professionals, the country is at the forefront of the digital transformation in the healthcare ecosystem, developing innovative solutions that address global healthcare needs. The urgency to address these challenges highlights the critical role of technology.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

NoonDalton

MARCH 18, 2024

Tech solutions outsourcing is steadily transforming how businesses scale, innovate, and stay ahead in the digital age. In a world where technology evolves at breakneck speed, the concept of outsourcing tech solutions has become not just an option, but a strategic necessity. But what exactly is it?

Outsourcing 52

Outsourcing Cybersecurity External Service Provider Out-Tasking 52

Perficient Digital Transformation

MARCH 1, 2022

Forrester has included Perficient in its Now Tech: Oracle Apps Implementation Services Providers, Q1 2022 report. This report is an overview of 25 Oracle apps implementation services providers. How a Strong Oracle Apps Implementation Services Provider Can Help. Be technology partners and innovation partners…[and].

Service 119

Service Manufacturing Healthcare Analytics 119

Zinnov

FEBRUARY 29, 2024

This concept opens up new possibilities for enriching business practices and fostering partnerships, particularly between Technology Service Providers (TSPs) and Global Capability Centers (GCCs). At Davos 2024, a pivotal insight emerged: the business landscape is ripe for collaboration, far beyond what many leaders previously recognized.

Service 64

Service Collaborations Advisory Resource Optimizing 64

Raya Contact Center

NOVEMBER 26, 2023

Since RAYA CX has increased its market impact and value delivered through leveraging strategic tech partnerships, gaining clients, and a more diversified portfolio, it has reached the higher Major Contender category. Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA.

Business Process Outsourcing 85

Business Process Outsourcing Customer Support Efficiency Marketing 85

Raya Contact Center

NOVEMBER 26, 2023

Since RAYA CX has increased its market impact and value delivered through leveraging strategic tech partnerships, gaining clients, and a more diversified portfolio, it has reached the higher Major Contender category. Recognized for the 3rd consecutive year and one of only 3 chosen star performers in EMEA.

Business Process Outsourcing 82

Business Process Outsourcing Customer Support Efficiency Marketing 82

Magellan Solutions

FEBRUARY 14, 2024

Improved customer service – Outsourced centers handle high call volumes extremely efficiently, reducing hold times. Additionally, some centers offer real-time translation services. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Magellan Solutions

MARCH 5, 2023

Filipinos have earned a spot for providing excellent BPO services. No wonder western countries like the United States and Australia chose to outsource customer services and technical support to them. Besides BPO, the Philippines is the best option for shared services. What Is a Shared Service Center?

Shared Services 98

Shared Services Service BPO Business Process Outsourcing 98

Everest Group

DECEMBER 15, 2023

Navigating the volatile tech talent market is crucial, but service providers are discovering that finding talent with the needed skillsets is challenging. Read on to discover how leading IT service providers are managing the tech talent turbulence to build a future-ready workforce.

Marketing 69

Marketing Cybersecurity Analytics Service 69

Amzur

APRIL 23, 2024

AI-driven NetSuite allows you to tailor build processes and workflows that support your company’s unique strategies and value propositions. This means you can offer better service, innovate faster, and find those crucial areas where you can outpace the competition. NetSuite customization transformed their operations.

E-Commerce 101

E-Commerce Out-Tasking Inventory Management Data Entry 101

IBM Services

DECEMBER 13, 2023

Conducting the best customer service strategy today requires organizations to invest in several customer service types. Customer service is an integral part of the customer experience. Maintaining a call center or help desk of customer service representatives who await phone calls can be expensive.

Customer Service 79

Customer Service Service Call Center Customer Support 79

NoonDalton

MARCH 13, 2024

In any growing business, the caliber of customer support can be the linchpin determining a company’s success or failure. As businesses vie for supremacy, the ability to deliver prompt, empathetic, and effective customer service has emerged as a non-negotiable requirement, directly influencing client satisfaction and loyalty.

Customer Support 52

Customer Support Outsourcing E-Commerce Healthcare 52

Zinnov

MARCH 26, 2024

The findings reveal the nuanced financial benefits that Generative AI can bring to businesses and also provide valuable insights for Technology Service Providers to capitalize on this technology. One of the key areas where Generative AI can make an immediate impact is cost efficiency.

Service 52

Service Customer Service Analytics Efficiency 52

Zinnov

MARCH 15, 2024

This expertise makes India a critical hub for healthcare technology, demonstrating how focused tech investments can overcome obstacles to digital transformation. This expertise makes India a critical hub for healthcare technology, demonstrating how focused tech investments can overcome obstacles to digital transformation.

Healthcare 52

Healthcare Pharmaceuticals Engineering Insurance 52

Premier BPO

FEBRUARY 28, 2024

About the Webinar Addressing the critical need for exceptional customer service in today’s market, this webinar tackles the alarming reality that less than 50% of customers believe they receive good service. Slash wait times by 50% and resolve issues 52% faster, enabling 24/7 support.

Co-Sourcing 52

Co-Sourcing BPO Service Customer Service 52

Magellan Solutions

JANUARY 23, 2024

With this, seeking reliable, budget-friendly IT support is no longer an option, but it’s becoming necessary. Keep reading as we explore how having a small business IT technical support can resolve technology-related issues and find some tips on how to make sure to receive the best IT support service.

Cybersecurity 52

Cybersecurity Out-Tasking Right-Sizing Software 52

Perficient Digital Transformation

OCTOBER 6, 2021

As enterprises continue to invest in automation, experienced consulting partners play a key role in integrating RPA and supporting development of the automation fabric. Forrester Now Tech: RPA Services, Q4 2021 Report. Perficient’s Primary Functionality Lies in System Integration Services.

Robotics Process Automation 119

Robotics Process Automation Automation Service Out-Tasking 119

Everest Group

JULY 13, 2023

Payments IT Services PEAK Matrix® Assessment The payments landscape is changing rapidly. Financial institutions are investing in modernizing payment infrastructure to support instant payments, leverage monetization opportunities, provide alternative payment methods, and launch digital currencies.

Service 98

Service Banking Insurance Healthcare 98

Everest Group

FEBRUARY 6, 2024

Consulting service providers can play a key role in this transition. In this transition, consulting service providers become crucial in bridging these gaps and ensuring smooth adoption into existing operation frameworks. A recent Everest Group survey of over 200 enterprises reveals contrasting sentiments about gen AI adoption.

Government 69

Government Out-Tasking Automation Software 69

Perficient Digital Transformation

FEBRUARY 23, 2023

DHPs enable an architectural approach to rapidly deploy digital capabilities using modern cloud services, supporting, and in response to, the healthcare quintuple aim. We believe that Perficient is uniquely positioned to deliver Salesforce platforms and services to our clients.

Healthcare 128

Healthcare Analytics Manufacturing Efficiency 128

IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

Zinnov

AUGUST 8, 2023

With Gen Z characteristic traits such as voracious appetite for seamless connectivity, personalized experiences, and instant gratification pushing today’s businesses to new heights, it is also prompting never-before-seen experiences, and a round-the-clock customer service experience. 7:05 – How is Verizon implementing Gen AI?

Customer Service 98

Customer Service Analytics Automation Customer Support 98

Everest Group

MARCH 11, 2024

Technology service providers are committing to gen AI-related benefits to clients without a clear path to realization, which will negatively impact their deal margins. The notion that generative AI (gen AI) can negatively impact technology service providers’ profit margins is counterintuitive. Unfortunately, this has not been the case.

Service 64

Service Sales Accounting Finance 64

Magellan Solutions

APRIL 1, 2024

Managed IT support and services can be the solution to alleviate those technology headaches by handing them over to the experts. So, if you’re struggling with your IT services without in-house support, discover how a managed service provider can streamline your operations. What is Managed IT Support?

Management 52

Management Service Cybersecurity Right-Sizing 52

Raya Contact Center

FEBRUARY 21, 2024

Its annual Global Outsourcing 100 list is one of the most prominent acknowledgments that recognizes the world’s best outsourcing service providers and advisors. RAYA CX has established partnerships with leading tech providers, leveraging advanced analytics and AI chatbots. .

Outsourcing 75

Outsourcing Global Outsourcing Supply Chain Management Selective Outsourcing 75