Premier BPO

OCTOBER 12, 2022

SOCAP International is a global customer care organization that helps CX professionals with career development and client-centric organizations with thought leadership and community forums. Premier BPO specializes in helping first-time outsourcers explore and rollout a hybrid workforce. Omni-Channel CX and Customer Loyalty.

Co-Sourcing 52

Co-Sourcing BPO Call Center Outsourcing 52

Everest Group

MAY 31, 2023

Contact Center-as-a-Service (CCaaS) PEAK Matrix® Assessment The market for Contact Center-as-a-Service (CCaaS) is experiencing rapid growth, driven by the increasing demand for flexible remote work solutions, the need for businesses to provide exceptional customer service, and the scalability required to accommodate fluctuating demand.

Service 52

Service Flexibility Healthcare Outsourcing 52

Mattsen Kumar

JULY 31, 2023

Train Your Agents Training your call center agents on customer service, product knowledge, and effective communication skills is crucial to delivering a customer-centric experience. This information can be used to optimize call center operations and provide a better customer experience.

Call Center 52

Call Center Reduced Costs Customer Service Efficiency 52

Premier BPO

MAY 8, 2023

According to IBISWorld, the Business Process Outsourcing Services industry growth is annualized at 1.9% By doing so, businesses can optimize costs, saving as much as 50% on in-house efforts. In the Australian market, customer experience (CX) is more important than ever. How Big is the Business Process Outsourcing Industry?

Outsourcing 52

Outsourcing Business Process Outsourcing BPO Reduced Costs 52

VXI

MARCH 30, 2023

Creating “Moments that Matter” on Social Media All too often, brands position social media customer service as the exclusive responsibility of the marketing team. What were a few of your key takeaways for CX leaders? It brings the human element into the service interaction that technology can’t replace yet.

Marketing 52

Marketing Advisory E-Commerce Customer Service 52

Influx

JANUARY 19, 2023

Entrepreneurs and business owners have a certain degree of creative freedom when it comes to running their business, including management and optimizing resources in order to achieve goals and objectives. Operational efficiency refers to the ability of a company to effectively use its resources to produce goods and/or services.

Efficiency 52

Efficiency Sales Reduced Costs Customer Support 52

Premier BPO

OCTOBER 21, 2022

You have to optimize the hiring profile by building a people’s first team. Workforce Management (WFM). Some best practices include: Consolidated/Shared Service Models/Organizational Structure. How to optimize your WFM processes step by step. ROI Calculator. The focusROI is WFM. Onboarding, Training & QA.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Premier BPO

MAY 24, 2023

The widespread forum serves as a go-to consumer service and customer care platform in the U.S. The Symposium brought together CX professionals from various industries, including Consumer Packaged Goods (CPG), Healthcare, Financial Services, Insurance, Contact Center, Customer Relations, Travel and Hospitality, and more.

Offshoring 52

Offshoring BPO Co-Sourcing Outsourcing 52

Premier BPO

OCTOBER 28, 2022

SOCAP International provides a platform for CX industry officials and professionals to exchange ideas. Our experts recommend the use of a blended workforce, especially one that can operate out of brick-. Premier BPO operates a combination of on-site and WFH employees within its blended workforce. every year. time attendees.

Co-Sourcing 52

Co-Sourcing BPO Healthcare Call Center 52

Premier BPO

SEPTEMBER 8, 2023

Power, The Future of the Contact Center with Mark Miller, Practice Leader, Customer Service Advisory J.D. Acquire practical tools to optimize technology solutions and enhance the overall human experience legacy in your business. Director, Customer Experience Ascena Retail (Ann Taylor, LOFT & Lane Bryant).

Co-Sourcing 52

Co-Sourcing BPO Retail Advisory 52

TTEC

APRIL 22, 2022

In this blog post we'll look at the pros and cons of a captive model versus outsourcing models and explore five ways that outsourcing contact centres can provide your company an ideal approach to improve CX, empower employees, accelerate digital transformation, and improve contact centre operational KPIs. Hiring the right people.

Retail 52

Retail Outsourcing Out-Tasking Sales 52

Perficient Digital Transformation

JULY 25, 2023

With this boundless resource now more accessible to utilities companies, it is much easier to swiftly address problems as they arise, dive deeper into supply chain visibility and predictability, and improve services to customers. Tap into Perficient’s utilities industry expertise and CX AI jumpstart to implement gen AI.

Call Center 52

Call Center Reduced Costs Automation Efficiency 52

Avasant

JANUARY 12, 2022

This transaction expands Avasant’s existing Vendor Management as a Service (VMaaS) capabilities, adding to existing centers in Virginia, India, and Trinidad & Tobago, covering five time zones. Read more about Avasant’s Vendor Management as a Service (VMaaS). “We

Government 52

Government Advisory Outsourcing Operations Sourcing 52

Everest Group

MAY 18, 2022

Global CXM provider Comdata offers end-to-end management solutions (acquisition, retention, customer service, technical support, and credit collection) in 30 languages across four continents and 21 countries with its network of 50,000-plus agents. Read on to find out what this big deal will mean. Creation of a global champion.

Business Process Outsourcing 52

Business Process Outsourcing BPO Marketing E-Commerce 52

Mattsen Kumar

MAY 20, 2021

A Forbes study validates the fact with statistics that say “71% of customers are less likely to use a brand if it didn’t have human customer service representatives”. While they can improve on their existing CX, they will get nowhere close to the benchmark. Yes, a higher ASA affects your customer satisfaction score.

Call Center 52

Call Center Banking Outsourcing Out-Tasking 52

Everest Group

APRIL 4, 2023

Heightened momentum for technology-first and automated operations is elevating customers’ need for greater convenience, instant gratification, faster turnaround time, and more self-service options. Read on to learn more about the zero-touch claims of the future vision and how to achieve it. Where do the opportunities lie?

Insurance 59

Insurance Analytics Right-Sizing Sourcing 59

Everest Group

MAY 10, 2022

While not a newcomer to service delivery, Africa has recently been experiencing a surge from buyers and service providers in adoption and investment, making this a region to watch for technical support and other value-added IT and business process services (BPS). trillion by 2025 and $2.5

Service 52

Service Third Party Outsourcing Government Regulations 52

Amzur

SEPTEMBER 2, 2021

By adopting modern cutting-edge technologies, you can optimize the time being spent on tedious tasks such as data collection and processing. So, you can leverage the best-performing marketing channels to optimize your budgets. . Digital workforce: Despite the scale, every business made remote working a norm rather than a strategy.

Automation 92

Automation Out-Tasking Marketing Analytics 92

Customer Serv Outsource Smarter

DECEMBER 16, 2022

The nearshore region consists of 26 countries throughout Latin America and the Caribbean that offer BPO services to U.S. However, the Philippines is, and will likely remain, the de facto offshore destination for English-language BPO services. and international clients. Geographic diversification. Outsourcing > insourcing?

BPO 52

BPO Outsourcing Nearshoring Call Center 52

Everest Group

DECEMBER 15, 2023

The combination of Artificial Intelligence (AI) and data and analytics (D&A) can deliver superior, efficient, and personalized customer experience (CX). Learn more about how AI and D&A can work together to deliver exceptional CX in this blog. Reach out to us to discuss AI and D&A in customer experience further.

Analytics 64

Analytics Out-Tasking Cybersecurity Automation 64

TTEC

SEPTEMBER 7, 2021

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Tags: Employee Insights Workforce Optimization Customer Intelligence Analytics Topics: Digital Transformation Body: Customer experience is a one-to-one conversation, but the DNA of these discussions has changed. Welcome Sharon. 20 years, wow.

Customer Service 52

Customer Service Call Center Service Analytics 52

VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

More often than not, this can be traced back to legacy operating models and preconceived notions that outsourcing erodes service quality. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Balbelforce

NOVEMBER 30, 2022

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Communicating this kind of information to callers is a good way to improve CX. Application Service Provider (ASP). Contact Center as a Service (CCaaS).

Call Center 52

Call Center Sales Software Out-Tasking 52