31 West

FEBRUARY 27, 2024

In today’s competitive business landscape, the focus is on providing customer-centric solutions. As your business scales, your customers will demand a 24/7 support service that provides real-time assistance when needed. That is why more and more companies are embracing after-hours call center services.

Service 130

Service Customer Support Out-Tasking Call Center 130

31 West

MARCH 24, 2024

Tech companies are in a relentless pursuit to heighten the caliber of their customer service – a critical determinant of success. So what happens when DSPM becomes part of the customer service equation? Let us discuss five ways DSPM elevates customer service standards for tech companies.

Customer Service 100

Customer Service Service Call Center Outsourcing 100

Offshore India Data Entry

APRIL 12, 2024

Leveraging ecommerce product data entry services can empower your business by enhancing operational efficiency, improving data accuracy, and freeing up your valuable time to focus on strategic growth efforts. A small mistake can lead to customer dissatisfaction or even lost revenue.

Data Entry 115

Data Entry Outsourcing Service Streamline Operations 115

Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

Customer Service 98

Customer Service Outsourcing Service Sales 98

Magellan Solutions

APRIL 11, 2024

million online stores on Shopify , excellent customer service is crucial to standing out. With Shopify telephone support, you can elevate your customer experience and ensure shopper satisfaction, making your store a preferred choice among millions of others. With over 1.75 What is Shopify Telephone Support?

BPO 95

BPO E-Commerce Service Order Management 95

IBM Services

FEBRUARY 16, 2024

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

Customer Service 95

Customer Service Service Customer Support Sales 95

Offshore India Data Entry

APRIL 19, 2024

Outsourcing services can be broadly categorized into two main types: 1. Examples include payroll management, data entry, and accounting services. Front-Office Outsourcing: Front-office BPO involves customer-related services, such as marketing or tech support.

Business Process Outsourcing 98

Business Process Outsourcing Outsourcing BPO Data Entry 98

IBM Services

SEPTEMBER 8, 2023

Brands that deliver an excellent customer experience (CX) will always be more resilient than those that don’t. Giving our customers personalized support at every stage of their journey is proven to earn their longtime loyalty—and keep them from switching to a competitor.

Customer Service 124

Customer Service Service Automation Management 124

Perficient Digital Transformation

APRIL 16, 2024

Whether it’s responding to government mandates regarding interoperability and data privacy or customer demand for a seamless digital experience, constant evolution is key to staying at the forefront of industry standards. We were included in the categories of IT Services and Interoperability.

Marketing 99

Marketing Healthcare Insurance Advisory 99

Magellan Solutions

APRIL 3, 2024

Exceptional customer service is essential for staying competitive. Customers expect convenient, affordable, and 24/7 support. With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost. Keep customers happy with prompt and efficient service.

BPO 96

BPO Service Customer Service Right-Sizing 96

Raya Contact Center

FEBRUARY 18, 2024

Creating a delightful customer experience is like crafting a mouthwatering recipe that leaves a lasting impression. Just as a chef carefully selects and combines ingredients to create a culinary masterpiece, businesses must curate the perfect blend of elements to ensure customer satisfaction and loyalty.

Design 105

Design Analytics Customer Support Customer Service 105

Perficient Digital Transformation

MAY 2, 2024

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. By combining SFMC and SFCC data, we can refine customer segments, improving targeted marketing efforts.

E-Commerce 59

E-Commerce Sales Analytics Inventory Management 59

IBM Services

FEBRUARY 12, 2024

An evolution of customer experience (CX) was to be expected. Throughout modern history, organizations have encountered internal and external challenges that changed how they interact with customers and how customers view those organizations. Customer needs changed. Customer retention is difficult to keep high.

E-Commerce 100

E-Commerce Retail Manufacturing Analytics 100

IBM Services

APRIL 25, 2024

We know that understanding clients’ technical issues is paramount for delivering effective support service. Product-embedded or online support tools, such as virtual assistants, can drive more informed and efficient support interactions with client self-service.

Inventory Management 70

Inventory Management Automation Engineering Efficiency 70

IBM Services

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Commerce is a complex journey in which the moment of truth—conversion—takes place. But the paradigm has shifted.

Retail 89

Retail Sales Sourcing Marketing 89

IBM Services

FEBRUARY 23, 2024

NLP translates the user’s words into machine actions, enabling machines to understand and respond to customer inquiries accurately. Enterprises can use NLU to offer personalized experiences for their users at scale and meet customer needs without human intervention.

Healthcare 103

Healthcare Customer Service Analytics E-Commerce 103

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. Organizations of all sizes are turning to on-demand support to rapidly scale and deliver world-class experiences at a fraction of the cost.

Customer Support 52

Customer Support Nearshoring BPO Outsourcing 52

3Pillar Global

JANUARY 9, 2024

On this episode of The Innovation Engine , we dig into the recent past and upcoming future of innovation in the Financial Services industry. Tune in to this robust conversation as Rob, Jennifer, and Albert lay out a roadmap for the future of innovation in Financial Services.

Service 105

Service Right-Sizing Analytics Regulations 105

IBM Services

JANUARY 19, 2024

The future of customer experience (CX) is more : more data, more technology, more surprising and delighting. It’s also more pressure to retain those customers, whether those interactions happen online or in-store. As customer expectations and habits change, so too must the CX that organizations provide.

Design 91

Design Customer Service Service Marketing 91

IBM Services

NOVEMBER 6, 2023

By adopting these 4 best practices to invest in the right technology and leverage the most recent advances in generative AI , enterprises can unlock unique services for SMB customers. However, this isolated qualitative customer information is not enough to serve a client’s needs. Generative AI tools like IBM watsonx.ai

Administrative 108

Administrative Sourcing Efficiency Sales 108

Raya Contact Center

APRIL 19, 2024

Cairo, Egypt, 17th of April 2024: Raya Customer Experience (RCX), a leading BPO company, is pleased to announce the appointment of Alaa ElKhishen as its new Chief Executive Officer (CEO), effective April 2024. About RAYA CX RAYA CX provides next-generation customer support on behalf of clients across verticals.

BPO 64

BPO Business Process Outsourcing Outsourcing Administrative 64

IBM Services

JANUARY 18, 2024

Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research. Gone are the days of prompts like “Press 6 to connect to customer service.”

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

Magellan Solutions

SEPTEMBER 14, 2023

Are you looking for ways to keep your customers engaged with your business? Consider incorporating support services as a solution! 75% of customers prefer contacting customer service via phone , according to a survey conducted by Zendesk. These findings highlight the importance of having a support service.

Service 98

Service Call Center Customer Support Customer Service 98

Offshore India Data Entry

APRIL 24, 2024

Early BPO Services Initially, BPO services focused on call centers and data entry, with companies like IBM and Accenture leading the way. This growth is driven by the increasing demand for outsourcing business processes, as companies seek to improve efficiency, reduce costs, and enhance customer experience.

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Perficient Digital Transformation

APRIL 17, 2024

Empowering Automation in the Digital Era In this highly digitally connected world, companies are always looking for new and creative ways to improve efficiency, simplify procedures, and provide better customer service. Blue Prism offers two modes for interacting with online applications HTML Mode and Accessibility Mode.

E-Commerce 105

E-Commerce Data Entry Automation Robotics Process Automation 105

Everest Group

APRIL 15, 2024

Enterprise Immersive Experience Services As the immersive experience landscape evolves from its initial stages to a fully realized state, it promises to transform both consumer and enterprise digital experiences. indicating a promising future for immersive experience services across industries.

Service 59

Service Manufacturing Retail Insurance 59

Everest Group

APRIL 11, 2024

Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Amid the tumultuous landscape of 2022-23, the Customer Experience Management (CXM) outsourcing indust ry faced a barrage of challenges. Gen AI is not merely a technological upgrade.

Outsourcing 59

Outsourcing Nearshoring Offshoring Efficiency 59

IBM Services

DECEMBER 7, 2023

Organizations have always used some degree of technology to provide an excellent customer experience , but the future of customer service will demand even more advancements to meet customers’ growing expectations. Customer support is an incredibly important defense against customer turnover.

Customer Service 83

Customer Service Service Call Center Analytics 83

Perficient Digital Transformation

APRIL 12, 2024

When we conducted our electric vehicle customer journey research last year, we confirmed a commonly held belief in the United States: most people aren’t happy with their dealership experiences, specifically as it relates to aggressive sales tactics. What a huge difference in customer experience.

Sales 52

Sales Research Jobbing Service 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

IBM Services

FEBRUARY 15, 2024

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. According to the Salesforce Report, nearly 90% Of buyers say the experience a company provides matters as much as products or services. Continuously inform and engage your users.

Out-Tasking 73

Out-Tasking Sales Administrative Research 73

IBM Services

JANUARY 25, 2024

Organizations that provide an excellent customer experience (CX) can improve sales revenues by 2 to 7 percent and profitability by 1 to 2 percent, according to McKinsey. Focusing on good CX can increase customer satisfaction and drive more meaningful customer interactions, ultimately increasing sales and customer retention.

E-Commerce 72

E-Commerce Retail Right-Sizing Customer Service 72

Everest Group

APRIL 26, 2024

Life sciences enterprises are undergoing a generational shift, transitioning from outdated legacy customer relationship management (CRM) systems to modern Customer Experience Platforms (CXP). Let’s explore this further. This shift has made it essential for enterprises to adopt an efficient channel management system.

Pharmaceuticals 64

Pharmaceuticals Analytics Sourcing Healthcare 64

Magellan Solutions

APRIL 19, 2023

8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing If customers do not get satisfactory service, they easily switch to other competitors. In order to keep up with the changing needs, improving customer service in insurance is one of the top priorities of businesses.

Insurance 98

Insurance Customer Service Outsourcing Service 98

Mattsen Kumar

OCTOBER 12, 2023

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions.

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

Magellan Solutions

APRIL 25, 2024

When you hear outsourcing or partnering with a third-party service provider, you may think it’s costly, especially for start-up SMEs. By delegating tech support services to outsourcing partners, your business can save costs in areas that would otherwise require internal resources and expenditures. Should You Outsource Tech Support?

Outsourcing 52

Outsourcing Reduced Overhead BPO Nearshoring 52

IBM Services

JANUARY 26, 2024

However, the existing skill sets within communication service providers (CSPs) may not align with the evolving demands of this dynamic landscape. While CSPs bridge the gap by building teams with diverse experience, they also simultaneously benefit from significant advances on a concurrent trend.

Automation 103

Automation Engineering Design Order Management 103