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The Crucial Steps to Success: Preparing for an Order Management Project

Perficient Digital Transformation

Embarking on an order management project is a significant undertaking for any organization. The success of such projects hinges on meticulous preparation, particularly in terms of collecting and categorizing requirements and effectively managing the associated change. Collecting and Categorizing Requirements: 1.

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Thinking About DTC? Don’t Leave Out Order Management Systems

Perficient Digital Transformation

Let’s look at three reasons why an order management system (OMS) implementation will ensure your customers receive the product on time and within their level of expectations. Back in January, I discussed why order management systems could be the secret sauce for customer experience success in 2022.

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Elevating the In-Store Experience Through Order Management

Perficient Digital Transformation

With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel. It is no longer acceptable to make an in-store purchase and not be able to retrieve order information digitally.

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Shopify Telephone Support: How BPO Services Can Help

Magellan Solutions

million online stores on Shopify , excellent customer service is crucial to standing out. Top-notch telephone support is essential for building brand loyalty and boosting sales for your online business. Partnering with a BPO service provider for your Shopify telephone support is brilliant. Hey there, fellow Shopify merchants!

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Are Private Digital Sales The Future of Customer Experience Bliss?

Perficient Digital Transformation

Introduce exclusive sales through digitally-enabled experiences. . or “I have a hard enough time competing on price, so why would my customer base pay more for private sales when they could receive it elsewhere without paying extra?” . After all, it is an exclusive sale that your customers are lucky to join. .

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Connecting SFCC with Other Clouds

Perficient Digital Transformation

SFCC’s ability to seamlessly connect with Marketing Cloud, Service Cloud, and Sales Cloud opens up a world of possibilities for businesses seeking to enhance their customer engagement, drive sales, and optimize operations. Customers can easily access their order history in SFCC, promoting transparency.

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Lead-to-Cash Bash 3

SEBPO

The Lead-to-Cash Bash is a two-day event focused specifically on the tools and models that drive “Lead-to-Cash” ecosystems — CRM’s, Order Management, Production & Fulfillment, and Finance Ops — at some of the world’s largest media companies.

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