Forrester Digital Transformation

DECEMBER 10, 2021

2021 brought monumental shifts to the B2B sales world. Throughout the year, Forrester’s B2B Sales Executives service published key research on how sales leaders should address these changes, and we’ve highlighted that research below.

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31 West

JULY 19, 2024

They are more likely to return for future purchases and advise your products or services to others. The answer lies in delivering unparalleled customer service. Whether managed by your team or a customer service outsourcing agency , excellent support is key to winning clients back. Customer expectations are constantly changing.

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Forrester Digital Transformation

FEBRUARY 23, 2023

Attention, sales leaders! Sales leaders need to adapt fast to win, retain, and grow revenue in this increasingly turbulent market, but the […] In case you missed it, to win in 2023, your reps must leverage digital selling tactics and listen to buyer signals.

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Forrester Digital Transformation

JUNE 23, 2022

Sales Enablement Automation (SEA) solutions equip sellers with personalized training and content to effectively engage with and meet the expectations of increasingly digital-first buyers.

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Forrester Digital Transformation

DECEMBER 20, 2022

(Part two of a two-part series) Sales intelligence, in concept and in practice, has experienced a significant evolution (see part one of this blog series). Today’s sales intelligence providers give insight into buyer behaviors and provide data to salespeople.

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Forrester Digital Transformation

MAY 4, 2023

Like other business innovations, digital sales rooms are not a magic wand. Learn what’s needed to capture the biggest benefits — and learn more at B2B Summit North America.

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NoonDalton

MARCH 4, 2024

The sales domain remains one of the most fiercely competitive arenas in the ever-evolving business landscape. Every organization, regardless of size or industry, strives to not just meet but exceed their sales targets, constantly searching for methods to improve efficiency and effectiveness within their sales processes.

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Perficient Digital Transformation

NOVEMBER 15, 2023

One use case organizations can consider is augmented research for sales prospecting, which allows sales professionals to find valuable prospects quickly and generate personalized and effective sales reports and outreach content. How Does Generative AI-Powered Sales Prospecting Work? What’s Next? Contact us today.

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Forrester Digital Transformation

SEPTEMBER 30, 2021

As the B2B buying process becomes more complex, sales operations teams face escalating demands. Learn about the trends that will shape sales operations leaders' priorities in the year ahead.

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Everest Group

JUNE 13, 2024

APPLY ON LINKEDIN Job Title: Sales Development Representative Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

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NoonDalton

FEBRUARY 15, 2024

In today’s rapidly evolving market, the sales landscape is more competitive than ever. This heightened competition necessitates not just innovative products and services but also a strategic, streamlined approach to sales operations.

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Forrester Digital Transformation

DECEMBER 14, 2022

(Part 1 of a two-part series) In the recently published Forrester Landscape report, we define B2B sales intelligence as: Solutions that offer data, insights, and data management services to optimize sales efficiency and effectiveness. Insights delivered […].

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Forrester Digital Transformation

NOVEMBER 15, 2021

Sales technology vendors often use the GPS analogy to describe how they help sellers reach their goals. Enter your destination, and let the system guide you. While this analogy makes sense, these vendors have spent more time talking about the route than their ability to get where you’re going on time. Companies that are not […].

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Forrester Digital Transformation

DECEMBER 28, 2021

So what’s top of mind for B2B sales teams? Talking with sellers is like measuring weather patterns; you find out quickly which way the wind is blowing. And the topics Forrester clients ask about often reveal emerging trends. I created a list of the top five topics revenue leaders asked me about in my first […].

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Forrester Digital Transformation

OCTOBER 27, 2022

From 2020 to 2021, we saw a renaissance in sales technology. In addition, low interest rates provided an almost unlimited supply of funding to help sales technology companies solve this challenge. COVID-19 forced sellers to work from home, leaving no choice but to adopt new technologies to do their job.

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Everest Group

JULY 16, 2024

APPLY ON LINKEDIN Job Title: Client Director Sales – APAC Location City: Bengaluru Industry: Research and Advisory Services Company: Everest Group About Everest Group Confident decisions driven by deep expertise and tenacious research.

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Anexa

JUNE 22, 2023

The newest CX trends are sweeping the business world, and they’re all about ensuring that all customer service activities are focused on deepening the customer-brand connection. It’s 2023, and customer service has truly arrived – it’s no longer a department, it’s a philosophy. In other words, customer service is the new sales team.

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Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

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Customer Service Sales Contact Center Outsourcing Service 59

Influx

MARCH 11, 2024

Pre-sales support is just as important as post-sales support , though many eCommerce businesses aren’t taking advantage of its full potential. Here’s the tea: pre-sales can be a huge revenue generator. Companies with strong pre-sales consistently achieve win rates of 40-50% in new business. Let’s delve in!

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Forrester Digital Transformation

JUNE 20, 2022

Back to the roaring 20’s It wasn’t supposed to be like this. Early in 2021 the media was filled with talk that we would see a return to the roaring 20’s, those golden years of economic prosperity before the first great Wall St. crash in 1929. And while socially, the episodic nature of Covid may […].

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Forrester Digital Transformation

JUNE 24, 2022

Digital selling insights from buyers and B2B sales executives, covering self-service purchasing, product-led growth (PLG), e-commerce, and consumption-based pricing. Will they converge or remain distinct practices shaping the buying experience?

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Blue Ocean

MARCH 7, 2024

Blue Ocean, a world leader in customer care solutions, was named a Finalist today in the “Contact Center Outsourcing Provider of the Year” category in the 18 th annual Stevie ® Awards for Sales & Customer Service. About Blue Ocean Blue Ocean is an award-winning provider of innovative customer care solutions.

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Forrester Digital Transformation

MARCH 7, 2022

Sales reps' needs and preferences are too often ignored in technology purchase decisions. Learn how to start changing that.

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Forrester Digital Transformation

MARCH 19, 2023

This blog provides an overview of what generative AI is — and what it is not — for B2B sales organizations.

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Everest Group

MARCH 31, 2023

Life Sciences Sales and Marketing Operations – Services PEAK Matrix® Assessment The life sciences industry is currently facing several challenges that are significantly impacting drug and device manufacturing costs.

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Influx

MAY 18, 2023

The company’s sales team has been working tirelessly to capitalize on the product’s success and drive sales. The sales team realizes that they need additional support to maintain momentum and ensure high customer satisfaction. Looking for an end-to-end sales solution? Check out dedicated sales teams.

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Magellan Solutions

AUGUST 18, 2023

Sales optimization is essential for businesses to flourish in a competitive market. Sales optimization enhances customer experiences, fosters brand loyalty, and drives long-term success. We provide readers with the knowledge they need to enhance their sales processes. It goes beyond attaining targets.

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Magellan Solutions

APRIL 17, 2024

Did you know that sales representatives spend 65% of their time on administrative tasks such as repetitive data entry, leaving only 35% dedicated to actual selling activities ? Keep reading to learn more about automating CRM data entry services and boosting sales. This can lead to missed opportunities and lost sales.

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NoonDalton

JANUARY 12, 2022

Salespeople demonstrate their value by cultivating strong relationships with prospects, allowing them to regularly close high-quality sales. Many of the finest sales executives detest those time-consuming activities because they keep them from focusing on their top opportunities. 6 Benefits of Sales Support Outsourcing.

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Everest Group

JULY 20, 2023

The Global 1000 – the largest and most complex companies of the world – use our services to guide their journeys to achieve heightened operational and financial performance, accelerated value delivery, and high-impact business outcomes.

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Magellan Solutions

APRIL 24, 2024

With online sales expected to make up 22.6% Only accurate data can lead to happy customers and lost sales. To take your online sales to new heights and avoid the hassle, you’re in the right place. Explore its benefits and learn how to fuel your online sales efficiently. Accurate and efficient eCommerce data entry.

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Zinnov

DECEMBER 12, 2023

Zinnov-nasscom India GCC Trends Automotive, and Aerospace & Defence - H1 2023 Download the Report Here Marketing & Sales – Fanning the Flames of Growth As India’s GCC ecosystem matures, Marketing & Sales functions are rapidly gaining prominence as key drivers of innovation and competitive advantage.

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Go4Customer

SEPTEMBER 24, 2021

The ultimate agenda behind making any business move is to enrich the sales conversion rate by converting potential customers into the final customers for a longer period of time. Any business consideration is incomplete, if you are approaching the customer in the wrong way, all the time.

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Everest Group

MAY 6, 2024

APPLY ON LINKEDIN Job Title: Client Success Manager Location City: United States (Remote) Industry: Research and Advisory Services Company: Everest Group About Everest Group Everest Group is a leading research firm helping business leaders make confident decisions.

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Influx

APRIL 15, 2024

We’ve seen what works when outsourcing Shopify customer service, and what doesn’t. Jump ahead: How to outsource Shopify post-sales support How to outsource Shopify pre-sales support How to outsource support management Steps to outsource your Shopify customer service Every successful eCommerce brand needs to invest in customer service.

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Offshore India Data Entry

NOVEMBER 28, 2021

With an enormous amount of invoice data and bills are to get verified and processed, invoice billing services have a lot to do during Black Friday. BPO services can help collect and process invoices that pile up every day. Companies work overtime during Black Friday to ensure the maximum sale and customer interaction.

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Influx

JANUARY 31, 2023

B2B sales (selling products and services to other businesses, rather than to individual consumers) often involves lengthy sales cycles, multiple decision-makers, and a strong emphasis on building solid relationships. The tough part is actually making the sale. The tough part is actually making the sale.

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