Perficient Digital Transformation

NOVEMBER 10, 2021

Forrester Now Tech: Azure Services Providers, Q4 2020 — Forrester’s Overview of 41 Azure Services Providers. Forrester Now Tech: Data Management Service Providers, Q4 2021. Forrester listed Perficient in its midsize category ($100M to $1B in annual category revenue) as a specialized service provider.

Healthcare 78

Healthcare Robotics Process Automation Government Automation 78

Hyland

JUNE 2, 2022

What you need to know: As Ed McQuiston said at Hyland’s South Africa Summit, the next phase of digital transformation will be driven by content services that are “connected, cognitive, governed and secure.” Managed services may be the answer. “A Read it all: How managed services boost digital transformation.

Insurance 52

Insurance Out-Tasking Managed Services Government 52

Everest Group

FEBRUARY 21, 2022

The following three broad opportunities exist for service providers: Enterprise guide: Most B2B sales continue to be traditional. However, the pandemic has shifted the focus to a digital sales model, including SaaS marketplaces. reducing day sales outstanding, impacting trade dispute spend, faster invoice processing, etc.).

Service 52

Service Sales Government Software 52

Everest Group

AUGUST 3, 2022

This increased competition in the staffing space, coupled with higher penetration of Managed Service Providers (MSPs), who aim to reduce supplier costs and draw their fees from supplier margins, will impact traditional suppliers’ or staffing firms’ net fee incomes. This acquisition will enable MRP to expand into six new sales markets.

Healthcare 52

Healthcare Pharmaceuticals Managed Services Advisory 52

ScaleHub

AUGUST 5, 2021

With subsidiaries in the US and Bulgaria, ScaleHub’s parent company, headquartered in Norderstedt (near Hamburg), Germany, is forming its newest entity to build upon the success of its fully cloud-based managed-service crowdsourcing solution in Southeast Asia and Oceania.

BPO 52

BPO Insurance Banking Outsourcing 52

Magellan Solutions

APRIL 16, 2020

It also has several sales partners all over the world. Microsoft contracts part of their operations to sales companies based in the US. For their international operations, they outsourced sales teams who are natives to the location. Almost all P&G brands are known to outsource part of their operations, including sales.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)

Outsourcing 59

Outsourcing Right-Sizing Customer Service Collaborations 59

IBM Services

NOVEMBER 10, 2023

Ideally, you then leverage them when there are historical times of high demand—think black Friday for retail, or when those Taylor Swift concert tickets go on sale. With reserved instances you purchase upfront, often at a discount. The challenge for IT can be when to use these RIs and when to purchase them.

Right-Sizing 73

Right-Sizing Automation Retail Management 73

Blue Ocean

FEBRUARY 14, 2024

When we are talking to organizations in the sales cycle, we will often hear from SaaS companies that the customer success role is too complex, too critical, too deeply embedded in their internal operations to ever be outsourced. We are here today to say, with respect, they’re wrong. It’s kind of ironic because many (most?)

Outsourcing 52

Outsourcing Right-Sizing Customer Service Collaborations 52

Magellan Solutions

SEPTEMBER 29, 2021

Outsourced call center services may be a fantastic addition to alternative customer service strategies. When it comes to technical support, customer service and sales generation, an in-house call center might be costly. Outsourced support agents, on the other hand, may force you to pay significantly lower prices.

Outsourcing 98

Outsourcing Call Center Customer Service Customer Support 98

Paysquare

JULY 7, 2023

They perform several tasks which may otherwise sound complicated to you, such as tax planning, managing expenses, generating financial reports, etc. Let us understand the importance of outsourcing accounting and bookkeeping : Efficient Business Finances: How Professional Accounting Services Help ?

Accounting 52

Accounting Finance Service Payroll 52

IBM Business Partners

JULY 19, 2023

Commercial: Marketing content creation, patient experience, rep onboarding & training sales enablement and knowledge hub. An AI generated sample narrative of adverse events In addition to this, IBM Consulting recently launched watsonx.data on AWS, an open, hybrid, governed data store to help enterprises scale analytics and AI.

Co-Sourcing 61

Co-Sourcing Regulations Human Resources Manufacturing 61

Mattsen Kumar

MAY 18, 2021

Now that the basic principle governing the importance of predicting customer churn is clear. Planning upcoming issues like “share buy-back” “Offer for Sale” or Rights-issues to maximize fundraiser. Understand the post-sale service regulations better. Lack of proper post-sale support by seller.

E-Commerce 52

E-Commerce Engineering Customer Support Sales 52

Mercans

FEBRUARY 23, 2023

Finally, another ROI and decision driver should be the underlying processes around data governance and the relative elasticity of the data model. Again, these might relate to any business or functional domain, from Sales and Marketing to traditional back-office areas like Finance and HR/payroll.

Payroll 75

Payroll Outsourcing Robotics Process Automation Software 75

3Pillar Global

APRIL 20, 2021

According to McKinsey research, AI is currently used primarily for handling service operations, as well as developing products and services. Common use cases include customer service chatbots, AI-enabled sales analytics, and targeted, dynamic social media ads. AI engineering provides a solution.

Software 40

Software E-Commerce Robotics Process Automation Engineering 40

Magellan Solutions

JULY 23, 2021

Also, the government has implemented attractive policies to attract IT entrepreneurs along with substantial investments in the STEM fields to create robust and qualified technical engineers. The technology industries in Vietnam and subsequent outsourcing services have experienced remarkable growth over the last few years.

Outsourcing 40

Outsourcing Call Center Software Labor Costs 40

Zinnov

NOVEMBER 15, 2021

Over the past few years, they have already pivoted towards Low Code and are now handling more medium to high complexity use cases aligned to Sales Ops, and more. Service-level agreement (SLA) improvement. Hence, a clear governance structure (central, decentral, or federated) should be followed and communicated across the enterprise.

Automation 52

Automation Robotics Process Automation Supply Chain Management Administrative 52