31 West

JUNE 30, 2022

A well-functioning expense management program is of utmost importance to initiate the reimbursement process. It ensures employees receive their payments timely in an efficient manner. Renowned organizations are well aware of the importance of reimbursing employees effectively. Any delay in this process can result in dissatisfaction among workers.

Management 130

Management Finance Customer Support Software 130

31 West

JANUARY 20, 2023

Other features let you implement and encourage self-service portals, reduce your team’s workloads with automation, and customize the service desk according to your unique requirements. Customer service is an integral part of all businesses today. With abundant choices and rising customer expectations, you should employ all the help you can.

Right-Sizing 130

Right-Sizing Software Customer Service Out-Tasking 130

31 West

MARCH 16, 2024

These agents talk to customers every day and learn about them. In this era, online shopping has revolutionized how people shop, shifting away from traditional brick-and-mortar stores. With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes.

Retail 130

Retail Right-Sizing Call Center Sales 130

Planergy Software

MARCH 27, 2023

Download Free Copy Xero Features You Need To Know About Written by Rob Biedron 15 min read Accounting Technology & Software Xero Download PDF IN THIS ARTICLE What Is Xero? Xero Pricing Xero Features You’re missing out if you’re not using Xero for your accounting and bookkeeping needs.

Banking 52

Banking Finance Accounting Software 52

31 West

JULY 5, 2022

With IT asset management tools holding such importance for businesses, we have analyzed over 15 IT asset management tools against top features and come up with these 5 best IT asset management tools. Top Features you should look for in an IT asset management tool. Leading to less disruption in the business processes.

Management 130

Management Software Out-Tasking Flexibility 130

3Pillar Global

DECEMBER 4, 2023

It simplifies search and enables faster delivery of insights at the customer’s point of need. It simplifies search and enables faster delivery of insights at the customer’s point of need. Accelerating insights generation. Game-changing AI focuses on creativity. Generative AI will transform how we think about product design.

Service 98

Service Engineering Efficiency Design 98

IBM Services

JANUARY 18, 2024

Gone are the days of prompts like “Press 6 to connect to customer service.” Chatbots can help your customers and potential clients find or input information quickly by instantly responding to requests that use audio input, text input or a combination of both, eliminating the need for human intervention or manual research.

E-Commerce 93

E-Commerce Sales Customer Service Insurance 93

Groove Technology

AUGUST 1, 2022

Logistics are an essential part of a company’s supply chain because they ensure that you’re coordinating your operations to meet the demands of your customers successfully — processing orders, maintaining proper material storage, fleet management, cataloging inventory, shipping products, and so on. between 2021 and 2026.

Software 130

Software Supply Chain Management Automation Manufacturing 130

Magellan Solutions

OCTOBER 4, 2023

This service can help you handle incoming calls from your prospective clients or customers at any time of the day. You can choose from a variety of options and features that suit your business needs and preferences, whether you need 24/7 support, multilingual support , virtual receptionist, appointment setting, or order taking.

Service 52

Service External Service Provider Administrative Out-Tasking 52

Influx

OCTOBER 3, 2023

Get a quote → Providing 24-hour customer service is an exciting challenge. 51% of people say a business needs to be available 24/7 to meet their modern-day expectations of convenience and accessibility. Influx can take you there with all management and training included. What is workforce management? Learn more about how it works !

Management 52

Management Customer Support Right-Sizing Analytics 52

Obobo

DECEMBER 15, 2022

What are the Benefits of a Strategic Sourcing Software? Table of Contents. Strategic sourcing is a process that involves evaluating and negotiating with suppliers to ensure the best price, quality, and delivery of goods. However, managing this process manually can be time-consuming and overwhelming. Sourcing software work.

Strategic Sourcing 52

Strategic Sourcing Sourcing Software Out-Tasking 52

Affirma

JULY 29, 2021

Salesforce offers several different clouds with dynamic features that help you further support your customers along their journey and make operations easier for your internal organization. Sales Forecasting: See the entirety of the sales pipeline and gain valuable data insights that allow you to make strategic data-driven decisions.

Sales 52

Sales Out-Tasking Customer Service Marketing 52

Obobo

MARCH 19, 2023

From automating day-to-day activities such as document generation and revision tracking to providing insights into spend performance analysis, contract management software can help companies establish more efficient processes for their contracting departments. Table Of Content. What Is Contract Management Software?

Software 52

Software Management Right-Sizing Automation 52

The Hackett Group

OCTOBER 5, 2023

Our 2023 Digital Award winners are building automation fabrics that generate real insights about customers, suppliers, users, employees and more, then use those insights to make better decisions. Hoffmann-La Roche Ltd., Hoffmann-La Roche Ltd. Step by step they have increased their sophistication and their ability to provide real value.

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Perficient Digital Transformation

JUNE 24, 2022

Those two themes merged during a recent event hosted by the Perficient Giving Employee Resource Group (ERG) with representatives from FIRST ® Inspires ( FIRST ), one of the eight organizations Perficient is supporting through our charitable match program, Perficient Gives. Here’s a recap of our recent event with FIRST. What is FIRST ?

Engineering 69

Engineering Manufacturing Design Jobbing 69

Obobo

MARCH 19, 2023

In this article, we’ll discuss what a contract management system is, why it’s important for businesses, key features of contract management systems, and common use cases for organizations managing multiple contracts. A contract management system is a tool that helps streamline the review, signing, and execution of contracts.

Management 40

Management Automation Regulations Out-Tasking 40

Influx

JULY 10, 2023

Great customer service isn’t easy—especially when competition is high in every industry—but understanding customer needs and expectations can help businesses provide a reliable experience that only gets better with time. Quickly find what you need by jumping ahead to any of the easy-to-navigate categories. Customers are 2.4

Customer Support 40

Customer Support Customer Service Outsourcing Sales 40

Perficient Digital Transformation

MARCH 31, 2023

My good friends Eric Sanner and Brandon Luhring wrote two excellent articles covering the past and the present in relation to AI. Their thought-provoking pieces reveal the current issues we grapple with and the invaluable lessons we can learn from our past experiences to better understand and shape the future of AI (1). ChatGPT- 3.5:

Jobbing 64

Jobbing Out-Tasking Design Engineering 64