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RAYA CXers Dazzle at the 16th Annual 2021 Contact Center World Awards

Raya Contact Center

RCX is proud to announce that the RAYA CXers shined at the Contact Center World (CCW) 16 th Annual EMEA awards on September 30 th. Every role has contributed to this achievement, and our efforts in this difficult year have been recognized through the CCW EMEA awards. About Raya CX.

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TTEC

TTEC

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Raya CX Recognized by Everest Group as an Aspirant in CXM in EMEA

Raya Contact Center

Gaining a place in the Aspirants category of this EMEA assessment further solidifies our efforts in our transformational CX journey. Ahmed Refky, CEO, Raya CX said, “We are certainly happy with Everest Group’s recognition in the EMEA CXM PEAK Matrix®, as it’s a good translation to our stepped-up ambitions for growth.

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Global Locations State of the Market 2023: Changing Locations Landscape in the Face of Economic Uncertainty | Locations PEAK Matrix®

Everest Group

The Philippines continues to remain a Leader for contact center and transactional business process services work. In EMEA, Poland and Ireland continue to be the locations of choice for IT-BP delivery. Locations in LATAM continue to witness growth in terms of new capabilities to serve the North American (especially the US) market.

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Perficient Named in Forrester’s Digital Transformation Services Landscape, Q3 2023

Perficient Digital Transformation

Contact us now to discover how our digital transformation expertise can take your business to new heights. As a global dynamic organization, we believe that with our cohesive integrated strategy, we can deliver from any of our geographic locations and bring together the best team and the best value for the customer.

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Velocity Global Expands Operations in Croatia

Velocity Global

Croatia will offer us the opportunity to expand the global talent pool for companies eager to recruit the very best employees.”. With Croatia, Velocity Global now operates 29 entities in the EMEA region (Europe, the Middle East, and Africa). Media Contact: Erick Sanchez. Corporate Communications. news@velocityglobal.com. +1

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Top 5 Tips to Humanizing Technology for Incredible Customer Experiences

Raya Contact Center

Our webinar Humanizing Technology to Drive the Future of Retail touched on many crucial points and featured #ecommerce and CX experts Bernadette Ziadeh, Group Customer Care Director at Chalhoub Group along with #CX experts Sam Hanna, CRO at RAYA CX, Rami Sweis, CEO at Gulf CX, and tech expert Adam Rathbone, Consultant EMEA at LivePerson.