31 West

JANUARY 5, 2023

Attackers often target Active Directory , the Microsoft-powered tool that facilitates smoother management of IT administration work. Your outsourced IT help desk company controls authorization, employees’ rights, and other security-related operations from the Active Directory. AD covers emails, printing requests, authentication & authorization rules, OneDrive, and other resources that are only accessible to the trusted members of the organization.

Accounting 130

Accounting Outsourcing Cybersecurity Out-Tasking 130

McKinsey and Company

JANUARY 5, 2023

Setting up a winning digital and advanced-analytics organization is hard. Decisions about talent and technology will often determine the transformation’s success.

Analytics 126

Analytics Management 126

The Global Small Business Blog

JANUARY 6, 2023

©iStock/Oleksandr Siedov James M. Lindsay, Council on Foreign Relations, "My sense is that China has consciously decided over the last decade or so, to try to use media power to influence politics in other countries. Can you tell me a little bit about what China has been doing, and why it's pursuing these efforts?" Joshua Kurlantzick , author of Beijing's Global Media Offensive: China’s Uneven Campaign to Influence Asia and the World: " Well, I think within the last ten years to twelve years, Ch

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Forrester Digital Transformation

JANUARY 3, 2023

In survey after survey, leaders say how important collaboration is to organizational success. And it should be even more so now, given the general economic and specific industry changes we are all facing. But knowing collaboration is important isn’t the same as knowing how to collaborate. Human Collaboration Requires A Human Approach You already hear […].

Collaborations 130

Collaborations Design 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

31 West

JANUARY 6, 2023

ServiceNow ITSM is a cloud-based, contemporary, and collaborative service managing solution. It enables you to turn your on-premises IT setup into a uniform compact cloud platform. On this platform, you can enjoy the advantage of data sharing and analytics with AI-enabled workflows. This platform is excellent for IT service desk outsourcing companies to manage service requests in bulk.

Outsourcing 130

Outsourcing Finance Healthcare Management 130

Groove Technology

JANUARY 1, 2023

Introduction The popularity of React Native mobile apps is increasing at an astronomical rate, regarding its capability to create a cross-platform app with a fantastic user experience. Receiving 12.57 percent of the votes in the Stack Overflow Developer Survey 2022, React Native holds the 8th position on the popularity chart. However, React Native performance is on par with native apps in most cases.

Design 130

Design Right-Sizing Service Marketing 130

Forrester Digital Transformation

JANUARY 4, 2023

Southwest Airline's 2022 holiday travel disaster happened because the airline became a victim of its own success. It failed to realize that the analysts, data and software requirements for maintaining its point-to-point network needed constant upgrading, preferring instead to return profits to shareholders via stock buy backs. The weather this winter caused a cascading series of small errors and failures that increased the load on their aging technology infrastructure, causing further failures.

Software 246

Software 246

31 West

JANUARY 6, 2023

With remote and hybrid work environments becoming the norm, now there is more emphasis on tools that let businesses communicate and collaborate effectively. Employees need tools that will let them deliver their objectives, regardless of where they are working from. Microsoft 365 for Business is a productivity tool that comes packed with the power of Office apps like Word and Excel.

Collaborations 130

Collaborations Flexibility Sales Efficiency 130

McKinsey and Company

JANUARY 4, 2023

Although a fully immersive, interconnected metaverse remains years away, mobility stakeholders can already capture real business value from the technologies designed to enable it.

Design 130

Design Sales Marketing 130

The Global Small Business Blog

DECEMBER 31, 2022

©iStock/Machacekcz "Wishing you a new year filled with joy, possibilities, good health, prosperity and a global mindset!" – Laurel J. Delaney.

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199

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

Perficient Digital Transformation

JANUARY 4, 2023

During my 8 years of implementing Oracle Cloud HCM, I have found that many of my clients have shared a similar problem as they approached Go-Live. Months of work go into designing and tweaking so by the time the project ends, my clients are often subject matter experts. The issue they all face is sharing their newfound knowledge with their coworkers who will be using this system for the first time.

Administrative 110

Administrative Banking Accounting Design 110

31 West

JANUARY 3, 2023

Running a business, big or small, requires managing several different departments. For example, you may need to manage resources, inventory, contracts, accounts, documentation , and service desk, among others. Having different tools and software for these operations can be a hassle. You need to ensure the tools are compatible and also technically train employees on using them.

Sales 130

Sales Engineering Outsourcing Accounting 130

McKinsey and Company

JANUARY 6, 2023

Results from the 2022 McKinsey Global Industrial Robotics Survey reveal that industrial companies are set to spend heavily on robotics and automation. However, many will need help to complete the journey.

Automation 112

Automation 112

The Global Small Business Blog

JANUARY 3, 2023

©2023 Women Entrepreneurs Grow Global®. All rights reserved. A peek into 2023 and all photos from Ireland. LIVE wegginar® presentation, " Laurel Delaney's Global Trade Trends Report 2023 ," Wednesday, January 4, 2023 at 11AM CT. Free of charge thanks to Women Entrepreneurs Grow Global's lead sponsors: FedEx, Associated Bank, Global Care Clinical Trials and Bluedog Design.

Banking 162

Banking Design 162

Speaker: Olivia Montgomery, Associate Principal Supply Chain Analyst

Curious to know how your peers are navigating ongoing disruption? The supply chain management techniques that dominated the last 30 years are no longer supporting consumer behavior or logistics and manufacturing capabilities. So what’s working now? What should your plans for 2023 include? By researching the supply chain challenges and solutions that businesses – especially small and midsize businesses – are currently experiencing, we’ve learned what’s working and what’s not.

Supply Chain Management

Global Expansion

JANUARY 4, 2023

Hiring international employees has many benefits — such as opening up new markets, broadening your services, or tapping into a wider talent pool. Depending on your business needs, there’s a few different options you can pursue for hiring international workers. One is to relocate current staff to the new market through global relocation. The other option is to find and recruit talent in the new destination using an Employer of Record (EOR) solution.

Administrative 105

Administrative Payroll Human Resources Regulations 105

31 West

JANUARY 3, 2023

ServiceNow ITSM pro is a powerful pack of exhaustively operational solutions for business processes. It incorporates the procedures and techniques to design and deliver IT services to support businesses to benefit from IT infrastructure. ITSM Pro possesses the capacity to accelerate standard ITSM elements. It enhances regular work with more automation resulting in the efficient delivery of services.

Analytics 130

Analytics Automation Outsourcing Collaborations 130

comeMakeit

JANUARY 4, 2023

The previous parts of the transcription of the discussion between Kiran, Co-founder and COO of coMakeIT, Part of Xebia, and Sundar Sarangan, Executive Director, ISG Research, facilitated by Runki Goswami, Chief Marketing Officer, Xebia, talked about what is a platform, what is not, the platform mindset and its attributes, and why project or even product thinking is not appropriate for platforms.

Engineering 98

Engineering Research Software Marketing 98

The Global Small Business Blog

JANUARY 2, 2023

©iStock/royyimzy What's affecting me, my clients, my colleagues and other global small business owners: Laurel Delaney's Global Trade Trends Report 2023 on 1/4/23 (n/c). The world ahead in 2023: global order continues to reshape. Quote of the week: "An optimist stays up all night to see the New Year in. A pessimist stays up to make sure the old year leaves." – William E.

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Advertisement

Companies are turning inclusive by breaking conventional hiring practices and expanding their talent pools. But there are important questions that still are not being addressed. Read this eBook to understand how taking the following seriously can help you build a superstar global workforce: The importance of the new-age manager. Maintaining social capital.

Management

Go4Customer

JANUARY 3, 2023

The introduction of 5G technology is revolutionizing the way we communicate and access information. With its high speed and low latency, 5G is expected to have a significant impact on various industries, including the business process outsourcing (BPO) industry. In this blog, we will explore how 5G is likely to transform the BPO industry and the challenges and opportunities it presents. 1.

BPO 98

BPO Business Process Outsourcing Outsourcing 98

Perillion

JANUARY 6, 2023

Prior to the coronavirus pandemic, many employees were already using smartphones and tablets to collaborate, access company information, and get more done.

Collaborations 104

Collaborations 104

McKinsey and Company

JANUARY 3, 2023

New technologies and regulations have made autonomous driving possible. In this changing landscape, the strategic roles of manufacturers may vary.

Manufacturing 96

Manufacturing Regulations 96

Perficient Digital Transformation

JANUARY 6, 2023

Service Cloud Voice Permissions and Security Explained. If you’re familiar with using Salesforce technologies to track customer data, keep a record of client feedback, and track previous interactions with your client base, then you might also be familiar with a platform called Service Cloud Voice. If not, Service Cloud Voice is a combination of both the Amazon Connect platform to handle phone calls, and the Salesforce platform to handle CRM duties.

Service 69

Service Accounting Software Management 69

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

Go4Customer

JANUARY 3, 2023

Everyone has first-hand experience speaking to a call center agent. Oftentimes we notice that call center agents put our calls on hold or ask us to wait a moment as they wish to confirm or collect some pieces of information. The information they seek comes from a knowledge base built by an SME (Subject Matter Expert). A knowledge base is an effective tool that helps the call center agent reciprocate with accurate information.

Call Center 73

Call Center Service 73

Zinnov

JANUARY 4, 2023

A report by NASSCOM-Zinnov indicates that India will face a shortage of 14-19 lakh tech professionals by 2026. This has given rise to an important predicament – creating a future-proofing talent strategy. Every organization at all levels wants to ensure they are prepared for upcoming scenarios, whether talent trends, recession, or another pandemic. Learning and Development (L&D) has become an inevitable function, just like any other in an organization.

Right-Sizing 64

Right-Sizing Research Efficiency Management 64

McKinsey and Company

JANUARY 5, 2023

Growth in the availability and variety of real-world data, including nonhealth sources of data, opens up new opportunities, as well as challenges, in their application to real-world evidence and improving health outcomes.

Sourcing 85

Sourcing Pharmaceuticals 85

Perficient Digital Transformation

JANUARY 4, 2023

More Smiles & a little learning. ‘There is nothing impossible to they who will try’ & have Women in Technology (WiT) group to back them up. Where it all started: After the Building HOPE assignment from Women in Technology (WiT) group, we were approached to conduct coaching sessions for the students, which we readily said yes to. Initial requirement was for English & Mathematics tuitions for the school kids, who has full faith in the WiT Volunteers.

Collaborations 69

Collaborations 69

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Mattsen Kumar

JANUARY 5, 2023

As someone who leads customer service, it’s certainly no mystery to you that customer satisfaction can make or break your business. That is why quality assurance is critical in a call center. Recent studies have shown that consumers would stop doing business with a company if they receive poor customer service and that some consumers have greater standards for service now than in the past.

Call Center 52

Call Center Customer Service Software Customer Support 52

Outsource Workers

JANUARY 6, 2023

Discovery calls are a crucial part of the first connections VAs make with potential clients. But many virtual assistants underestimate the importance of such a call. . A discovery call is when a virtual assistant makes a first phone call or has a video call with potential clients to help them learn more about their business and what products and services they provide.

Out-Tasking 52

Out-Tasking Administrative Service Flexibility 52

McKinsey and Company

JANUARY 3, 2023

Proof of stake (PoS) is a consensus protocol in blockchains. It is a way to decide which user or users validate new blocks of transactions and earn a reward for doing so correctly.

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Perficient Digital Transformation

JANUARY 5, 2023

Meet Our Newest Team Member Kyla Faust. Our Partner Alliance team is growing, and we’re excited to introduce the newest member, Kyla Faust ! With experience in sales and partnerships/alliances, Kyla is using her knowledge and skills to build relationships with her partners here at Perficient. This will result in powerful partnerships to ultimately work better together!

Management 64

Management Collaborations Sales Marketing 64

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is the Founder and CEO of MatterProviders, and a supply chain professional of over 30 years. Fortunately, she's here to walk you through the future of supply chain strategy and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new, innovative supply chain design in this post-pandemic era of economic uncertainty.

Efficiency