30 questions to ask your outsourcing provider | MicroSourcing
Microsourcing
SEPTEMBER 28, 2022
There is a lot to like about outsourcing.
Microsourcing
SEPTEMBER 28, 2022
There is a lot to like about outsourcing.
Redial
SEPTEMBER 28, 2022
It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs.
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31 West
SEPTEMBER 29, 2022
In the present crowded MSP market , businesses experience more competition than ever. So, service providers must ensure that they can avoid any typical mistakes, and offer the best services to the client. In this post, we will discuss the most common MSP mistakes.
Provana
SEPTEMBER 12, 2022
Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on. Site News
Advertiser: ZoomInfo
ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?
Forrester Digital Transformation
SEPTEMBER 16, 2022
Learn which four emerging technologies could help your brand create truly differentiating consumer experiences. Age of the Customer AI Insights customer experience Emerging Technology
Groove Technology
SEPTEMBER 30, 2022
UI/UX design has grown more important than ever in the technology-driven society where the majority of the material we consume is digital. Whether a mobile app or a website, having an aesthetically pleasing and practical interface tempts users to stay. What does that mean for your company, though?
Global Sourcing Brief brings together the best content for outsourcing professionals from the widest variety of industry thought leaders.
Redial
SEPTEMBER 22, 2022
Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year. If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place.
31 West
SEPTEMBER 26, 2022
In the present market trend, MSP businesses are experiencing more competition than ever. So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client.
Provana
SEPTEMBER 6, 2022
In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards
Forrester Digital Transformation
SEPTEMBER 16, 2022
Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted.
Advertiser: G-P
Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.
Groove Technology
SEPTEMBER 27, 2022
While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Customers are always purchasing, whether online or off. This is a significant factor. However, people’s propensity for internet shopping has seen massive growth in recent years.
Horses for Sources
SEPTEMBER 28, 2022
Today’s current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.
Redial
SEPTEMBER 14, 2022
Social responsibility and community support activities are matters of great importance that companies have applied in various campaigns. With generations of individuals and entities increasingly aware of the different foundations and causes, dissemination and support are presented at a faster pace.
31 West
SEPTEMBER 22, 2022
Are you dealing with a high load of customer queries and issues? Does resolution take a long time? Are your customer satisfaction ratings at an all-time low? If yes, then you need to put together a service desk that will act as a bridge between your business and customers.
Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC
Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.
Perficient Digital Transformation
SEPTEMBER 22, 2022
“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization?
Forrester Digital Transformation
SEPTEMBER 28, 2022
Learn how to reduce the three most common types of insider threats in this Security & Risk event preview. Cybersecurity GRC - Governance, Risk, And Compliance Insider Threat risk management security risk management
Groove Technology
SEPTEMBER 24, 2022
The core of digital convergence is mobile applications. Mobile apps’ rich and engaging user experiences have established new benchmarks for business expansion and digital success.
McKinsey and Company
SEPTEMBER 28, 2022
McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry. Automotive & Assembly Insights Automotive
Speaker: Michelle Meyer, Founder and CEO of MatterProviders
Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.
Redial
SEPTEMBER 5, 2022
BPO in South Africa has registered constant investments for different industries since 2018.
31 West
SEPTEMBER 22, 2022
For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns.
Perficient Digital Transformation
SEPTEMBER 16, 2022
Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape.
Forrester Digital Transformation
SEPTEMBER 6, 2022
The company's TikTok alternative simply isn't winning, new Forrester data indicates. Age of the Customer B2C Marketing Customer Insights Emerging Media social media promoted
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Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.
Groove Technology
SEPTEMBER 20, 2022
The market for mobile app development is expanding quickly, particularly in light of COVID-19’s desire for specialized lifestyle and communication apps. However, creating apps for iOS and Android requires two different teams and skill sets.
Zinnov
SEPTEMBER 22, 2022
By Rajat Kohli, Partner, Zinnov; Priya Bhalla, Project Lead, Zinnov; Saloni Patil, Project Lead, Zinnov; Shreya Ghose, Marketing, Zinnov. COVID-19 brought unprecedented disruptions in the operational models of businesses.
McKinsey and Company
SEPTEMBER 7, 2022
An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet. Insights on Consumer Packaged Goods Consumer packaged goods Retail environments
31 West
SEPTEMBER 21, 2022
Sorry but, you are losing it, if you don’t calculate! Everything in business nowadays is precautionary and pre-calculated. That is why you require the appropriate amount of support to assist you in improving the technology that you use.
Advertiser: ZoomInfo
More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.
Perficient Digital Transformation
SEPTEMBER 9, 2022
Optimizely’s Generic PropertyLists can be a useful tool for both developers and CMS editors, but it does come with limitations. Our client recently approached us asking for a better way to organize their PropertyLists.
Forrester Digital Transformation
SEPTEMBER 1, 2022
Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].
Groove Technology
SEPTEMBER 17, 2022
What does SaaS stand for? Have you ever wondered? In the “ Software as a Service ” paradigm of application distribution, cloud service providers host the apps and make them available online to users.
Hyland
SEPTEMBER 5, 2022
Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts.
Advertiser: G-P
The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.
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