September, 2022

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30 questions to ask your outsourcing provider | MicroSourcing

Microsourcing

There is a lot to like about outsourcing.

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Nearshore BPO and its key role in digital tools

Redial

It is safe to say that the BPO industry maintains a constant growth, it is even a topic of discussion that I have read and heard in various recent opinion articles, videos, and radio programs.

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How To Avoid The 8 Most Common MSP Mistakes

31 West

In the present crowded MSP market , businesses experience more competition than ever. So, service providers must ensure that they can avoid any typical mistakes, and offer the best services to the client. In this post, we will discuss the most common MSP mistakes.

Sales 130
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5 Call Center Metrics to Optimize Agent Performance

Provana

Choosing the right call center metrics is just as important as operationalizing them. Here're five key call center metrics you should keep an eye on. Site News

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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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Show Me (How Emerging Technologies Will Enable) The Future Of Consumer Digital Experiences

Forrester Digital Transformation

Learn which four emerging technologies could help your brand create truly differentiating consumer experiences. Age of the Customer AI Insights customer experience Emerging Technology

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7 Ways to Boost Your UI/UX Design

Groove Technology

UI/UX design has grown more important than ever in the technology-driven society where the majority of the material we consume is digital. Whether a mobile app or a website, having an aesthetically pleasing and practical interface tempts users to stay. What does that mean for your company, though?

Design 130

More Trending

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How to save money with a Call Center in Mexico?

Redial

Don’t worry anymore about the large investment of a call center, outsourcing in Mexico can reduce costs by 50% per year. If you are considering outsourcing services to reduce operating costs or optimize your administration efforts, you are in the right place.

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10 Biggest Challenges For Managed Service Providers

31 West

In the present market trend, MSP businesses are experiencing more competition than ever. So, service providers must ensure that they meet all the modern-day standards to offer the best services to the client.

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3 Agent Scorecard Practices That Can Make A Big Difference In Your Speech Analytics Program

Provana

In the absence of agent scorecard best practices, there exists no formal system to capture performance issues, benchmark them against industry standards

Analytics 185
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SD-WAN Sunsets And ZTE Emerges

Forrester Digital Transformation

Software-defined WAN (SD-WAN) has started to ride off into the sunset (which is long overdue). For some time, you might see some vendors wandering around aimlessly, hoping to sell you a SD-WAN solution, but for the most part, the networking market is moving on. It didn’t happen like I predicted.

Software 246
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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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Expanded Retail IoT Solutions: A Revolution in Technology

Groove Technology

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Customers are always purchasing, whether online or off. This is a significant factor. However, people’s propensity for internet shopping has seen massive growth in recent years.

Retail 130
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Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats

Horses for Sources

Today’s current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.

BPO 120
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3 Ways companies can give back to communities

Redial

Social responsibility and community support activities are matters of great importance that companies have applied in various campaigns. With generations of individuals and entities increasingly aware of the different foundations and causes, dissemination and support are presented at a faster pace.

BPO 246
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What Are The Fundamentals Of IT Service Desk?

31 West

Are you dealing with a high load of customer queries and issues? Does resolution take a long time? Are your customer satisfaction ratings at an all-time low? If yes, then you need to put together a service desk that will act as a bridge between your business and customers.

Service 130
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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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Understanding Cloud Native and What’s In it for your Organization

Perficient Digital Transformation

“Cloud Native” is the current buzzword that we will hear everywhere in major digital transformation projects currently underway. But what does Cloud Native even mean? Is it worth doing it for your organization?

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Apply Critical Thinking And Culture To Reduce Insider Risk

Forrester Digital Transformation

Learn how to reduce the three most common types of insider threats in this Security & Risk event preview. Cybersecurity GRC - Governance, Risk, And Compliance Insider Threat risk management security risk management

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How to create a profitable MVP for your mobile app?

Groove Technology

The core of digital convergence is mobile applications. Mobile apps’ rich and engaging user experiences have established new benchmarks for business expansion and digital success.

Marketing 130
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NIO unlocks its potential through standout user operations

McKinsey and Company

McKinsey sits with NIO’s president to discuss the logic behind its approach, its input–output economics, and the implications for the industry. Automotive & Assembly Insights Automotive

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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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BPO in South Africa keeps thriving, here is how. 

Redial

BPO in South Africa has registered constant investments for different industries since 2018.

BPO 130
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How Does A Virtual Service Desk Operate?

31 West

For global organizations, a local service team can prove to be inefficient. You can run into issues like inconsistent levels of service quality, long resolution times, and cost concerns.

Service 130
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What Content & Commerce is, Can Be, & Could be For Your Business

Perficient Digital Transformation

Content and commerce – it’s no longer just a trend that you hear in the industry where only a few far between may understand what it is. Now, it’s so much more than a buzzword, especially in today’s evolving digital landscape.

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Meta’s Short-Form Video Strategy Isn’t Reeling In Market Share

Forrester Digital Transformation

The company's TikTok alternative simply isn't winning, new Forrester data indicates. Age of the Customer B2C Marketing Customer Insights Emerging Media social media promoted

Marketing 246
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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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Flutter vs. React Native in 2022, which should you choose?

Groove Technology

The market for mobile app development is expanding quickly, particularly in light of COVID-19’s desire for specialized lifestyle and communication apps. However, creating apps for iOS and Android requires two different teams and skill sets.

Design 130
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Harnessing The Enterprise Artificial Intelligence Potential

Zinnov

By Rajat Kohli, Partner, Zinnov; Priya Bhalla, Project Lead, Zinnov; Saloni Patil, Project Lead, Zinnov; Shreya Ghose, Marketing, Zinnov. COVID-19 brought unprecedented disruptions in the operational models of businesses.

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Reducing food loss: What grocery retailers and manufacturers can do

McKinsey and Company

An estimated $600 billion worth of food is lost during or just after harvest. Can manufacturers and grocers do anything about it? Definitely—and it will be good for business, people, and the planet. Insights on Consumer Packaged Goods Consumer packaged goods Retail environments

Retail 145
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The Day To Day Life Of A Managed Service Desk

31 West

Sorry but, you are losing it, if you don’t calculate! Everything in business nowadays is precautionary and pre-calculated. That is why you require the appropriate amount of support to assist you in improving the technology that you use.

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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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Optimizely CMS – Enabling Drag-and-Drop Support for PropertyList

Perficient Digital Transformation

Optimizely’s Generic PropertyLists can be a useful tool for both developers and CMS editors, but it does come with limitations. Our client recently approached us asking for a better way to organize their PropertyLists.

Sourcing 113
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Meet The New Analyst Focusing On Master Data Management, Data Governance and Data Quality: Jayesh Chaurasia

Forrester Digital Transformation

Who am I? Even though I was born in a small town in the northern part of India, I have spent most of my life in the glorious city of Mumbai where I earned my degree in mechanical engineering. Dancing on the high beats of Bollywood music rejuvenates me! I moved to the United States […].

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Top 7 reasons why you should choose SaaS solutions for your business

Groove Technology

What does SaaS stand for? Have you ever wondered? In the “ Software as a Service ” paradigm of application distribution, cloud service providers host the apps and make them available online to users.

Software 130
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Linux and Hyland: Partnering for open source success

Hyland

Thelma and Louise. Fish and chips. Venus and Serena. Guinness and … well, just about anything. Some things are just better together. That’s the power of partnership — working together so the whole is greater than the sum of its parts.

Sourcing 145
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.