January, 2023

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The New Age of Outsourcing: How Technology, and AI are Changing the Game 

Redial

Outsourcing has come a long way since its inception in the early 1990s. Initially seen as a way for companies to cut costs by delegating certain tasks to external providers, outsourcing has evolved into a fundamental part of many industries.

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Deploying A BPO Disaster Recovery Plan Built for Your Business

Transparent BPO Outsourcing

“Hope” is not a plan to mitigate inevitable risk! By Randy Rollins , VP of Information Technology, Transparent BPO A well-worn mantra circulates throughout information technology circles: “it’s not a matter of if something will go wrong, it’s a matter of when something will go wrong.”

BPO 98
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Tips That a Global Team Can Teach You About Success

The Global Small Business Blog

©iStock/johavel Some of the best lessons in business, people and life come from unexpected places and can shift an executive’s position by suddenly granting the gift of deep and unexpected knowledge. Here are four tips that a global team can teach you about success. global team success tips

Retail 103
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Who’s leading the pack for strategic finance services?

Horses for Sources

Managed services markets in functions such as finance, procurement, and HR have matured over the years, and it’s increasingly hard to differentiate across service providers… most deliver via an effort-based FTE model; they all compete for the same pool of talent, and they all have similar issues controlling attrition in this environment.

Finance 98
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The ABM Benchmark Survey

ABM gets better with age — but unfortunately, marketers don't have the luxury of pouring it into an oak barrel for a couple decades to let it mature. It’s clear there’s a maturity gap in ABM strategies, so how can marketers start closing it?

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German Works Council: Everything Global Employers Need to Know

Velocity Global

While global expansion has many advantages, entering a new market requires a deep understanding of complex labor laws. If you are considering hiring employees in Germany, it’s important to know the critical role German works councils play in employer/employee relations.

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Cybersecurity Risk Dashboards: No Value, Extreme Liability

Forrester Digital Transformation

In the last twelve months, “Risk Dashboards” became all the rage in cybersecurity with varied titles like “Risk Index,” “Security Baseline,” “Security Posture,” and “Risk Posture.” ” These dashboards appear in a vendor’s user interface and purport to help security programs improve.

More Trending

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How to keep your operations costs low 

Redial

Business process outsourcing (BPO) is a cost-effective solution for many companies that want to reduce operational costs. Providing a wide range of services that can be outsourced, such as customer service, finance, marketing, accounting, human resources, and many more.

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5 Reasons Mulesoft Integration Is Right For Your Business

Groove Technology

Organizations have seen a major transformation in how they manage their operations over the last several years. The introduction of big data, smartphones, different consumer access points, and cloud apps, together with growing API usage, has transformed the enterprise’s operational dynamics.

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Sustainability in 2023: Business continues to outpace politics. But not by enough

Horses for Sources

We’re still clueless about sustainability. Key people, in key organizations, in key rooms, still need help with contextualizing their roles and where to best spend their time and energy.

Sourcing 129
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Sitecore Honors Six Perficient Colleagues as MVPs in 2023

Perficient Digital Transformation

“I’m thrilled to share that six of my colleagues have been named a Sitecore Most Valuable Professional (MVP) for 2023 in the categories of technology, strategy, and ambassador,” Brian Beckham, General Manager, said.

Sales 113
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Top 7 Global Employment Challenges

Global expansion brings many opportunities for companies. However, there are pitfalls along the way that can slow down progress. In this eBook, we look at the 7 key challenges to global growth, and ways to minimize expansion headaches.

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The Future of Localization is Here: Are You Ready?

Forrester Digital Transformation

Here’s a thought experiment to test if your organization is ready for the future of localization. When you think about your customer and employee experience (CX and EX), do you think about what it’s like in each of their languages? Or do you unconsciously assume a monolingual experience?

Marketing 246
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Zendesk vs ServiceNow Compared 2023

31 West

Customer service is one of the main building blocks of businesses today. Customers highly value companies that provide them with a personalized experience. From a financial perspective, companies can generate more revenue and retain customers in the long run.

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One billion days lost: How COVID-19 is hurting the US workforce

McKinsey and Company

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years. Insights on Healthcare Systems & Services Health care services Public health Talent

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IoT in Retail: How Mulesoft Integration is Transforming the Industry

Groove Technology

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition.

Retail 130
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How HR Can Create A Connected Talent Experience in the New World of Work

Speaker: Soula Courlas, Interim Chief People Officer, PwC & Sara Blanchard, Director & National Culture Lead, Workforce of the Future, PwC

Join PwC’s Interim Chief People Officer, along with their Director & National Culture Lead, to learn how they are connecting their hybrid workforce with innovative strategies and 10KC’s all-in-one platform. The event will be an opportunity for HR and people leaders to gain actionable talent experience strategies to engage and develop their workforces.

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How the fungibiity of tech talent will save tech services’ drift into mediocrity

Horses for Sources

One of the most talked about sessions at the HFS Super Summit in New York was my on-stage 1-1 with one of the IT and business services industry’s most revered voices, Ravi Kumar.

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Perficient Extends Our Hole-In-One Partnership with LPGA Golfer Morgan Pressel

Perficient Digital Transformation

Perficient is excited to extend our partnership with Morgan Pressel, LPGA professional golfer and NBC Golf Channel analyst. We’re proud to partner with a golf pro like Morgan who, in addition to displaying Perficient on her apparel, shares our drive, determination, and commitment to excellence.

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What The Justice Department’s Lawsuit Against Google Means For Marketers

Forrester Digital Transformation

Yesterday, the Justice Department and eight states sued Google, accusing the company of illegally abusing its monopoly on the technology that powers online advertising. According to the Department’s complaint, Google’s dominance enables the company to take at least $0.30

Marketing 246
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SysAid vs Jira Compared 2023

31 West

If you are switching from a manual help desk to an automated ITSM software, the extensive range of features may seem overwhelming at first glance. With many software applications claiming to improve your user experience and offer excellent integration capabilities, how do you choose the best?

Software 130
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A Deep Dive Into Supply Chain Strategy: Why Yours Isn't Working

Speaker: Michelle Meyer, Founder and CEO of MatterProviders

Michelle Meyer is here to walk you through the future of supply chain strategy, and why your current approach is probably not working. In this exclusive webinar, she will explore ways to develop and perfect your new supply chain design in this post-pandemic era of economic uncertainty.

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One billion days lost: How COVID-19 is hurting the US workforce

McKinsey and Company

COVID-19 may no longer be a pandemic, but the disease likely reduced the availability of the US workforce by as much as 2.6 percent in 2022—a burden on productivity that could last for years. Insights on Healthcare Systems & Services Health care services Public health Talent

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8 Best Practices to Improve React Native Mobile App Performance

Groove Technology

Introduction The popularity of React Native mobile apps is increasing at an astronomical rate, regarding its capability to create a cross-platform app with a fantastic user experience. Receiving 12.57

Design 130
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Technology Trends 2023

Zinnov

Tech companies are inching closer towards Digital Transformation 2.0. With social media even more mainstream now than ever before, and business decisions being influenced by data-backed AI and digital twin technologies, technology has evolved multi-fold, since its advent.

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Top DevSecOps Tools for 2023 to Move Your Security Left

Perficient Digital Transformation

DevSecOps is an approach to software development that emphasizes security as a critical aspect of the development process. It is a combination of development (Dev), security (Sec), and operations (Ops) practices that work together to build, test, and deploy secure software.

Software 109
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The Ultimate Guide to Hiring and Running Payroll for Global Talent Compliantly

Employ global talent without worrying about complex compliance regulations, local labor laws, and hidden risks.

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Knowledge Capacity Building Requires Skills Development

Forrester Digital Transformation

Organizations often view knowledge management as a means to bridge a skills development gap. For example, your level-1 service desk agents may not have strong technical troubleshooting capabilities.

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Zendesk vs Autotask Compared 2023

31 West

A service desk is a link between your business and customers. They are the face of your business. The type of customer service you provide can play a major role in customer retention, customer loyalty, and brand image.

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What is generative AI?

McKinsey and Company

Generative artificial intelligence (AI) describes algorithms (such as ChatGPT) that can be used to create new content, including audio, code, images, text, simulations, and videos. Recent new breakthroughs in the field have the potential to drastically change the way we approach content creation.

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People-Oriented Leadership for Long-Term Success

SEBPO

Jobbing 98
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Marketing-Led COVID-19 Growth Strategies: 2022 and Beyond

More than two years in, COVID-19 is far from over. Businesses are tasked with beating pre-COVID numbers, making marketing crucial. This is your time to create brand awareness, bring in the best leads, and play a vital role in new and existing profit.

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IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share | Webinar

Everest Group

Live Webinar IT Service Provider 2023 Forecast: The Top 5 Themes for Growth and Wallet Share January 31, 2023 | 9 a.m. CST | 10 a.m. EST | 3 p.m. GMT | 8:30 p.m. IST The demand for technology services continues to remain strong, despite being in a recessionary period.

Service 98
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2023 Initiatives for the CFO & CIO

Perficient Digital Transformation

2023 is going to be a challenging year for CFOs.

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A Day in the Life of a Knowledge Manager – A Cautionary Tale

Forrester Digital Transformation

Building a successful knowledge management practice to capture, share, and transfer institutional knowledge is more essential than ever. IT operations’ need to innovate, provide services globally, and improve employee experiences.

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ServiceNow vs AutoTask Compared 2023

31 West

Most IT companies have embraced help desk software solutions, and it’s not hard to see why. These applications are engineered to automate complex ITSM operations and simplify all kinds of technical jobs. A commonly asked question is, what should you look for in help desk solutions?

Software 130
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Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially. Companies can find the talent they need in top emerging fintech hubs around the world. Highly skilled global candidates are available to hire — companies just need to know where to look for them.