Tue.Jan 25, 2022

article thumbnail

The Future of CRM: A Forrester Perspective

Forrester Digital Transformation

CRM strengthens customer relationships, drives company revenue, and as such becomes a C-level priority. CRM technology expands into adjacent tech areas as it broadens its mandate. It bleeds into the mid-office, encroaches on core contact center operations, and supports core employee workflows. Insights from CRM uplevel customer and employee engagement, driving operational excellence.

article thumbnail

Lookout, Here Comes Route

The Global Small Business Blog

©iStock/metamorworks Say hello to Route – a kind of e-commerce customer experience platform. It will take the world by storm. Get shipping notifications that give you real-time status updates on any delivery. Connect Route to any email account, and magically watch your orders make their way to your doorstep. You can track everything you order in one place.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

In The Future, Will You Really Need A CRM?

Forrester Digital Transformation

CRMs are expensive. They cost companies between $1,200 to $3,600 per seller per year. Despite the cost, there is widespread agreement that companies require CRM technology for their sales organization. I conducted a snap poll on LinkedIn, and 82% of respondents said CRM will continue to be important in the years to come. Yet, when […].

Sales 246
article thumbnail

[Podcast] What if the key to digital success is getting back to basics? An Interview With Alan Hart.

Perficient Digital Transformation

In this episode, Kim talks with Alan Hart, creator, and host of “Marketing Today with Alan Hart,” about why he thinks marketing teams need to be blown up, re-organized, and get back to basics to succeed in today’s environment. Subscribe Where You Listen. Apple | Spotify | Amazon | Google | Stitcher. Meet our Guest. Alan Hart is the creator and host of “Marketing Today with Alan Hart,” a weekly podcast where he interviews leading global marketing professionals and business leaders.

Research 135
article thumbnail

How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

article thumbnail

Prepare Your Organization For Purpose-Driven And Value-Aligned Co-Innovation Partnerships

Forrester Digital Transformation

As part of a future fit technology strategy, technology leaders must aspire to create an environment where internal teams can collaborate with partners to realize the value the organization is after. I outlined the basic steps in my previous blog post, Take The Leap To Form Creative Partnerships And Scale Innovation. But guardrails must be […].

article thumbnail

Perficient Launches Knowledge Sharing Community for Colleagues

Perficient Digital Transformation

Lance Bruner, director. In 2021, Perficient continued launching new resource groups for colleagues to find connections and community while building their skills. In addition to the Giving ERG and Agile Community , Lance Bruner , director, took the reigns to formalize a group that had been providing information on consulting best practices to our localized GEO teams so that more people could participate and enjoy learning and sharing content.

More Trending

article thumbnail

Industry Slant // Bob Vanek Talks Denver, Reverse Logistics, Baseball

Perficient Digital Transformation

Bob Vanek is the chief strategist for Perficient’s supply chain practice. He has more than 20 years of experience managing project delivery across various industries and consulting environments. Denver & Dentists. Madeline McDermott: Where were you born? Bob Vanek: Fort Dix, New Jersey. MM: Where did you go after? BV: When I was about six months old, we moved to Denver, so I’m almost a native.

article thumbnail

Jesus Morales Jr.: Art with a Heart

AS White Global

At ASW, we strive to cultivate inclusivity and we thrive in the diversity of our employees. Jesus Morales Jr., a graphic designer from ASW Philippines who is also deaf, exemplifies our work culture with his dedication to the team and to the local deaf community. (Writer’s note: Article has been edited for clarity). Hi Jesus! Can you tell us about your role at ASW and your personal background?

Jobbing 98
article thumbnail

Global Recruitment: What You Need to Know About Choosing a Global Employment Platform

Globalization Partners

Global recruitment is, for many companies, a new way to thrive in an uncertain world. Before the pandemic, certainty around consistent routines and planning capacities aligned perfectly with one’s work-life expectations and goals. However, most individuals and companies today have had to adapt to a new era of work, and the importance and advantages of recruiting and hiring remote talent are paramount.

article thumbnail

Hitch Your Wagon to a Star—Find the Right Partner for Success

.orgSource

A comment Adele Cehrs, CEO and Founder of When + How agency, made stayed with me. Adele, who thrives on a healthy dose of risk, said this, “Chutzpah is what drives me and other entrepreneurs to keep reinventing ourselves. If you could bottle that it would be a wise idea for association CEOs to take […]. The post Hitch Your Wagon to a Star—Find the Right Partner for Success appeared first on.orgSource.

article thumbnail

Global Hiring Guide for Startups

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

article thumbnail

3 Insightful Videos to Better Understand Oracle EDM

Perficient Digital Transformation

“ A picture is worth a thousand words ” is an adage that rings very true to those of us who are vision-driven learners. Simply hearing and reading about a solution is usually not enough. Many of us “ need to see to believe ” the benefits being promised by any solution. Oracle and Perficient understand this concept very well. Many times we have partnered to provide insightful demos of a multitude of solutions to organizations across various industries.

article thumbnail

The rise of commerce media

McKinsey and Company

Commerce media is transforming advertising by using data to close the transaction loop.

Sales 82
article thumbnail

Beyond Email in Marketo: Let’s Talk SEM to Extend Your Reach

Perficient Digital Transformation

It’s no surprise that when you think of Marketo you think of Email first. But Marketo is so much more than that. It’s the perfect tool for tracking the true ROI of your entire marketing efforts, so why do so many brands fail to use Marketo to its full potential? Part of the issue is there’s not much by way of guidance for best practices with some of the more complex marketing channels, such as Search Engine Marketing (SEM) and Social Media.

Sales 69
article thumbnail

Charting global shipping’s path to zero carbon

McKinsey and Company

A knowledge partnership between the Maersk Mc-Kinney Møller Center for Zero Carbon Shipping and McKinsey explores what it will take for the maritime industry to decarbonize.

61
article thumbnail

ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

article thumbnail

How Great Customer Service is Generating More Revenue for Quick Service Restaurants

Simplr

Over the past three years, the Quick Service Restaurant (QSR) and Fast Casual industries have been completely transformed– from the ordering experience to the way food arrives on our plates. This urgent shift to meet demand has revealed which brands made long-term investments in digital change, and which have scrambled to keep up. In December 2021, Simplr hired a third-party mystery shop firm to anonymously evaluate the online and in-app experiences of 119 Quick Service and Fast Casual restauran

article thumbnail

Drive patient-centric, streamlined treatment journeys with a patient services platform

IBM Services

The pharmaceutical industry is undergoing significant changes that are transforming current patient processes. While major treatment advancements across all therapeutic areas have significantly increased the quality of life for patients, they continue to face obstacles when they need to access specialty medications and new treatment regimens. Impactful factors include high cost, difficult treatment journeys and a hard-to-navigate approval process.

article thumbnail

The Great Resignation & What it means for CX

TTEC

Image: Type: Podcast Episodes Podcast Embed Code: The CX POD - Europe · Episode #19: The Great Resignation & What it means for CX HTML Override Type: Content Enable Social: Tags: Employee Insights Topics: Employee Experience In our first episode of 2022, host Mark Hillary is joined on the podcast by Stephen Loynd, Founder & Principal Analyst at TrendzOwl as they discuss 'The Great Resignation' - an economic trend in which employees voluntarily resign from their jobs en masse that beg

article thumbnail

Hybrid cloud for manufacturing equals resiliency, agility and flexibility

IBM Services

The manufacturing?industry, spurred by COVID-19, is increasing its automation efforts with cloud technologies that offer resiliency, agility and flexibility. However, on the shop floor, slow progress to modernize infrastructure and applications prevents companies from achieving gains in productivity and operational efficiency. One of the key reasons for this lagging adoption is the reluctance of plant?

article thumbnail

Top 7 Global Employment Challenges

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

article thumbnail

Travel Insurance for your Cloud Migration Journey

Infosys Consulting

As the world starts to reopen and we once more begin to plan trips both near and far, one item has moved to the top of my to-do list: travel insurance. While it’s always been important, the pandemic has hit home for us just how rapidly things can change and how helpless we can be left if we aren’t adequately prepared. So, just as travel insurance is one of the first things we now consider when booking a holiday, a cloud contingency strategy should be one of the first things we think

article thumbnail

2022 Promises to Be Another Challenging Year for HR Organizations

The Hackett Group

HR organizations have full plates. So, what else is new? After nearly two years of helping organizations steer through complex COVID-driven operational issues, such as the shift to remote work, testing and social distancing, return to the office versions 1, 2, 3, etc., hybrid working, vaccination policies, numerous strategic challenges including the Great Resignation, employee well-being, future of work, diversity, equity, inclusion and belonging, and upskilling and/or reskilling needs, HR organ

article thumbnail

The 2022 Guide to Defining your Cloud Strategy

comeMakeit

It is evident that adoption of Cloud-enabled solutions has been growing fast in recent years. Though companies increasingly started adopting cloud-enabled solutions more than a decade ago, the pandemic imposed remote-working conditions and employees’ preference to continue working from home has forced companies to accelerate their cloud adoption plans.

article thumbnail

Lockdown’s Silver Lining: Fewer Workplace Injuries

Perillion

If there’s one silver lining to come out of all the misery of the COVID-19 pandemic, it’s this: The number of injuries that happened at work fell sharply in 2020, even as illness cases increased.

52
article thumbnail

ABM Success Recipe: Mastering the Crawl, Walk, Run Approach

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

article thumbnail

Saudi Arabia Payroll Outsourcing Alert

Mercans

Saudi Arabia – Social Insurance Process Changes Announced. Mercans , a leading KSA payroll outsourcing , PEO/GEO , employee leasing , recruitment and BPO services provider, has published KSA payroll outsourcing alert. Subscribe to Mercans’ KSA payroll outsourcing alerts to ensure that you are always up-to-date with the lasted regulatory changes in KSA labor and payroll compliance requirements.

Payroll 52
article thumbnail

Continued growth at ScaleHub: Claus Meggers joins as Senior Customer Success Manager

ScaleHub

The ScaleHub team is expanding yet again! Along with the addition of Susanne Richter-Wills as VP Sales EMEA , we’re pleased to welcome Claus Meggers as Senior Customer Success Manager. Claus will work in pre-sales and sales to develop and implement a world-class customer success program. He plans to hit the ground running at ScaleHub, developing partner enablement porgrams, supporting global sales activities, and implementing post-sale plans with our fast-growing international customer base.

article thumbnail

CDS Posted 21 Percent Growth, Record Revenues in 2021

CDS

New Technologies, Partner-First Approach to Multi-Vendor Services Adds More than 600 New Data Center Customers EATONTOWN, N.J. -- January 25, 2022 -- CDS, the leading provider of multi-vendor services (MVS) for data centers worldwide, today announced highlights of a record 2021 year. CDS achieved its highest annual revenue ever on 21% revenue growth compared with 2020, significantly improved profitability, expanded relationships with its OEM partners, and more than 600 new enterprise customers a

article thumbnail

Saudi Arabia Payroll Outsourcing Alert

Mercans

Social Insurance Process Changes Announced. Effective from 1 February 2022, the General Organization for Social Insurance (GOSI) has announced the following amendments to the GOSI registration and contributions processes: Contributions for mid-month starters and leaver s – Based on the announced amendments, GOSI contributions for mid-month starters and leaver will be prorated based on the actual number of days worked by the employees during the respective month.

Payroll 40
article thumbnail

Global Hiring Guide: Top Emerging Fintech Hubs

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

article thumbnail

High coking coal prices provide glimpse into steelmaking’s future

McKinsey and Company

Changes to coking coal and coke markets could lead to higher steel prices, an acceleration of the steel industry’s green transition, and wider price differentials for low-grade iron ore.

article thumbnail

Saudi Arabia Payroll Outsourcing Alert

Mercans

Saudi Arabia – Social Insurance Process Changes Announced. Effective from 1 February 2022, the General Organization for Social Insurance (GOSI) has announced the following amendments to the GOSI registration and contributions processes: Contributions for mid-month starters and leaver s – Based on the announced amendments, GOSI contributions for mid-month starters and leaver will be prorated based on the actual number of days worked by the employees during the respective month.

Payroll 40
article thumbnail

Incremental Refresh in Tableau Prep Builder and its Benefits:

Perficient Digital Transformation

In Tableau Prep, usually, there are two approaches to refresh a data flow namely full refresh and incremental refresh. Refreshing the data set means either the original data would append new rows or alter the data. Full refresh will replace the existing data with new data. However, Incremental Refresh uses only the additional records to update the existing input dataset which eventually reduces the flow runtime, improves database performance, and uses fewer system resources because incremental r

article thumbnail

Saudi Arabia Payroll Outsourcing Alert

Mercans

Saudi Arabia – Social Insurance Process Changes Announced. Effective from 1 February 2022, the General Organization for Social Insurance (GOSI) has announced the following amendments to the GOSI registration and contributions processes: Contributions for mid-month starters and leaver s – Based on the announced amendments, GOSI contributions for mid-month starters and leaver will be prorated based on the actual number of days worked by the employees during the respective month.

Payroll 40
article thumbnail

How Intent Data Helps Marketers Convert A-List Accounts

One of the biggest challenges for any B2B marketer is understanding your prospects’ next move — who is most likely to buy and when. Without these insights, marketing campaigns can feel more like guesswork, with high investment and little return. We’re here to tell you there’s a better way. By tracking buyers’ digital footprints and online activity, such as website visits, product reviews, and spikes in content consumption, you can engage prospects with a message that really resonates.