The Global Small Business Blog

AUGUST 15, 2023

©iStock/traviswolfe One of the most difficult parts of international expansion, is finding trusted talent in the new countries. Initially, Mexico City-based Grupo Shogua , which operates food and beverage, retail, and convenience stores in airports, considered hiring and training remotely to start expanding beyond Mexico City, but Nasser quickly realized it would be impossible to get new employees to understand their culture, mission, and vision without being there in person.

Retail 171

Retail 171

Sourcing Captain

AUGUST 15, 2023

When it comes to sourcing products from China, it’s important to understand the two types of China sourcing agents available in the market. These agents play a crucial role in helping businesses navigate the complexities of international trade and find reliable suppliers. Individual China Sourcing Agent VS China Sourcing Companies The first type of China sourcing agent is the individual sourcing agent.

Sourcing 130

Sourcing Supply Chain Management Manufacturing Collaborations 130

Groove Technology

AUGUST 15, 2023

IT staffing services have become increasingly popular in recent years as companies look for ways to stay competitive in the fast-paced digital age. These services provide organizations with access to skilled IT professionals who can help them meet their technology needs and drive growth. In this comprehensive guide, we will explore what IT staffing services are, the different types available, and the benefits they offer.

Service 100

Service Cybersecurity External Service Provider Right-Sizing 100

Sourcing Captain

AUGUST 15, 2023

When it comes to finding the best China sourcing agent, it’s crucial to establish a strong connection that ensures a seamless partnership. With the right sourcing agent by your side, you can unlock incredible opportunities and access high-quality products from China. To connect with the best China sourcing agent, consider the following steps: 1.

Sourcing 130

Sourcing Collaborations Manufacturing Research 130

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

Marketing

3Pillar Global

AUGUST 15, 2023

In today’s rapidly changing digital age, banks and financial institutions must remain up-to-date with the latest technologies. We now live in an age where customers expect that the digital products and services they use will be personalized, secure, and will deliver to their expectations. By meeting these demands, banks and financial services organizations will not only meet and exceed customer retention, but also help drive higher ROI to their bottom line.

Banking 98

Banking Efficiency Research Service 98

Transparent BPO Outsourcing

AUGUST 15, 2023

Transparent BPO Recognized on 2023 Inc. 5000 List of America’s Fastest-Growing Private Companies Rockville, MD, August 15, 2023 – Today, Inc. revealed that Transparent BPO is #3127 on its annual Inc. 5000 list, the most prestigious ranking of the fastest-growing private companies in America. The list represents a one-of-a-kind look at the most successful companies […] The post Transparent BPO’s Ninth Inclusion on Annual List of America’s Fastest-Growing Private Companies and Eighth C

BPO 98

BPO Nearshoring Customer Service Outsourcing 98

IBM Business Partners

AUGUST 15, 2023

Imagine embarking on a weight-loss journey without having a scale—it’s like sailing through uncharted waters without a compass. The scale serves as your trusted navigator, providing tangible metrics and keeping you on track. Similarly, comprehending the savings realized in a cloud-cost-optimization journey offers valuable insights into the impact of your efforts.

Accounting 66

Accounting Engineering Flexibility Efficiency 66

Worldwide Call Centers

AUGUST 15, 2023

Tunisian Call Centers have emerged as a prominent outsourcing destination over the past 10 years. Call centers in Tunisia have recently been attracting international businesses seeking cost-effective multilingual customer service solutions. This North African country boasts a strategic location, a skilled multilingual workforce, and a supportive business environment.

Outsourcing 52

Outsourcing Call Center Labor Costs Human Resources 52

IBM Business Partners

AUGUST 15, 2023

Tata Consultancy Services (TCS) is a global information technology services and consulting company with headquarters in Mumbai, India. TCS has deep expertise in digital and business solutions, engineering, and IT infrastructure services. Since its founding in 1968, TCS has been providing world-class services and consulting to clients, consistently delivering transformational results.

Collaborations 64

Collaborations Service Retail Engineering 64

Worldwide Call Centers

AUGUST 15, 2023

Over the past two decades, UK call centres have emerged as a solid strategic option for companies across Europe, Asia, and North America. In fact, call centres in England offer very high quality agents, multilingual capabilities, and the best option for supporting the local market. As businesses strive to remain competitive and provide exceptional customer experiences, call centre outsourcing to the United Kingdom has become a popular choice to streamline processes, reduce costs, and enhance ove

Outsourcing 52

Outsourcing Call Center Customer Support Reduced Costs 52

Advertiser: G-P

Grow your startup beyond borders and boundaries. Global expansion is the ultimate goal for many startup founders. However, to successfully enter new markets and grow internationally, you need a sound and scalable global recruitment strategy. In this eBook, you’ll discover how you can gain a competitive edge over your business rivals through the latest technology, harnessing global contractors, and using a global employment platform.

Global Hiring

RampRate

AUGUST 15, 2023

Join us on LinkedIn - Facebook - Twitter - Google Plus TonyG here. I know you thought you got rid of me out of the data center world or I left you for a sexier business, well you were both right. Back at you for something really unusual, a redefinition of Energy as Impact.

Efficiency 52

Efficiency 52

Worldwide Call Centers

AUGUST 15, 2023

In today’s competitive business landscape, companies are constantly seeking ways to optimize their operations, enhance customer experiences, and reduce costs. Therefore, call center outsourcing has become a popular strategy that has gained momentum over the past decade. In fact, Germany has emerged as a top destination because of robust infrastructure and excellent workforce.

Call Center 52

Call Center Reduced Costs Outsourcing Regulations 52

Intugo

AUGUST 15, 2023

The Power of Nearshore Mexico Call Center Outsourcing: Unveiling Unparalleled Benefits In today’s rapidly evolving business landscape, call center outsourcing has emerged as a strategic approach to enhance operational efficiency, improve customer satisfaction, and drive overall growth. Among the myriad options available, nearshore outsourcing to Mexico has gained significant traction due to its unique blend of advantages that cater to the diverse needs of businesses across various industri

Call Center 52

Call Center Outsourcing Nearshoring E-Commerce 52

Worldwide Call Centers

AUGUST 15, 2023

Call centers in Romania have emerged over the past 15 years as a leading outsourcing destination. In fact, our agencies have been attracting businesses from around the world seeking cost-effective services solutions without compromising on quality. Moreover, Romania’s strategic location, multilingual workforce, skilled professionals, and a favorable business environment have contributed to its rise as a preferred outsourcing location.

Call Center 52

Call Center Regulations Outsourcing Customer Support 52

Advertiser: ZoomInfo

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

Accounting

RampRate

AUGUST 15, 2023

Join us on LinkedIn - Facebook - Twitter - Google Plus TonyG here. I know you thought you got rid of me out of the data center world or I left you for a sexier business, well you were both right. Back at you for something really unusual, a redefinition of Energy as Impact.

52

52

Worldwide Call Centers

AUGUST 15, 2023

In today’s competitive business landscape, maintaining a strong customer support system is imperative for any successful business. Hiring call centers in Egypt is one of the most effective strategies for providing multilingual support while saving over 50% compared to Europe or North America. Among the rising destinations for such outsourcing, Egypt has emerged as a preferred choice for multilingual support due to its unique blend of advantages that cater to the diverse needs of global com

Call Center 52

Call Center Customer Support Outsourcing Government 52

Airswift

AUGUST 15, 2023

Discovering and retaining talent poses an increasingly difficult task in today's landscape. The duration and expenses associated with hiring have surged, while trust in the recruitment sector has waned.

Marketing 52

Marketing 52

Worldwide Call Centers

AUGUST 15, 2023

In today’s hyper-connected world, effective multilingual customer support plays a pivotal role in determining the success of any business. Many international companies are looking to provide customer support in Japanese as well as other Asian languages. However, providing seamless and efficient support in the native language can be challenging, especially for in-house operations.

Call Center 52

Call Center Customer Support Outsourcing Streamline Operations 52

Advertiser: G-P

The benefits of expanding internationally are endless, especially if you approach it the right way. However, there are pitfalls along the way that can slow down progress. Global expansion brings many opportunities for companies —business growth, brand-building in new markets, and access to diverse talent pools worldwide. However, international growth can come with challenges.

Payroll

Anexa

AUGUST 15, 2023

Winners to Be Celebrated During Event in Rome on 13 October MÉXICO CITY, MÉXICO – 14 August, 2023 – Anexa BPO was named the winner of gold and bronze Stevie® Awards in the Company of the year – Diversified Services – Large ( gold ); Company of the year – Business or Professional Services – Large ( bronze ); Communications Team of the Year ( bronze ); Customer Service Department of the year ( bronze ) categories in The 20 th Annual International Business Awards® today.

BPO 52

BPO Customer Service Sales Outsourcing 52

Perficient Digital Transformation

AUGUST 15, 2023

Meet Ntasha Sharma, Senior Business Consultant During her time at Perficient, Ntasha Sharma has grown her career and achieved many professional milestones. Perficient’s Growth for Everyone initiative encourages our 7,500 global colleagues to pursue their career goals and forge their own path. We believe it’s important to recognize and celebrate the unique accomplishments of our colleagues.

Out-Tasking 52

Out-Tasking Offshoring Nearshoring Management 52

Mercans

AUGUST 15, 2023

Effective from 28 July 2023, the Kenyan Government has lifted the suspension barring the implementation of the 2023 Finance Act. The Finance Act of 2023 proposed the below changes to take effect from the 1 st of July 2023: Exemption of travel allowance from Personal Income Tax Travel allowances paid to an employee performing official duties if the allowance is based on the standard mileage rate approved by the Automobile Association of Kenya.

Finance 40

Finance Payroll Government Service 40

Perficient Digital Transformation

AUGUST 15, 2023

As India gears up to celebrate its 76th Independence Day on August 15, 2023, our workplace in Bangalore, India was filled with excitement and pride. This year’s celebration holds special significance as it coincides with an engaging Townhall Meeting and a visit of MDs & CAMs from Hyderabad and Chennai. Colleagues came together in unity with tricolor dress codes, adorning our office with tricolor decorations and rangoli, symbolizing the rich cultural diversity that defines our nation.

Management 52

Management 52

Advertiser: ZoomInfo

Shifting to an account-based marketing (ABM) strategy can be both exciting and challenging. Well-implemented ABM motions build engagement with high-value accounts and drive impactful campaigns that resonate with your audience. But where do you begin, and how do you progress from crawling to running? Watch now as Demand Gen experts delve into the essentials of each stage of the ABM process.

Accounting

IBM Business Partners

AUGUST 15, 2023

Suzhou Universal Chain Technology Company (hereafter referred to as Suzhou Universal Chain) and IBM China recently announced the successful development of Suzhou Universal Chain’s enterprise application integration platform and business process automation management platform using IBM hybrid cloud and AI software. This was achieved after six months of dedicated efforts and laid the foundation for reshaping the company into a more digitally advanced and intelligent enterprise.

Software 56

Software Manufacturing Automation Engineering 56

Perficient Digital Transformation

AUGUST 15, 2023

This August 15th will mark the 77th anniversary of India’s independence, which is celebrated with pride across India and by Indian citizens all over the world. Every year on 15th August, the streets of India are adorned with the tricolors of the national flag as the country celebrates its day of independence. What is the significance behind celebrating August 15th?

52

52

IBM Business Partners

AUGUST 15, 2023

Artificial intelligence (AI) adoption is here. Organizations are no longer asking whether to add AI capabilities, but how they plan to use this quickly emerging technology. In fact, the use of artificial intelligence in business is developing beyond small, use-case specific applications into a paradigm that places AI at the strategic core of business operations.

Government 83

Government Out-Tasking Supply Chain Management Cybersecurity 83

IBM Business Partners

AUGUST 15, 2023

In our blog series, we’ve debunked the following observability myths so far: Part 1: You can skip monitoring and rely solely on logs Part 2: Observability is built exclusively for SREs Part 3: Observability is only relevant and beneficial for large-scale systems or complex architectures In this article, we will focus on the misconception that “observability is always expensive.” We’ll highlight the significance of cost-effective observability solutions.

Automation 53

Automation Sourcing Banking Flexibility 53

Advertiser: G-P

The fintech industry is growing exponentially — in the first quarter of 2022, the sector saw a 182 percent increase in tech job growth. However, experts are warning that local candidates to fill those roles may become scarce in certain areas. In fact, according to a report from Korn Ferry, by 2030, more than 85 million jobs could go unfilled across three major industries: telecommunications, manufacturing, and technology.

Global Hiring