Influx

OCTOBER 3, 2023

Meeting these expectations requires careful planning, efficient resource allocation, and the right workforce management (WFM) tools in your arsenal. One of their software products, Genesys Workforce Management , is designed to help 24/7 customer support teams manage their workforce more effectively. Learn more about Genesys.

Management 52

Management Customer Support Right-Sizing Analytics 52

Automation Anywhere

OCTOBER 26, 2020

This solution is designed to centralize workflow management across organizations. Its numerous opportunities for automation significantly enhance productivity, making end-users more efficient and effective in daily tasks.

Supply Chain Management 97

Supply Chain Management Facilities Management Robotics Process Automation Automation 97

Magellan Solutions

NOVEMBER 7, 2023

By delegating non-core business functions to third-party service providers, they can free up their internal resources to focus on revenue-generating activities. This can lead to increased efficiency, cost savings, and improved quality of work. They use tools and software specifically designed for a specific task.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Zinnov

OCTOBER 26, 2023

The way GCCs are structured and set up, helps companies minimize risks, bring in efficiencies, optimize operations, and ensure long-term sustainability. Cost Efficiencies Setting up a GCC can provide significant cost savings over dispersed models by eliminating redundancies in people, processes, and technologies.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Anexa

MAY 16, 2022

It raised many questions, like can productivity and efficiency be an integral part of the work-from-home model, and how can advanced technologies support seamless operations? And how can organizations advance their digital agendas and most importantly – learn to work within a constantly evolving environment?

E-Commerce 52

E-Commerce Human Resources BPO Research 52

Capgemini

FEBRUARY 7, 2024

It’s not enough for each of these functional areas to operate efficiently on its own terms: it’s the interplay between them that makes everything work. He employs innovation and strategic thinking to empower supply chain growth, utilizing Capgemini’s Digital Services for planning, order management, procurement, and automation.

Supply Chain Management 52

Supply Chain Management Management Co-Sourcing Order Management 52

Zinnov

AUGUST 30, 2022

However, to stand out and achieve the desired results, organizations must ensure that they have the right ingredients to establish an effective and efficient COE. Centers of Excellence are designed to improve the expertise throughout the organization, agnostic of geographical location or business unit. Design Phase.

Government 98

Government Flexibility Efficiency Human Resources 98

Premier BPO

OCTOBER 21, 2022

The emphasis should be on establishing the appropriate wage, then designing, testing, and learning from the process. Some best practices include: Consolidated/Shared Service Models/Organizational Structure. Finding the Sweet Spot: The Intersection of Peak Operational Efficiency & Highest Level CX. Onboarding.

Co-Sourcing 52

Co-Sourcing BPO Call Center Sourcing 52

Perficient Digital Transformation

APRIL 6, 2022

Can Oracle EPM be used to transform a large health organization to provide improved data agility and reporting and analytics, improved efficiency in financial planning? Wednesday, June 22nd | Session ID 6083 | Track: Strategic EPM | 11:15 – 12:15. Absolutely!

Supply Chain Management 69

Supply Chain Management Analytics Healthcare Research 69

Automation Anywhere

OCTOBER 8, 2020

Yesterday, we completed our first Innovation Day —an event for digital champions looking for innovative and efficient automation tactics to power and accelerate their digital transformation. And those silos can slow down business processes, affect collaboration between departments and offices, and lead to missteps and errors.

Automation 52

Automation Out-Tasking Collaborations Finance 52

AH Anderson Consulting

JUNE 30, 2016

For those who have not read my previous post, “Moving from Shared Services to Global Business Services,” let me provide a quick summary. Shared Services (SS) is an operating model that has been around for decades. It enables function-specific resources (i.e., HR, IT, Finance, etc.)

Global Business Services 52

Global Business Services Service Shared Services Government 52

Planergy Software

OCTOBER 13, 2023

Helping organizations spend smarter and more efficiently by automating purchasing and invoice processing. Top Slice GAG Top slicing is a practice where the Trust Central Management retains a portion of each school’s GAG funding for central services. What's Planergy? Modern Spend Management and Accounts Payable software.

Finance 52

Finance Government Flexibility Redistribution 52

Everest Group

OCTOBER 23, 2023

Global Business Services (GBS) organizations are at the forefront of driving transformation and efficiency across enterprises. However, they often fall short in one critical aspect: change management. Learn why GBS leaders must begin implementing change management strategies today, starting with a comprehensive 12-step program.

Global Business Services 64

Global Business Services Management Service Research 64

NoonDalton

NOVEMBER 27, 2023

Their rise to prominence in the business arena is a testament to their ability to streamline operations, offering much-needed support in administrative functions, customer service, and more. Pay for What You Need: VAs offer the flexibility to pay only for the hours or services required.

Administrative 52

Administrative Out-Tasking Outsourcing Flexibility 52

SIG Speaks

SEPTEMBER 17, 2021

A centralized shared services function, such as a TPRM team, can offer the following: Processes, tools and guidance to drive mandatory and recommended activities across each Business Unit. This is where an appropriately staffed shared services team can add a lot of value to the organization.

Risk Management 40

Risk Management Risk Management Management Shared Services 40

The Hackett Group

JULY 13, 2021

Citibank – Winner, Account-to-Report – Finance and Risk Shared Services Digital Transformation Journey. Price Manager improved efficiency of the pricing creation process by 80%, even as it sped up logging of price updates from a lag time of several days to instantaneous recognition.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

The Hackett Group

JULY 9, 2021

Modernizing architecture design and managing it effectively are absolutely critical to becoming an agile, responsive technology partner. Besides staff who can lead and sustain change, success going forward will also depend on having more information technology (IT) managers who can think strategically and design customer-centric solutions.

Information Technology 52

Information Technology Analytics Automation Design 52

Everest Group

OCTOBER 31, 2022

Why not extend the definition of best practices to encompass more than actual process ownership—we deliver business outcomes, and we also help other parts of the enterprise become more efficient by leveraging the delivery model. Why should you consider embracing a hybrid ownership GBS model? One of the most common is “too big, too fast.”

Offshoring 52

Offshoring Facilities Management Government Collaborations 52

Everest Group

JANUARY 5, 2023

Currently, change management is not part of the strategic GBS design. Organizations need a thorough method to test change management from project to project, and then alter or build on it to make the model more efficient. Where does change management show up the most?

Management 52

Management Right-Sizing Research Global Business Services 52

Magellan Solutions

MARCH 4, 2020

Some of the most common outsourced services are data processing, photo editing, e-commerce management , website design, and search engine marketing. While a shared-services center in Bangalore provides back-office services to Oracle subsidiaries. India is now facing serious competition in the outsourcing market.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Planergy Software

FEBRUARY 9, 2023

It’s efficient and cost-effective to have a predetermined budget for each employee that adheres to the company’s financial regulations – this ensures employee reimbursements are issued following company standards.

Finance 52

Finance Regulations Insurance Management 52