Everest Group

SEPTEMBER 27, 2023

With the potential to help organizations integrate their IT operations across various aspects such as applications, data, infrastructure, security, and networks, this acquisition is highly significant. Cisco will immediately gain approximately US$4 million in recurring revenue from subscription-based services.

Cybersecurity 69

Cybersecurity Analytics Right-Sizing Collaborations 69

Redial

JANUARY 6, 2023

Constant changes in consumption, implementation of technologies, and challenges from manufacturing to acquisition are just some of the variables that characterize it. Why can customer service make a difference? Among the most recognized of course, has been: Service telephone numbers. Messages via social networks.

Service 130

Service Manufacturing Customer Service Outsourcing 130

Zinnov

AUGUST 10, 2022

The global Automation space is abuzz with new rounds of funding being raised, strategic mergers and acquisitions, as well as an undercurrent of consolidation that is creating stronger players – welcome to the post-pandemic era of heightened focus and investments in Automation! Laiye is one such Automation player that is making waves.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Zinnov

AUGUST 10, 2022

The global Automation space is abuzz with new rounds of funding being raised, strategic mergers and acquisitions, as well as an undercurrent of consolidation that is creating stronger players – welcome to the post-pandemic era of heightened focus and investments in Automation! Laiye is one such Automation player that is making waves.

Automation 96

Automation Robotics Process Automation Marketing Retail 96

Everest Group

FEBRUARY 26, 2024

billion acquisition of Discover Financial Services would combine two of the largest credit card companies, creating the most dominant US credit card firm. This deal holds the potential to significantly impact the banking and financial services (BFS) IT services market and providers. Capital One’s planned US$35.3

Banking 59

Banking Risk Management Risk Management Marketing 59

IBM Services

FEBRUARY 2, 2024

Almost a year ago, IBM encountered a data validation issue during one of our time-sensitive mergers and acquisitions data flows. Instead of developing a custom solution solely for the immediate concern, IBM sought a widely applicable data validation solution capable of handling not only this scenario but also potential overlooked issues.

Sourcing 92

Sourcing Automation Software Efficiency 92

Raya Contact Center

MARCH 10, 2022

“Our acquisition of Gulf CX is a step towards leadership in the Gulf market…” As 2021 comes to a close, a year in which the business sector faced the global challenge of the continuing COVID pandemic, some companies achieved significant success despite the massive global crisis. million EGP against 10.3

Human Resources 98

Human Resources Outsourcing Marketing Outsourcing Professionals 98

31 West

MARCH 16, 2024

With a few clicks, consumers can conveniently purchase goods and services from the comfort of their homes. For entrepreneurs in the retail sector, it’s essential to employ tools and strategies that elevate their brand and attract their desired customer base. These agents talk to customers every day and learn about them.

Retail 130

Retail Right-Sizing Call Center Sales 130

Everest Group

JANUARY 22, 2024

Beyond consolidating the competitive networking market, Hewlett Packard Enterprise’s (HPE) planned acquisition of Juniper Networks can potentially unlock a distributed, hybrid, secure fabric to optimize today’s hybrid IT environment. Explore the projected benefits to both companies and market repercussions in this blog.

Automation 64

Automation Marketing Flexibility Sales 64

VXI

NOVEMBER 11, 2021

Mergers and acquisitions (M&A) have long been part of both the progress and survival of all multinational companies. For some entities, a merger or acquisition has taken a perennial backseat while they gave other significant and critical areas of their business a much-needed overhaul. Post-Pandemic Mergers and Acquisitions.

BPO 94

BPO Call Center Business Process Outsourcing Outsourcing 94

Raya Contact Center

DECEMBER 26, 2021

“Our acquisition of Gulf CX is a step towards leadership in the Gulf market…” As 2021 comes to a close, a year in which the business sector faced the global challenge of the continuing COVID pandemic, some companies achieved significant success despite the massive global crisis. million EGP against 10.3

Human Resources 97

Human Resources Outsourcing Marketing Outsourcing Professionals 97

IBM Services

APRIL 1, 2024

We’ll discuss select high-impact product use cases that demonstrate the potential of AI to revolutionize the way we develop, market and deliver products to customers. Addressing customer inquiries with an AI-driven chatbot ChatGPT distinguished itself as the first publicly accessible GenAI-powered virtual chatbot.

Analytics 82

Analytics Sales Out-Tasking Automation 82

VXI

SEPTEMBER 1, 2021

Which is better for growth: customer acquisition or customer retention ? Customer acquisition is the process of gaining new customers, while customer retention is the manner of keeping the customers your business has won over through customer loyalty. Second, obtain all necessary data.

Call Center 98

Call Center Customer Service Business Process Outsourcing Outsourcing 98

VXI

NOVEMBER 11, 2021

Mergers and acquisitions (M&A) have long been part of both the progress and survival of all multinational companies. For some entities, a merger or acquisition has taken a perennial backseat while they gave other significant and critical areas of their business a much-needed overhaul. Post-Pandemic Mergers and Acquisitions.

BPO 90

BPO Call Center Business Process Outsourcing Outsourcing 90

Everest Group

APRIL 6, 2023

The combination of Concentrix and Webhelp will create a global customer experience management (CXM) titan that can significantly shape the industry’s future. The recent announcement of Concentrix’s planned acquisition of Webhelp in a US$4.8 Let’s explore the benefits and other implications of this mega deal.

Management 52

Management Legal Services Human Resources Collaborations 52

IBM Services

APRIL 25, 2024

This reality means that every brand in every industry with every business model needs to optimize the commerce experience, and thus the customer experience , to drive conversion rates and revenues. Commerce is a complex journey in which the moment of truth—conversion—takes place. But the paradigm has shifted.

Retail 89

Retail Sales Sourcing Marketing 89

Zinnov

SEPTEMBER 20, 2022

Unity came into prominence once it identified a prime opportunity to target small customers with their proprietary design tools and game engine, which were used to create Unity’s first game. 2) Operate which offers customers the ability to monetize their creations. But how significant is the company in today’s Metaverse Race?

Engineering 115

Engineering Design Collaborations Software 115

Everest Group

JUNE 7, 2023

Readily available capital and low-interest rates made the past few years ideal for the insurance brokerage industry to consolidate in response to increased competition, changing customer expectations, and other challenges. Read on to learn more. Reach out to us directly for questions or to learn more.

Insurance 52

Insurance Shared Services Analytics Marketing 52

Perficient Digital Transformation

OCTOBER 15, 2021

We’re excited to announce that Perficient has extended our South American footprint and expanded our nearshore delivery capabilities with the acquisition of Overactive – a nearshore software development firm based in Montevideo, Uruguay, with additional locations in Colombia, Argentina, and Chile.

Nearshoring 90

Nearshoring Right-Sizing Offshoring Reduced Costs 90

Zinnov

FEBRUARY 28, 2022

IBM is continuing its string of acquisitions, with 20 completed over the past two years alone, to expand its capabilities and ecosystem for Hybrid Cloud and Artificial Intelligence (AI). This is a marked acceleration of activity compared to only 8 acquisitions between 2017 and 2019. What Neudesic’s Acquisition means for IBM.

Retail 98

Retail Healthcare Marketing Software 98

IBM Services

NOVEMBER 30, 2023

Talent acquisition refers to the ongoing strategy and process an organization and its HR department uses to source, attract, evaluate, hire and retain the highly-qualified new employees it needs to grow. A well-crafted talent acquisition strategy has become a critical component for organizations seeking to secure a competitive edge.

Jobbing 66

Jobbing Sourcing Analytics Management 66

Magellan Solutions

DECEMBER 13, 2023

We value our clients by offering customized solutions and constantly striving for improvement. Magellan steps in as an expert, providing services and creating a customized value proposition for each client. This approach guarantees constant, quantifiable outcomes in addition to service delivery.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Magellan Solutions

DECEMBER 13, 2023

We value our clients by offering customized solutions and constantly striving for improvement. Magellan steps in as an expert, providing services and creating a customized value proposition for each client. This approach guarantees constant, quantifiable outcomes in addition to service delivery.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Everest Group

APRIL 26, 2024

According to the Talent Readiness for Next-generation IT Services PEAK Matrix ® Assessment 2023, IT service providers reported the lack of project-ready resources as a critical barrier in building a future-ready workforce. By adopting a train-hire-deploy talent acquisition model, companies aim to build project-ready pipelines.

Jobbing 64

Jobbing Sourcing Design Service 64

Zinnov

DECEMBER 2, 2022

We have studied key strategic initiatives regarding acquisitions resulting in a product life-cycle extension that will empower the Metaverse creators and their contents. Creating content has never been easy; from reels, videos, statuses, and blog articles, even as you are reading this idea, over 500 hrs.

Collaborations 108

Collaborations Design Out-Tasking Marketing 108

Zinnov

MARCH 16, 2023

Mergers and Acquisitions in the Automation Platforms in 2022 saw a distinct pattern – companies were acquiring to either strengthen their capabilities or expand their reach in multiple verticals. After the pandemic gave rise to the growing global demand for Automation products and services, M&A saw increased activity.

Automation 52

Automation Banking Software Marketing 52

Intugo

FEBRUARY 19, 2024

In this context, Mexico’s proximity to the United States ensures cultural familiarity and English proficiency, facilitating the effective transcending of language barriers for enhanced customer interactions. Consequently, it enhances operational efficiency and customer satisfaction.

Call Center 59

Call Center Nearshoring Labor Costs Outsourcing 59

Zinnov

AUGUST 24, 2022

Kofax and acquisitions seem to go hand in hand, because it continues to invest in inorganic growth and has made its second acquisition of the year – the US-based Intelligent Document Processing (IDP) player, Ephesoft. It is one, amongst a handful of USD 500 Mn+ Automation powerhouses, with over 25,000 customers today.

Automation 59

Automation Robotics Process Automation Accounting Software 59

Everest Group

JANUARY 12, 2024

Service providers can help customers overcome obstacles by enhancing their capabilities with Salesforce Industry Clouds. Reach out to discuss cloud and the opportunities service providers can offer. While industry cloud offerings are rising in popularity, they also present enterprise challenges and complexities.

Service 69

Service Advisory Outsourcing Managed Services 69

inDinero

SEPTEMBER 26, 2023

And if you’re in need of Fractional CFO Services , you’ve come to the right place ! Introduction In the dynamic landscape of Software as a Service (SaaS), the role of a Chief Financial Officer (CFO) is pivotal. Risk Management : A SaaS CFO must be well-versed in risk management and compliance.

Finance 98

Finance Risk Management Risk Management Analytics 98

Everest Group

SEPTEMBER 13, 2022

Top Customer Experience Management (CXM) Services in EMEA The Customer Experience Management (CXM) market in Europe, the Middle East, and Africa (EMEA) grew at an unprecedented pace in 2021. LEARN MORE ABOUT Customer Experience Management (CXM) in EMEA – Service Provider Landscape with PEAK Matrix® Assessment 2022.

Management 64

Management Service Research Analytics 64

Influx

MARCH 14, 2023

Whether it’s expanding your products, entering new markets, or investing in customer support , you can use various strategies to take your business to the next level. For example, a company may outsource its customer support with Influx and gain access to 24/7 support, elite agents, and the latest technology needed for scaling your business.

Manufacturing 52

Manufacturing Retail Research Sales 52

Infosys Consulting

SEPTEMBER 27, 2023

In the landscape of personalized experiences, it’s vital to understand your customers and cater to their needs. This information, along with leveraging technology, can generate insights to enhance customer engagement, establish loyalty, and increase customer satisfaction. age, income, gender), transactional data (e.g.,

Service 52

Service Sales Banking Marketing 52

Zinnov

JULY 21, 2023

With enterprises prioritizing Data Engineering and Analytics, Cybersecurity, and IOT capabilities, Service Providers (SPs) have a significant opportunity to capitalize on this need. Manufacturing-led, Hi-tech-led, and Services-led verticals constitute the majority of the Digital Engineering spend. leading the charge. Tn by 2026.

Engineering 95

Engineering Manufacturing Cybersecurity Analytics 95

Raya Contact Center

SEPTEMBER 28, 2022

RAYA CX gained a higher position in the Aspirant category in Everest Group’s 2022 Customer Experience Management (CXM) PEAK Matrix® Assessment. Everest Group is a US-based leading global research firm that shares insights on BPO , IT, business processes , and engineering services. ” . . About RAYA CX.

Business Process Outsourcing 98

Business Process Outsourcing BPO Outsourcing Engineering 98

Perficient Digital Transformation

JANUARY 25, 2024

Products and services must be hyper-personalized, digital-first, and accessible in any place and at any time. Fortunately, advancements in tools like generative AI present new opportunities for these CMT companies to scale efficiently while improving customer experiences.

Supply Chain Management 59

Supply Chain Management Advisory Streamline Operations Reduced Costs 59

Magellan Solutions

MARCH 5, 2023

As a business expands, it often needs to broaden its product lines and services just to meet the increasing demands of its customers. By hiring third-party services in accomplishing administrative tasks, companies remain competitive. What Is a Service Level Agreement? Customers hate waiting.

Service 98

Service Administrative Outsourcing Right-Sizing 98