Automation Anywhere

JULY 5, 2021

According to Dimension Research, 72% of customer interactions in 2022 will be through emerging technologies such as Robotic Process Automation (RPA). In light of this forthcoming big change, here are four errors to avoid when automating customer service functions. Phone interactions will drop from 41% to 12%.

Customer Service 97

Customer Service Automation Service Out-Tasking 97

Automation Anywhere

OCTOBER 14, 2021

The pandemic has prompted changes in every industry, and financial services is no exception. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.

Service 98

Service Banking Robotics Process Automation Finance 98

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 52

Government Automation Robotics Process Automation Administrative 52

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, organizations are making digitization table stakes to close the gap in turn-around time, build process efficiency, increase customer satisfaction levels, and improve team collaborations, among other things. Robotic Process Automation Transforming Public Sector Services: What & How?

Government 52

Government Automation Robotics Process Automation Administrative 52

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Metasource

MARCH 16, 2022

That’s where Integration as a Service, also known as IaaS, comes in. What Is Integration as a Service? You’ve likely heard of Integration Platform as a Service (IPaaS) – a platform for developing and deploying integrations to connect cloud-based and on-premise systems. Well, Integration as a Service (IaaS) is similar.

Data Entry 52

Data Entry Service Robotics Process Automation Labor Costs 52

Automation Anywhere

AUGUST 19, 2022

The front office represents the customer-facing roles of a company — sales, customer service, field marketing, and advisory service experts. Those teams are responsible for increasing demand, increasing revenue, marketing , and after-sales services.

Automation 145

Automation Sales Robotics Process Automation Human Resources 145

Chazey Partners

DECEMBER 2, 2020

[Colombia – December 2020] – Chazey Partners, a leading management consulting firm specializing in Shared Services , Business Transformation and Robotic Process Automation (RPA) , congratulates its new-hire, Melissa Acosta, on her first six successful months with the company. Read the full story here.

Robotics Process Automation 52

Robotics Process Automation Facilities Management Global Management Consulting Advisory 52

Automation Anywhere

OCTOBER 29, 2021

Contact centers have become the first line of services and, sometimes, the only interaction a customer has with a business, elevating the centers’ role in retaining customers and growing revenue. Even before the pandemic, contact centers with legacy, disconnected systems and manual processing solutions were challenged to stay competitive.

Automation 128

Automation Robotics Process Automation Collaborations Customer Service 128

Zinnov

JANUARY 31, 2023

To optimize time and overcome this problem, Digitization helps transform existing processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things. The existing tools they used were time-consuming for the team and led to poor visibility and collaboration.

Government 52

Government Automation Robotics Process Automation Administrative 52

Chazey Partners

JANUARY 19, 2024

The core mission of the AAC is to deliver practical, relevant, and high return-on-investment automation solutions for our customers worldwide. The suite of capabilities extends from Robotic Process Automation, through Machine Learning, and onto Artificial Intelligence, including the very latest Generative AI solutions.

Automation 40

Automation Robotics Process Automation Global Management Consulting Collaborations 40

Magellan Solutions

JULY 21, 2023

Companies are becoming mindful of the potential of outsourcing services for small businesses in 2023. The market size for outsourcing services is witnessing significant growth. It will include insights on outsourcing services tailored to small businesses. It has become essential as the demands of the global market increase.

Outsourcing 94

Outsourcing Cybersecurity Robotics Process Automation Supply Chain Management 94

Automation Anywhere

JULY 21, 2021

Intelligent automation, combining Robotic Process Automation (RPA) and artificial intelligence (AI), offers a solution to that challenge. Intelligent automation software bots can operate as a fourth type of worker, operating in harmony with the other three, permanent, pooled, and interim staff.

Healthcare 138

Healthcare Software Robotics Process Automation Administrative 138

Hyland

MAY 3, 2022

Managed services for the win. What you need to know: Monique Williams , the South Africa regional sales manager for Hyland, talks managed services with IT Web. The 60-second download: Leaders looking to define managed services and determine if it’s right for their organization will find answers to many of their questions.

Robotics Process Automation 52

Robotics Process Automation Finance Collaborations Cybersecurity 52

Magellan Solutions

JUNE 21, 2023

This article will give valuable insights into AI-driven outsourcing and how this service can revolutionize your business processes. Stay updated on the latest advancements in AI, including natural language processing, machine learning, and robotic process automation.

Outsourcing 98

Outsourcing Robotics Process Automation Analytics Selective Outsourcing 98

Metasource

MARCH 20, 2024

Accounts payable automation is a method of digitizing the AP process, minimizing manual tasks, and, ultimately, streamlining invoice processing. This combination results in end-to-end invoice processing automation – from receipt to approval.

Accounting 52

Accounting Automation Robotics Process Automation Collaborations 52

Automation Anywhere

OCTOBER 22, 2021

The retail sector and professional and business services were the hardest hit. Robotic Process Automation (RPA) can help with burnout and lack of opportunity. A customer service representative must manually pull data from three different legacy applications to answer a client’s question. Labor Department.

Robotics Process Automation 131

Robotics Process Automation Out-Tasking Jobbing Automation 131

Automation Anywhere

DECEMBER 1, 2020

Security might not be the first thing that comes to mind when thinking about Robotic Process Automation (RPA). Today, as businesses move to the cloud, interest is growing in RPA-as-a-Service, which delivers RPA functionality in the cloud, fully hosted and managed by the RPA provider.

Service 96

Service Robotics Process Automation Regulations Automation 96

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Metasource

JUNE 28, 2022

According to The Pew Charitable Trusts and the Massachusetts eHealth Collaborative , most healthcare facilities have between 0.5 So, how can your healthcare facility get started in the process of achieving interoperability? Digitizing patient files via medical record scanning services is the first step to achieving interoperability.

Healthcare 52

Healthcare Efficiency Robotics Process Automation Data Entry 52

Automation Anywhere

JUNE 9, 2022

It includes numerous different types of technologies and tools, including artificial intelligence (AI), machine learning, event-driven software architecture, robotic process automation (RPA), integration platform as a service (iPaaS), low-code/no-code tools, and other kinds of decision, process, and task automation tools, according to Gartner.

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Magellan Solutions

JULY 10, 2023

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.

Automation 75

Automation Outsourcing Inventory Management Data Entry 75

Automation Anywhere

JANUARY 20, 2021

Risk assessment without automation Accurately determining risk can require extensive information sourcing, data aggregation, and data processing. That's where automation can help. Intelligent automation software bots can be used in a variety of ways to streamline insurance underwriting.

Insurance 98

Insurance Automation Robotics Process Automation Sourcing 98

IBM Services

APRIL 25, 2024

Benefits: Improved efficiency Reduced cost Enhanced transparency Customer relationship management (CRM) BPR is a pivotal strategy for organizations that want to overhaul their customer relationship management (CRM) processes. This might include streamlining payroll processes, digitizing HR operations or automating invoicing procedures.

Supply Chain Management 60

Supply Chain Management Finance Robotics Process Automation Human Resources 60

Future of Sourcing

JULY 28, 2023

Space and Defense Cheryl Willis – Applied Materials Tags: COVID-19 Vendor Management eProcurement Request for Proposal (RFP) Region: Global

Facilities Management 52

Facilities Management Robotics Process Automation Retail Strategic Sourcing 52

Automation Anywhere

JUNE 1, 2021

IT service desks are essential for an organization to help keep business moving along. Suddenly, IT technicians had to cope with remote workforces, many of whom were using cloud-based productivity and collaboration tools for the first time. Even so, IT faces challenges in supporting fellow workers.

Service 52

Service Robotics Process Automation Automation Labor Costs 52

IBM Services

APRIL 4, 2024

And while enterprise resource planning (ERP) integrates and manages all aspects of a business, BPM focuses on its individual functions—optimizing the organization’s existing, repeatable processes end-to-end. Document-centric BPM is for efficiently managing documents and content—such as contracts—within processes.

Management 58

Management Automation Out-Tasking Inventory Management 58

Automation Anywhere

APRIL 20, 2021

As a result, you’re missing opportunities to enter new markets, identify unique customer segments, and introduce more innovative products and services to the world. Thankfully, we have Robotic Process Automation (RPA) to act as the glue to connect all these systems together. Here’s how to judge if one will fit your needs.

Robotics Process Automation 97

Robotics Process Automation Automation Out-Tasking Flexibility 97

Neeyamo

JUNE 17, 2022

Business owners are considering collaborating with a payroll service provider due to rising human expenses, time-consuming processes, and technology. Another reason businesses utilize payroll service providers in the Philippines is the dearth of local expertise.

Payroll 52

Payroll Robotics Process Automation Outsourcing Offshoring 52

IBM Services

NOVEMBER 22, 2023

Advantages of ERP Improve customer service The business world is hyper-competitive and that’s no different when it comes to attracting and retaining customers. The customer service experience is a vital part to an organization and an ERP solution can help advance customer relationship management.

Out-Tasking 65

Out-Tasking Data Entry Robotics Process Automation Software 65

Hyland

JULY 22, 2022

That’s why we’re rethinking how we share knowledge and collaborate with our customers and partners. Here are some of the top opportunities you’ll have access to at your local Hyland Summit: Collaborate with Hyland experts, industry leaders and peers. Discover how modern content services maximise productivity, cost savings and ROI.

Robotics Process Automation 52

Robotics Process Automation Collaborations Automation Jobbing 52

Automation Anywhere

FEBRUARY 4, 2021

Intelligent automation is a subset of hyperautomation that combines specific elements such as Robotic Process Automation (RPA), artificial intelligence (AI), discovery, and analytics to streamline and accelerate processes. A tool can be added for discovering the best process candidates for automation.

Robotics Process Automation 97

Robotics Process Automation Sales Healthcare Automation 97

Automation Anywhere

FEBRUARY 24, 2021

What agents are facing Online businesses such as Amazon have redefined customer support standards, pushing the need to increase customer satisfaction and service quality for all other contact centers. Plus, customer information is often housed in many siloed databases—data that’s needed to ensure proper service.

Robotics Process Automation 96

Robotics Process Automation Automation Customer Support Efficiency 96

Magellan Solutions

JULY 10, 2023

Applications of AI-Driven Outsourcing AI-driven outsourcing involves utilizing AI technologies and solutions to automate and optimize various business processes by engaging external service providers. Intelligent automation encompasses different technologies suitable for outsourcing scenarios.

Automation 52

Automation Outsourcing Inventory Management Data Entry 52

Metasource

SEPTEMBER 28, 2023

When exploring the world of business process technology and outsourcing solutions, you will likely come across three terms: business process outsourcing (BPO), business process management (BPM), and business process management as a service (BPMaaS). What Are the Benefits of BPM as a Service?

BPO 52

BPO Business Process Outsourcing Robotics Process Automation Outsourcing 52

Planergy Software

SEPTEMBER 6, 2022

The original agile manifesto, as it relates to software, emphasized rapid decision-making, collaboration, and the importance of customer satisfaction. Collaboration is also important, with teams working together to produce the best product. The agile approach for businesses focuses on digital transformation and business agility.

Finance 52

Finance Robotics Process Automation Accounting Collaborations 52

Automation Anywhere

OCTOBER 19, 2020

Front and back office are terms used to refer to various business processes within a company where revenue-driving and customer-facing activities are considered front office, and all the backend processes used to deliver quality products or services are considered part of the back (and middle) office.

Robotics Process Automation 98

Robotics Process Automation Human Resources Finance Sales 98