Perficient Digital Transformation

JULY 19, 2023

One such industry that will be forced to utilize AI solutions to gain a competitive advantage is the regional insurance carrier industry. By harnessing the power of AI, regional insurance carriers can streamline their operations, enhance customer experience, and make more informed decisions.

Insurance 52

Insurance Automation Streamline Operations Reduced Costs 52

Everest Group

JULY 7, 2023

Embracing sustainability in the insurance industry is not just a choice, but a necessity for a resilient future. By integrating Environmental, Social, and Governance considerations into their practices, insurers can mitigate risks and foster long-term value for customers, shareholders, and the planet.

Insurance 52

Insurance Analytics Government Risk Management 52

Everest Group

MAY 24, 2023

As the insurance industry undergoes a paradigm shift post-pandemic, digital transformation can improve customer experience and engagement. Partnering with service providers will help insurers overcome barriers and improve efficiencies. Read on to learn more. Reach out directly to discuss or for more information.

Insurance 52

Insurance Risk Management Risk Management Analytics 52

Everest Group

MARCH 17, 2023

Managing General Agents (MGAs) and wholesalers are becoming increasingly relevant in the insurance ecosystem due to the unique advantages they have over brokers/agents. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing? Reach out to us to learn more.

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Everest Group

NOVEMBER 28, 2023

The Managing General Agent (MGA) sector is a bright spot in a turbulent insurance market. Technology investments and strategic partnerships will be key to redefining risk and driving innovation for these specialized insurance agents/brokers. The data provides a compelling sense that MGAs have a bright future ahead.

Insurance 59

Insurance Service Co-Sourcing Analytics 59

Everest Group

MAY 9, 2024

The revolutionary integration of digital CX solutions is significantly transforming customer experience service delivery. While benchmarks like Average Handling Time (AHT), First Call Resolution (FCR), and other Service Level Agreements (SLAs) have been integral, the current era demands a recalibration.

Service 59

Service Collaborations Outsourcing Services Contracting 59

3Pillar Global

OCTOBER 3, 2023

3Pillar’s Financial Services Industry Lead, Rob Murray , joins us on The Innovation Engine podcast to share some of the latest insights he’s gleaned from serving 3Pillar clients across the Financial Services space. Throughout the conversation, Rob sheds light on the pivotal role of innovation in shaping the future of banking.

Service 59

Service Banking Cybersecurity Insurance 59

Future of Digital Sourcing Outsourcing

AUGUST 30, 2019

Delivery of medical services is provided by the Canadian government, but execution remains in the hands of individual provinces. ” For VCH’s BISS (Business Initiatives and Support Services) group, the challenge to innovate came in how it would approach its outsourcing efforts. ” The team embraced several changes.

Collaborations 52

Collaborations Government Healthcare Research 52

HCL Technologies

APRIL 10, 2023

Sustainability services abhinay.khandelwal Mon, 04/10/2023 - 08:24 --> if same box required on top then add "top" class in the below code with speaker-talk-info class Siki Giunta Executive Vice President and Head of CloudSMART Offerings, Strategy and Industry Cloud Consulting, HCLTech --> And Add HTML After 'banner-info' div Close. --> 1.

Service 52

Service Finance Analytics Engineering 52

Avasant

FEBRUARY 1, 2021

Covid Accelerates Digital Disruption And Innovative Business Models In The Insurance Sector. C hanging risk landscape s and worsening loss ratios are shifting the role of insurance companies from risk mitigation to risk prevention. The report recognizes service providers in four categories: . Press Releases.

Insurance 52

Insurance Risk Management Risk Management Manufacturing 52

Perficient Digital Transformation

MARCH 11, 2024

The shift from a project to a product mindset is particularly relevant for health insurers and healthcare providers as they aim to enhance their agility, responsiveness, and consumer-centric focus. Agile provides a framework that allows health insurers and providers to adapt quickly to these changes.

Healthcare 52

Healthcare Insurance Collaborations Administrative 52

Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

Retail 52

Retail Insurance Finance Manufacturing 52

Paysquare

MARCH 3, 2024

Amidst these traditional ways of managing payroll, Employee Self-Service (ESS) portals have emerged to bring about a significant transformation in payroll management. ESS also enhances communication and collaboration within organizations by providing employees with real-time access to relevant information and resources.

Payroll 91

Payroll Management Service Administrative 91

Magellan Solutions

FEBRUARY 26, 2024

Artificial intelligence (AI) in call centers can enable customer service professionals to focus on essential tasks, as 78% of them stated. The collaboration between AI and call centers is reshaping the customer service paradigm. It improves customer service and satisfaction. How does AI impact customer service?

Call Center 52

Call Center Customer Service Service Analytics 52

Everest Group

SEPTEMBER 7, 2023

ACES Automotive Engineering Services: Navigating the Future of Automotive Landscape The automotive industry is at an inflection point, where global sustainability concerns, increasing consumer demands, and rapid technological advancements have coalesced to propel rapid growth.

Engineering 59

Engineering Service Insurance Software 59

Magellan Solutions

JUNE 18, 2021

Health insurance companies make up a massive segment of the U.S. The US currently houses more than 900 health insurance companies. However, the health insurance industry is dominated by: Anthem. However, the health insurance industry is dominated by: Anthem. Health Care Service Corporation (HCSC) . It is a $1.1

Call Center 52

Call Center Service Insurance Healthcare 52

Magellan Solutions

MARCH 26, 2024

Outsourcing Customer Service: The Smart Move for SMEs So you’re a business owner, always on the edge trying to keep up with the competition. Sure, you know it’s the happy customers that matter, but doesn’t customer service management look like a time-consuming skydive into a pool with no bottom?

Customer Service 52

Customer Service BPO Service Nearshoring 52

Capgemini

APRIL 11, 2024

Triple win: We take home three Google Cloud Partner of the Year Awards Herschel Parikh 9 Apr 2024 Facebook Twitter Linkedin Nearly a decade of collaboration with Google Cloud has unlocked incredible potential. We’ve also invested significantly in our generative AI capabilities to deliver new value to our financial service sector clients.

Insurance 52

Insurance Regulations Collaborations Retail 52

Perficient Digital Transformation

APRIL 4, 2023

Using Salesforce Health Cloud, we can help address these outcomes by delivering digital experiences at scale with 360-degree patient data, intelligent care collaboration, and personalized end-to-end experiences. It can be especially challenging if the process is manual and lacks the data needed for a streamlined health plan buying process.

Healthcare 98

Healthcare Insurance Collaborations Manufacturing 98

Perficient Digital Transformation

DECEMBER 13, 2023

Digital organizations in both healthcare and health insurance are focused on enhancing value for their patients and members. This is especially important in both the service industries of healthcare and health insurance where there is no tangible good. What does it mean to be truly product-driven? You launch and listen.

Healthcare 52

Healthcare Insurance Shared Services Collaborations 52

Neo Group

JUNE 30, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52

Neo Group

JUNE 29, 2022

Neo Group releases a report featuring assessment of ESG (Environmental, Social, and Governance) adoption across select IT & Business Service Providers in a first of its kind ESG Adoption Survey in collaboration with IAOP and GSA-UK. Hemant Puthli, Partner, Neo Group says, “The findings from our survey were quite interesting.

Co-Sourcing 52

Co-Sourcing Global Sourcing Advisory Service Sourcing 52

Magellan Solutions

DECEMBER 7, 2022

Telehealth Services is the process of giving care and medical services from a distance using technology for communication. The market for telehealth services was estimated to be worth USD 83.5 BENEFITS OF TELEHEALTH SERVICES. Even if you have good health insurance, it may cost a lot to go to the doctor or therapist.

Service 75

Service Healthcare Insurance Reduced Costs 75

Magellan Solutions

FEBRUARY 4, 2024

If so, it might be time to consider Pay for Performance Appointment Setting Services. Read on to learn more about these services. In a nutshell, Pay for Performance Appointment Setting Services means you only pay for qualified appointments that meet your predefined criteria. What is Pay for Performance Appointment Setting?

Service 52

Service BPO Call Center Sales 52

IBM Services

SEPTEMBER 11, 2023

This understanding forms the cornerstone of the IBM and AWS collaboration, creating an environment where data and AI are seamlessly integrated to yield remarkable results. This collaboration recognizes that data and AI are inseparable allies in driving digital transformation.

Engineering 111

Engineering Collaborations Insurance Software 111

Capgemini

NOVEMBER 14, 2022

The role of self-service BI for business agility Myles Suer 9 Nov 2022. Facebook Twitter Linkedin The move to self-service BI is driven by an organization’s need for agility in support of a hybrid workforce. Enter self-service BI. But how to get there, and become a self-service data master? Enabling self-service BI.

Service 52

Service Collaborations Analytics Research 52

Everest Group

JANUARY 12, 2024

Collaboration is key in this evolving arena. Project Genesis, a collaboration between the Bank for International Settlements (BIS) and the Hong Kong Monetary Authority (HKMA), developed a prototype platform to tokenize retail green bonds and track their environmental impact. These partnerships and developments signify a critical shift.

Banking 64

Banking Retail Insurance Collaborations 64

Everest Group

JUNE 16, 2023

US legislation defines supplier diversity as the practice of intentionally sourcing goods and services from businesses that are at least 51% owned and operated by individuals from traditionally underrepresented groups, such as women, people of color, veterans, LGBTQ+ individuals, and people with disabilities.

Outsourcing 52

Outsourcing Service Government Sourcing 52

IBM Services

MARCH 20, 2024

Organizations in the financial services, healthcare and other regulated sectors must place an even greater focus on managing risk—not only to meet compliance requirements, but also to maintain customer confidence and trust. This includes cyber incidents, technology failures, natural disasters and more. Similarly, in the U.S.

Cybersecurity 78

Cybersecurity Regulations Banking Risk Management 78

Neeyamo

MAY 26, 2022

How do you factor in local laws and regulations, from health insurance to payroll taxes? However, there is a much better solution now, thanks to the emergence of the Employer of Record (EOR) as a service. Recently, many businesses have opted to deploy EOR services as they are both efficient and cost-effective.

Payroll 110

Payroll Insurance Out-Tasking Collaborations 110

Perficient Digital Transformation

MARCH 19, 2024

That open dialog and collaborative approach can create powerful change advocates who rally the adoption of digital investments, such as smart automation , trusted data , and connected experiences. And, ultimately, innovate to add business value , meet consumers’ evolving expectations , and deliver equitable care and services.

Healthcare 52

Healthcare Insurance Cybersecurity Collaborations 52

Capgemini

NOVEMBER 30, 2022

FOCUS ON DATA ECOSYSTEMS IN THE ERA OF FINANCIAL SERVICES Ashvin Parmar 7 September 2022. When it comes to data, the financial services industry has some of the greatest opportunities but also faces tremendous risks and pressures. The banks and insurers don’t have a choice but to start to collaborate,” Parmar says. “So,

Service 52

Service Finance Risk Management Risk Management 52

Everest Group

OCTOBER 1, 2022

Low code/no code development holds promise for banking, financial services, and insurance (BFSI) firms to gain agility and cost-effectively build innovative technology solutions – without needing professional developers who are in short supply. Learn about the market potential and provider landscape in this blog.

Insurance 59

Insurance Banking Reduced Costs Collaborations 59

Hyland

OCTOBER 31, 2022

Claims has been a top concern for property and casualty insurers , especially with recent events such as the COVID-19 pandemic and the ongoing threat of natural disasters. Claims in sectors like auto insurance increased in severity in recent years. Insurers need to be able to take advantage of new and emerging data sources.

Efficiency 52

Efficiency Insurance Analytics Sourcing 52

Perficient Digital Transformation

MARCH 29, 2024

Better stakeholder engagement Agile promotes efficient collaboration among cross-functional , matrixed teams. Health providers and insurers can engage with stakeholders to gather feedback, ensure alignment with business objectives, and make informed decisions that more positively impact experiences and care.

Healthcare 52

Healthcare Management Insurance Efficiency 52

Magellan Solutions

SEPTEMBER 15, 2021

Ever heard of Account Receivable Services before? What is Account Receivable Services? Outsourcing accounts receivable services involves outsourcing duties like invoicing, generating statements, and reconciling customer accounts to a team outside of your company to complete. Why Outsource Account Receivable Services?

Accounting 52

Accounting Service Call Center Outsourcing 52