Magellan Solutions

MARCH 14, 2021

ECommerce Call Center Services: What Trend Should You Follow This 2021? Ecommerce call center services have become a necessity for business shifting to the online market. Although they still need a physical store for their products , businesses are thriving right now with ecommerce. The ecommerce is continuously growing.

Call Center 52

Call Center Service BPO Out-Tasking 52

Simplr

OCTOBER 19, 2021

Looking to take your chatbot to the next level? Or perhaps looking for data to support the debut of a bot on your website? Interested in stepping up your chatbot strategy? Customers surfing your website expect the option to transfer over to human assistance for more complicated issues, concerns, and queries.

Sourcing 96

Sourcing Sales Retail Customer Service 96

TMS

FEBRUARY 22, 2023

Choosing the right IT outsourcing services companies for your needs is challenging. We can help you turn your idea into reality, take over your existing project, or extend your current development team. They are always adapting, learning, and qualifying in new industry technologies.

IT Outsourcing 52

IT Outsourcing Outsourcing Service E-Commerce 52

Influx

FEBRUARY 16, 2023

Why you should invest in scaling your business When to scale your business The risks of scaling up a business Top scaling challenges and how to overcome them How to scale a business How long does business scaling take? How to scale customer support Is scaling your business the right move?

Right-Sizing 52

Right-Sizing Customer Support Out-Tasking Automation 52

Influx

JULY 7, 2022

Did you know that the average cart abandonment rate across all industries is 69.57% with mobile shoppers reaching up to 85%? No matter the industry you are in, abandoned carts are a problem for everyone who has an eCommerce site. There are different types of abandoned carts depending on where your customer left the process.

Right-Sizing 52

Right-Sizing Accounting Sales Automation 52

NoonDalton

SEPTEMBER 29, 2021

An outsourcing partner – in many cases – can make or break your business. Your business needs a customer support solution that helps you provide value, retain customers, and strengthen your brand. They are all vying for your attention around the clock. It seems to be an inescapable topic. It’s a win-win. .

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Pure Moderation

MAY 21, 2021

There are many factors to consider so let’s explore some of the many players in the field to give you a better idea of which provider can offer the ideal partnership for your business. We are living in unprecedented times and brands must rethink best practices and build new strategies to deliver the best service possible.

Customer Service 94

Customer Service Outsourcing Service Customer Support 94

Magellan Solutions

JUNE 10, 2021

Non-voice Outsourced Customer Support Services is reshaping the industry as we know it. That is not an understatement because it truly is making waves in the industry. To support our claim, we provided in this article the top in-demand services in the industry and the numbers that guarantees they are the future of outsourcing.

Customer Support 52

Customer Support Outsourcing Call Center Service 52

Magellan Solutions

OCTOBER 25, 2020

Trying to figure out if 3D modeling outsourcing will be beneficial to your business? This guide will help answer some of your questions. Use of 3D Modeling to Different Industries. 3D modeling outsourcing, on the other hand, is the process of hiring a third-party company to perform your 3D modeling needs.

Outsourcing 52

Outsourcing Manufacturing Design Healthcare 52

Magellan Solutions

APRIL 15, 2021

Before diving down with the actual benefits, you should set your expectations first. One thing to consider is the quality of your customer service representatives (CSR). It doesn’t matter if you have a lot of CSR in your arsenal. A lousy contact support team will pull your business down. First Impression Lasts.

Customer Service 52

Customer Service Outsourcing Service Call Center 52

Magellan Solutions

MAY 10, 2020

Having a live chat option on your website gives you a competitive advantage. If you haven’t implemented live chat on your website, you are missing out on many opportunities. . The idea of adding live chat to your customer service channel could be overwhelming. What are the Pros and Cons of Outsourcing Your Live Chat Support?

Outsourcing 52

Outsourcing Customer Support Customer Service Retail 52

Influx

DECEMBER 26, 2022

You train your team to provide excellent customer service. What worked as effective customer service for a physical store can be replicated as eCommerce customer service. In a digital age, customer service remains a prime differentiator in gaining customer trust and loyalty and building relationships with them.

Customer Service 98

Customer Service Service Retail Customer Support 98

Groove Technology

JANUARY 9, 2023

Introduction Retailers have long understood that ‘knowing the customer’ is not just crucial but also pivotal for maintaining loyalty and standing out in the cut-throat competition. In this article, we’ll see how Mulesoft integration knocks down data silos with real-world retailer successes. Scalability. Flexibility.

Retail 130

Retail Inventory Management Sourcing Sales 130

31 West

MARCH 31, 2024

When your business scales and your customer base grow, so does the number of customer queries, complaints, and feedback. The constant notifications of incoming messages from hundreds of customers can turn pretty overwhelming for your customer support department. Let’s take a look.

Customer Support 130

Customer Support Collaborations Analytics Automation 130

Designveloper

OCTOBER 23, 2021

It’s no secret that eCommerce has changed retail as we know it. What is a B2B eCommerce platform and how does it work? A B2B platform usually works by managing all aspects of your business within its system – from marketing and customer service to merchandise management and financials. BigCommerce.

Order Management 105

Order Management Retail Accounting Sales 105

Magellan Solutions

JULY 5, 2021

– Does the BPO firm consider your customers as their customers too? – Does the call center company have a pitched end-goal for your business after analyzing the data you provided? . – Does the call center company have a pitched end-goal for your business after analyzing the data you provided? Goal-Oriented.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Groove Technology

AUGUST 18, 2022

As a once-foreign idea, eCommerce mobile apps are now pervasive and so integrated into our lives that they rank second only to social media applications as our preferred rendezvous. We now order everything from your favorite prom dress to spiciest hot sauce through eCommerce, or should we say m-commerce smartphone apps.

E-Commerce 130

E-Commerce Research Marketing Software 130

Groove Technology

MARCH 22, 2023

It can also facilitate collaboration between teams, leading to increased revenue and growth opportunities. It uses a unified platform approach to simplify and streamline the process of building and managing modern integrations. Effective management can improve productivity and enhance customer experiences.

Management 130

Management Design Streamline Operations Flexibility 130

NoonDalton

OCTOBER 11, 2021

Machine learning, augmented reality, and the Internet of Things are increasingly being used by the industry to improve our shopping experience. Outsourcing in e-commerce allows business owners to tap into the expertise of other industries to improve the client’s overall online shopping experience. According to studies, more than 2.14

E-Commerce 98

E-Commerce Outsourcing Retail Customer Support 98

IBM Services

SEPTEMBER 13, 2023

Digital transformation drives many IT investments, with a focus on adapting to new work models and customer expectations, increasing capacity to respond to higher demand, managing growth with fewer resources, enhancing eCommerce capabilities, and supporting security and compliance requirements.

Retail 98

Retail Manufacturing Analytics Sales 98

Designveloper

DECEMBER 13, 2021

Since its foundation in 2013, Designveloper has worked with SMEs and large enterprises in a variety of industries such as financial services, healthcare, eCommerce, and consumer products. In 2011, PowerGate Software was founded in Ha Noi, Vietnam by a top-notch expert team from various backgrounds. Enlab Software.

E-Commerce 97

E-Commerce Healthcare Software Outsourcing 97

Perficient Digital Transformation

DECEMBER 19, 2022

These tests can be used to find performance bottlenecks, help right-size infrastructure, find the correct thresholds when setting up scaling mechanisms, and see how your application will react under an excessive load. Consider a retail eCommerce application gearing up for the holiday season as an example.

Retail 94

Retail Engineering Right-Sizing Flexibility 94

Magellan Solutions

JULY 12, 2021

Form your own Avengers in eCommerce. For businesses with seasonal cycles like ecommerce , support volume can vary widely throughout the year. Outsourced support teams allow for scaling the team size up and down as needed without over-hiring or having to let people go when the queues are quiet.

Outsourcing 52

Outsourcing E-Commerce Call Center Right-Sizing 52

Microsourcing

APRIL 9, 2024

Few sectors ride the economic roller-coaster quite like the retail industry. From the impact of inflation and cost-of-living pressures to the rise of eCommerce and increasing global competition, CFOs and their fellow executives find themselves navigating unique challenges and doing their utmost to balance expenditure with quality.

Retail 52

Retail MicroSourcing Outsourcing Offshoring 52

Planergy Software

OCTOBER 6, 2022

Download a free copy of "Preparing Your AP Department For The Future", to learn: How to transition from paper and excel to eInvoicing. How AP can improve relationships with your key suppliers. It builds upon automation to make processes easier and more effective. Cristian Maradiaga. King Ocean. Book a Live Demo.

Automation 52

Automation Finance Human Resources Reduced Costs 52

Magellan Solutions

JULY 27, 2021

Magellan Solutions help you achieve your business goals as a multilingual call center Philippines , whether you’re expanding into a target market with a foreign language or you need help interpreting a foreign language in your existing customer base. Industries that opt for a multilingual virtual call center.

BPO 52

BPO Call Center E-Commerce Outsourcing 52