Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. But BPO is one of the industries that suffered due to COVID-19. Some call centers need their agents to physically appear at work.

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Magellan Solutions

AUGUST 26, 2021

Data Governance is Critical for SMEs Wherein BPO Philippines Helps to Improve. Competitive organizations from industry players to startups and SMEs utilize BPO Philippines when it comes to data management services. . How SME Can Improve Their Data Governance Through Data Management Outsourcing.

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Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

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Magellan Solutions

APRIL 14, 2021

In getting a BPO partner, we all have one question. Call Center Service Pricing should mean more than money to your business. . We will discuss in this article how to assess if your every dollar is worth it with your chosen call center partner. . A Brief Look at Call Centers. Inbound Call Centers.

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Magellan Solutions

MARCH 27, 2022

With fewer opportunities for work abroad, the Philippine government has asked nursing students to consider taking up studies in related fields such as pharmacy and medical technology. Many are also encouraged to consider working for the country’s call centers that are in need of agents who have a medical background.

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Magellan Solutions

MARCH 1, 2021

Philippine companies for 2021 call center outsourcing market. The BPO industry in the country has expanded over the years. Even if the team is under the Philippine BPO company, you are the only one who manages them the way you want. OPEN ACCESS BPO. FUSION BPO SERVICES. EASTWEST BPO.

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Magellan Solutions

JUNE 1, 2021

Belonging under the best region in apac call center philippines. Call center outsourcing across Asia-Pacific (APAC) is thriving. This is mainly because business leaders prefer to relocate their menial tasks to BPOs throughout the region. What makes outsource call centers even more attractive in Asia?

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SourceFit

NOVEMBER 2, 2020

The Philippine call center sector of the business process outsourcing (BPO) industry saw a hiring spike during the lockdown in Luzon due to an increase in phone calls from customers stuck at home. Call center workers were in high demand compared to a general decrease in job postings in other industries.

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Magellan Solutions

MARCH 30, 2021

What Are The Best Call Center Outsourcing Companies in USA For Your Business? There are a lot of companies outside the country that offer call center services. However, it is hard to look for call center outsourcing companies in USA. It is because of the high labor fee in local call center agents.

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Redial

JUNE 7, 2023

In recent years, Baja California has emerged as a highly sought-after nearshore destination for businesses, particularly in the realm of call centers. Cost Efficiency: Compared to on-house operations, establishing a call center in Baja California offers cost advantages while maintaining a high level of service quality.

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Magellan Solutions

JULY 31, 2021

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. This is because more and more countries intend to leverage BPO to enhance their economy. from 2021 to 2028. Fast Facts.

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Magellan Solutions

JANUARY 17, 2024

The outsourcing industry is projected to expand at a compound annual growth rate (CAGR) of 6.69% to reach US$0.45 This shows the growing demand for business process outsourcing (BPO) services and their potential to completely transform the way businesses operate. trillion in 2024.

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Magellan Solutions

MARCH 29, 2020

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . Consistent Industry Growth. Costa Rica.

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Magellan Solutions

AUGUST 2, 2021

An introduction to value propositions by BPO companies in Metro Manila. Thus, the contact center industry in the Philippines helps clients to adapt to the changed situation. . Moreso, the industry prioritizes patient and business outcomes. . Highlighting the biggest call center company in the Philippines.

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Magellan Solutions

JULY 2, 2021

The industry had grown by 250% since 1995 , and was still growing. The call center industry was still on the rise. . By 2003 , call center outsourcing philippines and worldwide bpo companies consisted of 5,320 call centre operations. . 0 To The x000s Of Call Centers For Customers & Clients.

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Magellan Solutions

MAY 23, 2021

Benefits of call center outsourcing services. This is one of the many reasons why industries decide on offshoring their operations. Government support. The government has been an integral part of the BPO success in the country. It has backed the industry up for over 25 years already. . Less utility.

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Magellan Solutions

FEBRUARY 11, 2021

Call Center Business Philippines: Best Services. The call center business in the Philippines is perfect for any business. In fact, it is the BPO Capital of the World. This industry is so in-demand that many companies are outsourcing here every year. The Philippines Call Center: Service Offered.

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Magellan Solutions

NOVEMBER 6, 2021

Become the best by outsourcing your loan processing call center services. What can you outsource to a loan processing call center ? Government Loans. Mainly, government loans provide capital for those who might not be qualified for a loan from private lenders. What services a loan processing bpo offers.

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Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. The pandemic disrupts the BPO industry. The industry employs around 1.3m

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Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. The Philippines must concentrate on improving and strengthening its BPO sector. Source: IBPAP. Key points.

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Magellan Solutions

FEBRUARY 4, 2021

BPO Philippines is Resilient During the COVID-19 Pandemic. Outsourcing BPO Philippines Amidst the Pandemic. Yet the global BPO industry in Asia continues to thrive. BPO industry in the Philippines is the country’s biggest services export sector. What to Expect in the Philippines Call Center Scene.

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Magellan Solutions

FEBRUARY 11, 2021

A Stable Call Center in Philippines Is A Great Choice For Your Business. The call center industry in the Philippines is considered as mature, fragmented, and highly competitive. This in turn creates a dynamic but fierce competition among BPO companies in the country. . This is proven for any industry.

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Magellan Solutions

JULY 27, 2017

The call center industry finds itself in an exciting and challenging place this time of the year. But even if the call center industry of the Philippines is in a position of steady growth, challenges concerning customer satisfaction are still prevalent. Need for omnichannel communication.

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Magellan Solutions

AUGUST 12, 2022

Most people who have never been in a call center or has never worked in a call center would not know that there are many types of call centers. For starters, an inbound call center is where agents answer calls from customers and potential customers. Types of Call Center Services.

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Magellan Solutions

JULY 14, 2021

Why US Companies Prefer Inbound Call Center Philippines. There is no magic reason why US companies prefer inbound call center Philippines. Which has been proven useful when it comes to call center services inbound. . Filipino Inbound Call Center Agent Salary. Let’s expound further down below.

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Magellan Solutions

MARCH 1, 2018

He added that our adequate foreign exchange reserves, declining external debt ratio, and sustained flows of remittances and revenues from business process outsourcing (BPO) industry “give investors comfort about the Philippines’ resilience to future external shocks.”. Despite threats of AI, BPO jobs continue to be in demand.

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Magellan Solutions

JANUARY 28, 2021

Is Accent Important in Today’s Outbound BPO? . An outbound call center is essential for a company that is planning to expand its business. Here are some of the services offered in an outbound call center: Proactive customer service. Sales call to new (prospective) customers. Appointment booking. .

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Magellan Solutions

JUNE 3, 2021

BPO in the Philippines have been the go-to of Telemarketing Companies NZ for a lot of reasons. For example, NZ outsourced most of their BPO needs to the Philippines. BPO is one of the most popular services NZ looks for in the country, for obvious reasons. For one, the Philippines is the call center capital of the world.

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Magellan Solutions

JULY 22, 2021

But unlike other BPO functions, any outsourced medical-related tasks require special qualifications. Ergo, you need to look for an outsourcing company that offers agents with experience in the medical industry. For example, around 200,000 of Filipino registered nurses are currently working in non-hospital jobs like the BPO sector.

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Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. Firms also outsourced to offshore call centers. To sum up, imagine how much you can save by partnering with a BPO company? All things considered, call centers in the Philippines are the best options to continue your operations.

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Magellan Solutions

FEBRUARY 4, 2021

The Condition of Call Center in the Philippines During Pandemic. Firms also outsourced to offshore call centers. To sum up, imagine how much you can save by partnering with a BPO company? All things considered, call centers in the Philippines are the best options to continue your operations.

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Magellan Solutions

MARCH 5, 2023

Call centers crowd the metropolitan, creating jobs for millions of Filipinos. Filipinos have earned a spot for providing excellent BPO services. The BPO industry is a significant contributor to the economy with nearly $30 billion annual contribution, according to Nexford University. What Is a Shared Service Center?

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Magellan Solutions

MAY 21, 2019

For years now, the Philippines have been listed as one of the best countries to outsource BPO services from. It has maintained its crown as the number one country that offers great call center services for various businesses across the world. When did BPO start in the Philippines? The Next Big Thing In BPO Philippines.

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Magellan Solutions

JULY 30, 2021

Let’s take a quick look at how Magellan Solutions managed to be consistent at the top spot of BPO Philippines over the last 3 years. Magellan Solutions will celebrate its 18th year as one of the best in the BPO Philippines for small and medium enterprises (SMEs). We will also show you the top BPO Philippines from 2019 to 2021.

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Magellan Solutions

JANUARY 19, 2021

Accents are often overlooked by business owners when looking for a company to outsource their inbound call center service. So how important is the accent in an inbound call center? Accent of agents you outsource for inbound call centers falls under the second category. Solving capacity issues.

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Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it. Education Industry.

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Magellan Solutions

MAY 28, 2021

The outsourcing industry in the Philippines is the economic lifeline for the entire Southeast Asian countries. BPO companies in the Philippines employ more than 2 million people. As a result, this tiny island nation is posing as a strong competitor to established global BPO players such as India. Strong Government Regulations.

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