Magellan Solutions

AUGUST 1, 2022

Statistics on the Philippine BPO Industry for the year, 2022. There were undoubtedly many disruptions that caused havoc for businesses in 2020 and this also affected the Philippine BPO Industry. The Philippines must concentrate on improving and strengthening its BPO sector. BPO Industry in the Philippines Statistics 2021.

BPO 40

BPO Jobbing Outsourcing E-Commerce 40

Intugo

OCTOBER 12, 2023

Business process outsourcing in Mexico What is business process outsourcing in Mexico (BPO)? Business process outsourcing in Mexico (BPO) is a business practice in which an organization hires an external service to perform an essential business task. BPO has its roots in the manufacturing industry. How does BPO work?

Business Process Outsourcing 52

Business Process Outsourcing Outsourcing BPO Human Resources 52

Magellan Solutions

SEPTEMBER 29, 2021

Whether you hire in-house customer support for inbound or outbound contact center services or pay for outsourced IT call center services , you are paying each agent’s hourly rate, salary, training, and perks. . Outsourced call center services may be a fantastic addition to alternative customer service strategies.

Outsourcing 98

Outsourcing Call Center Customer Service Customer Support 98

NoonDalton

SEPTEMBER 19, 2022

A company that can swiftly put together an overseas staff while managing local labor laws and cultural differences is a useful tool. The single largest expense for most businesses is labor. We all know that shifting labor costs to cheaper markets can boost the bottom line.

Offshoring 94

Offshoring Call Center Outsourcing Labor Costs 94

NoonDalton

APRIL 5, 2023

In the Philippines, the first contact center for business process outsourcing (BPO) was constructed in 1992. The Philippine government formed a special economic zone to boost outsourcing after spotting a good possibility and encouraging more foreign businesses to build their customer care centers in the nation.

Outsourcing 52

Outsourcing Offshoring BPO Business Process Outsourcing 52

Magellan Solutions

MARCH 4, 2020

These are government policies, infrastructures, and a large population. Such factors have enabled India to provide quality solutions at a low cost. . India has reported a 70% loss of voice and call center business to competitors like the Philippines and European countries. One of them is the low labor cost.

Outsourcing 64

Outsourcing Call Center E-Commerce BPO 64

Magellan Solutions

MAY 28, 2019

Business process outsourcing, or simply called as BPO, is a term deemed outlandish, absurd, and even crazy a decade or two ago. Nobody back then will believe that BPOs can generally help businesses grow and become successful. Reduce labor costs. How to choose the right BPO company? Reduce risk.

Outsourcing 75

Outsourcing Call Center BPO Business Process Outsourcing 75

Magellan Solutions

JUNE 17, 2019

The country has a substantially lower cost of living compared to other countries. Beyond labor costs, the operational expenditures are undeniably cheaper such as office space, utilities, and equipment. These significantly affordable costs allow business owners and investors to save more and earn higher profits at the same time.

Outsourcing 70

Outsourcing BPO Cybersecurity Call Center 70

Magellan Solutions

OCTOBER 1, 2020

Dubbed as the new call center capital of the world , the Philippines has become a household name among countries like the US, UK, and Canada. Also, it’s known for its educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location.

Jobbing 52

Jobbing Outsourcing BPO Call Center 52

Magellan Solutions

JULY 3, 2021

There are certain myths and notions regarding the common reasons why industries should not choose Philippines call center outsourcing. The US only has 11 official holidays as compared to the 18 official non-working government and religious holidays in the Philippines. . To outsource, or not to outsource? What’s in it for you?

Customer Service 52

Customer Service Service Call Center BPO 52

Magellan Solutions

FEBRUARY 23, 2017

Filipinos have the ideal blend of qualities that customers, regardless of their country of origin, want in a call center agent: courteous, friendly and service-oriented. Highly educated Filipinos who make up most of the BPO workforce are college graduates who read, comprehend, write and speak English with high proficiency.

Outsourcing 53

Outsourcing BPO Call Center Business Process Outsourcing 53

Magellan Solutions

JULY 23, 2021

Also, the government has implemented attractive policies to attract IT entrepreneurs along with substantial investments in the STEM fields to create robust and qualified technical engineers. Affordable Labor Costs. Supportive Government. Cheap Labor Costs. Presence of Major Companies. Calm and Stability.

Outsourcing 40

Outsourcing Call Center Software Labor Costs 40

Magellan Solutions

DECEMBER 10, 2019

The call center provider you choose will be the one to get in touch with your clients for all their questions, concerns, and other inquiries about your products or services. Advantages of Customer Service Outsourcing. Since it is cloud-based, nothing will be lost. The one that they prefer the most is the Philippines.

Customer Service 98

Customer Service Outsourcing Service Call Center 98