Magellan Solutions

FEBRUARY 14, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 98

Call Center Healthcare Outsourcing Insurance 98

Go4Customer

MARCH 22, 2023

Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.

Call Center 85

Call Center BPO Service Outsourcing 85

Redial

APRIL 6, 2021

To ensure growth at a fraction of the cost, outsourcing your call center needs is an efficient method. Moving forward, outsourcing call center operations to a nearshore partner. Reaching your goals can be done by leveraging the outsourcing call center services provided by a BPO, Business Process Outsourcing partner.

Call Center 130

Call Center Outsourcing Right-Sizing BPO 130

Magellan Solutions

FEBRUARY 2, 2022

When businesses discuss outsourcing initiatives, it always comes down to markets specializing in BPO services like the Philippines. The Philippines has always been in a tight race with India as the best BPO services provider in the world. A Brief History of the Call Center Industry in the Philippines.

Call Center 75

Call Center BPO Government Outsourcing 75

Magellan Solutions

JANUARY 29, 2024

Magellan Solutions has found a special place in the ever-changing BPO (business process outsourcing) industry. Did you know that the Philippine BPO industry is projected to hit US$37.87 I will focus on the strategic decisions and leadership philosophy that have made Magellan a leader in the BPO industry.

BPO 98

BPO Call Center Business Process Outsourcing Outsourcing 98

Redial

MARCH 30, 2021

The Spanish speaking population in the United States and the importance of a bilingual Call Center. A bilingual Call Center closes the gap in creating excellent customer service and an experience that rapidly makes a loyal customer baseline from one of the fastest-growing demographics in the United States. Final thoughts.

Call Center 130

Call Center Nearshoring Administrative BPO 130

Go4Customer

SEPTEMBER 24, 2021

Business Process Outsourcing or call center outsourcing is the contracting of non-core or non-primary business activities to third-party providers. Today, there are myriad BPO outsourcing companies that provide services like accounting, Human Resources (HR), payroll, and customer/call center relations.

BPO 98

BPO Call Center Human Resources Business Process Outsourcing 98

Go4Customer

JUNE 26, 2023

Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.

Call Center 59

Call Center BPO Service Outsourcing 59

Customer Serv Outsource Smarter

FEBRUARY 14, 2024

Discover key insights on call center agent engagement in the booming BPO industry. Our global study offers valuable feedback for enhancing the agent experience.

Call Center 52

Call Center BPO 52

Go4Customer

JUNE 23, 2023

Got a question that needs to be answered concerning the ins and outs of the call center industry? We got you covered, with our extensive call center services.

Call Center 52

Call Center BPO Service Outsourcing 52

Magellan Solutions

APRIL 11, 2024

Partnering with a BPO service provider for your Shopify telephone support is brilliant. Access to Expertise and Best Practices Shopify telephone support agents stay up-to-date with the latest platform updates, features, and industry best practices. It leaves little time to focus on other essential aspects of your business.

BPO 95

BPO E-Commerce Service Order Management 95

Magellan Solutions

APRIL 3, 2024

Fortunately, BPO chat support is here to help! With BPO chat support, your customers can receive instant assistance through a user-friendly chat interface 24/7 at an affordable cost. Are you ready to unleash the full potential of BPO chat support and take your customer service game to a whole new level? What is BPO Chat Support?

BPO 96

BPO Service Customer Service Right-Sizing 96

Offshore India Data Entry

APRIL 24, 2024

The Business Process Outsourcing (BPO) industry has undergone significant transformations since its inception, revolutionizing the way businesses operate. From its early days to its current thriving state, BPO has evolved to meet the changing needs of companies worldwide. The global BPO market is projected to reach $435.8

BPO 52

BPO Data Entry Business Process Outsourcing Offshoring 52

Magellan Solutions

OCTOBER 26, 2023

Remember, there’s around 10-15% annual growth of BPO companies worldwide , which intensifies the competition for delivering top-notch service quality. We will share some essential questions to ask when outsourcing a call center. Contact Magellan Solutions today and get a free quote for your call center service needs.

Call Center 52

Call Center Outsourcing BPO Healthcare 52

Magellan Solutions

MARCH 14, 2023

A glimpse of the Call Center Industry The first call center started its operations in the Philippines in 1992. For years, the industry significantly contributed to the country’s Gross Domestic Product (GDP). No wonder the call center industry remains to be the ‘sunshine industry’ through the years.

Call Center 52

Call Center Customer Service Outsourcing BPO 52

Magellan Solutions

FEBRUARY 15, 2024

In recent years, the US healthcare industry has significantly increased its reliance on healthcare call center outsourcing companies to enhance patient care and operational efficiency. Healthcare organizations can hand off their growing call center needs and redirect resources toward core clinical care.

Call Center 52

Call Center Healthcare Outsourcing Insurance 52

Go4Customer

DECEMBER 5, 2022

Since the BPO industry's inception, it has never witnessed a downfall. Especially, India is the biggest aggregator of all kinds of BPO solutions encompassing call center outsourcing, chat support, and email support. Call centers in India have operated seamlessly since they came into the limelight.

BPO 71

BPO Call Center Outsourcing 71

Magellan Solutions

JULY 30, 2021

Handling The Largest Call Center In The Philippines By Shrinkage Management. One of the most important parts of call center-specific workforce management is monitoring and reducing shrinkage. . But what is a call center ph Shrinkage? Bob leads a team of 12 agents in a call center. .

Call Center 52

Call Center BPO Management Out-Tasking 52

Magellan Solutions

NOVEMBER 7, 2023

Let’s explore the signs of when do you need to outsource a call center. Outsourcing to a call center not only helps them with software development and customer service but it assists them in becoming flexible in their operations, especially during product launches and updates where they experience a peak in inbound calls.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

Magellan Solutions

OCTOBER 26, 2023

Nowadays, the connection between companies and their customers is often through a phone call. The call center serves as the guardian of this vital connection. Imagine an outstanding inbound call center that offers unmatched customer service. Join us as we explore why Magellan Solutions is the best call center.

Call Center 52

Call Center Customer Support Sales Customer Service 52

Magellan Solutions

FEBRUARY 5, 2021

BPO Philippines such as call center is a vibrant business sector. Philippine call center industry is the top contributor in the economy. This shows that the vibrant Philippines BPO industry is striving. This posed new challenges for the BPO industry. BPO Philippines at a Glance.

Call Center 52

Call Center BPO Cost Control Global Outsourcing 52

Offshore India Data Entry

JANUARY 22, 2024

Offshore Business process outsourcing (BPO) has become an increasingly popular way for companies to streamline operations and transform their business. By shifting tasks to specialized Offshore BPO service providers, you avoid the need to hire, train, and manage additional full-time staff.

Offshoring 94

Offshoring BPO Accounting Data Entry 94

Redial

APRIL 14, 2023

As a growing company, Redial is always looking for the best opportunities not only to provide top-quality BPO services but also impact the communities where we operate. Therefore, this opening will also allow us to make more calls in less time, leading to better customer engagement and higher revenue. Let’s talk.

BPO 130

BPO Service Business Process Outsourcing Offshoring 130

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. List of Companies that Outsource Call Centers.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Go4Customer

NOVEMBER 24, 2023

Go4Customer provides a complete range of corporate call center services that covers the whole spectrum of BPO industry. Call at +91-120-6619505.

Call Center 40

Call Center BPO Service 40

Magellan Solutions

AUGUST 5, 2021

We all want the top BPO Philippines software for the best CSR experience. Looking for the right call center ph softwares for your call center business? With hundreds of business process outsourcing companies Philippines tools available, finding the best ones for your call center can be confusing.

Call Center 40

Call Center BPO Software Business Process Outsourcing 40

Magellan Solutions

OCTOBER 26, 2023

It is said that the average call-abandonment rate for incoming inbound calls is 6.44%. The solution is simple: Opt to outsource inbound call center services. But what to look for when outsourcing call center services for your business? With this rate, customers, sales, and reputation can be lost.

Call Center 52

Call Center Outsourcing BPO Out-Tasking 52

Magellan Solutions

NOVEMBER 10, 2023

Discover the heart of the Philippines’ economic progress as we explore the IT-BPO industry in this article. The latest Philippine BPO statistics and insights show the industry’s resilience. We’ll explore the remarkable economic growth of the Philippine IT-BPO industry.

BPO 52

BPO Call Center Business Process Outsourcing Outsourcing 52

Go4Customer

NOVEMBER 16, 2022

The future of BPO services is bringing a lot of benefits for all companies. With the presence of robust and formidable technologies, call center services are becoming more powerful. The digital era is finally manifesting its full potential currently.

BPO 75

BPO Call Center Service 75

Magellan Solutions

MAY 3, 2018

The Philippines is undoubtedly among the highly-coveted regions across the globe as far as business process outsourcing (BPO) is concerned today. Despite the somehow ‘plateauing’ growth of the industry and the challenge of automation, the Philippine call center industry continues to thrive. Ideal Location.

Call Center 69

Call Center BPO Business Process Outsourcing Government 69

Magellan Solutions

FEBRUARY 4, 2021

Amidst the pandemic, call center companies in the Philippines are still thriving. The pandemic has revealed the strength of call center companies. But BPO is one of the industries that suffered due to COVID-19. Some call centers need their agents to physically appear at work.

Call Center 52

Call Center BPO Outsourcing Healthcare 52

Magellan Solutions

SEPTEMBER 6, 2015

The growth of business process outsourcing (BPO) in the Philippines has undoubtedly developed so fast. The Philippines continues to be the call center capital of the world and is still the choice destination for customer relations management. Almost all major global IT/BPO vendors have a presence in the Philippines.

Call Center 69

Call Center BPO Business Process Outsourcing Outsourcing 69

Magellan Solutions

OCTOBER 17, 2023

Inbound call center services can help your company achieve an average conversion rate of 10%. So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Read along to get the scoop as to why you should outsource inbound call center services!

Call Center 52

Call Center Outsourcing E-Commerce Service 52

Magellan Solutions

MARCH 29, 2020

The Philippines’ key competencies such as their educated workforce, efficient labor practices, industry expertise, low labor cost, and strategic location propelled the nation to become the top call center country in the world for voice-enabled services. . Consistent Industry Growth. Costa Rica.

Call Center 72

Call Center Offshoring Labor Costs BPO 72

Go4Customer

SEPTEMBER 24, 2021

In recent years, many companies have started contracting out their legal and knowledge-based functions to the call centers. As BPO units have mush.

Call Center 52

Call Center Business Process Outsourcing Offshoring BPO 52

Magellan Solutions

NOVEMBER 15, 2023

One viable solution to this is opting for a shared call center service. What is a Shared Call Center A shared call center is one of the most cost-effective call center options for small to medium-sized companies who cannot afford to establish their customer service department. Keep reading!

Call Center 52

Call Center Customer Service BPO Customer Support 52

Magellan Solutions

OCTOBER 18, 2022

How Can Telemarketing Call Center Shape Help MSMEs? Have you ever wondered what is the importance of a telemarketing call center in the Micro, Small, and Medium Enterprises (MSMEs)? . Call center telemarketing is a strategy used by firms to increase their bottom line. So, what is telemarketing?

Call Center 81

Call Center Sales Out-Tasking Right-Sizing 81