Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Join Magellan on a journey of expertise, innovation, and success in BPO partnerships, industry innovation, and sustained growth.

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Magellan Solutions

APRIL 15, 2021

The Importance of Customer Service Outsourcing for SMEs. There are a lot of advantages when going for customer service outsourcing. Several big corporations rely a lot on BPO companies. They made a great fortune out of the contact support service. For starters, not all customer support services are equal.

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Magellan Solutions

DECEMBER 13, 2023

Magellan Solutions is known as a leader in the business process outsourcing (BPO) industry for its innovative approach and forward-thinking mindset. Join Magellan on a journey of expertise, innovation, and success in BPO partnerships, industry innovation, and sustained growth.

BPO 52

BPO Business Process Outsourcing Sales Outsourcing 52

Magellan Solutions

JULY 4, 2021

Hiring Agents from Happy Customer Service Outsourcing Companies Will Bring Tremendous Advantage for Your Business. 56.14% of customers expect to talk to friendly customer service agents every time they call a business. Friendly Customer Service Reps = More Loyal Customers.

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Magellan Solutions

JULY 31, 2021

BPO Philippines remain the top destination to outsource for business worldwide. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. This is because more and more countries intend to leverage BPO to enhance their economy. from 2021 to 2028.

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BPO Marketing Call Center Business Process Outsourcing 52

Magellan Solutions

JANUARY 26, 2024

Their blueprint teaches invaluable lessons for achieving agility and excellence in the BPO industry. The Magellan Playbook: Key Approaches for Enduring Success Magellan Solutions has refined a blueprint for excellence centered around client relationships, adaptability, and talent development. Let’s dive in!

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Anexa

MARCH 7, 2023

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals.

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Magellan Solutions

MAY 5, 2021

How Telecom BPO Services Maximizes Productivity? The telecom BPO services provide a lot of advantages to various industries. It allows them to be more flexible with their business. With this in mind, how exactly telecom BPO services affect different business aspects? Customer Service.

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Magellan Solutions

APRIL 21, 2021

What is KPI in the BPO Philippines ? The BPO Philippines provides several metrics to determine the growth and development of a company. It is an efficient way to plan all your business strategies. Besides that, we will check how the BPO Philippines set KPIs for their business partners. . Call Answer Time.

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Transparent BPO Outsourcing

AUGUST 3, 2023

By Lafayette Moran | VP, Business Development August 2023 In a world where AI is disrupting the traditional customer service landscape, brands are leveraging it to reduce the need for live agent interaction. However, there are still many instances where customers require human assistance in resolving complex issues.

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Magellan Solutions

AUGUST 10, 2021

Let’s take a look at why BPO Philippines is your best bet if you want to attract at least 70% of your global consumers. Many corporations turn to BPO Philippines to maximize their potential in terms of profitability and productivity. Almost 90% of businesses in the US belong to the small and medium enterprises (SMEs) group. .

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Magellan Solutions

MAY 8, 2021

So in this article we will discuss the relevance of VA to businesses and when is the right time to get one for your company? What Does Personal Virtual Assistant Philippines BPO do? Virtual Assistance Agents assist business owners in handling day-to-day tasks for their company. 24/7 Service. Customized Services.

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Magellan Solutions

AUGUST 13, 2021

Many call center companies in BPO Philippines focus on improving the skills of their agents this 2021. There are several ways on how BPO Philippines improve the quality of their service of their business partners. Improvement of Agents’ Skills vs Integration of Artificial Intelligence of BPO Companies in the Philippines.

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BPO Call Center Outsourcing Customer Service 52

Influx

APRIL 18, 2024

54% of businesses rely on third-party vendors to augment their customer service. Customer support can be a lot to manage in-house. To help you narrow down your choices and prevent a bad outsourcing experience, we’ve created a list of the 5 best SaaS customer support companies.

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Magellan Solutions

JULY 7, 2021

Outsourcing to BPO Philippines and other nations reduce the chances for American citizens to get jobs? Location and economy directly affects BPO pricing. This inspires businesses to outsource core and non-core services to BPO Manila Philippines and other countries to support the slow and steady collapse of the economy.

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BPO Jobbing Call Center Business Process Outsourcing 52

Blue Ocean

APRIL 16, 2024

Blue Ocean, a world-leader in customer care solutions, was awarded a Silver Stevie® Award in the “Contact Center Outsourcing Provider of the Year” category at the 18th annual Stevie Awards for Sales & Customer Service. This is Blue Ocean’s fourth Stevie Award. Another judge wrote, “Wow!

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Magellan Solutions

JANUARY 22, 2024

Running a small-medium enterprise today means constantly looking for outsourced business solutions to improve the business and keep up with the competition. Outsourced IT services include managed IT, software development, cloud computing, data science, and web/mobile development.

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Transparent BPO Outsourcing

JULY 29, 2021

By Jason Sterns, Vice President of Business Development, Transparent BPO The customer care industry has lost sight of a ‘service-first view of digital transformation.’ The post Pursuing a ‘Service-First’ View of Digital Transformation appeared first on Transparent BPO.

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Magellan Solutions

JULY 22, 2021

Many start-up healthcare facilities want to outsource medical billing service in order to focus on their core function. So, hospital owners are naturally looking for a place where they can outsource billing services. . But unlike other BPO functions, any outsourced medical-related tasks require special qualifications.

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Magellan Solutions

MAY 27, 2021

The best call center providers focus on quality customer services over vanity numbers. Besides, the easiest way to differentiate your business from others in your industry is customer service and not rankings. The better service you can provide to customers, the more people will seek your offers.

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Redial

DECEMBER 15, 2022

Like hiring a nearshore call center to attend to all your customer service needs, debt collection, web development, among other areas. BPO got you covered, since it is a top priority to fulfill staffing requirements, including background checks and finding the right profiles. Handling projects in-house.

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Magellan Solutions

FEBRUARY 6, 2021

The Industry of BPO Philippines for SMEs. There are more than 800 BPO companies in the Philippines. With this in mind, the Philippines BPO is an integral part of the economy. They offer several programs that will help them in business expansion. Here are some of the accounts available: Inbound Call Center Service.

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Transparent BPO Outsourcing

MARCH 10, 2022

A Gap in Talent is Following Closely Behind By Jason Sterns, VP of Business Development The U.S. The post Labor Void Threatens Domestic Contact Centers appeared first on Transparent BPO. The post Labor Void Threatens Domestic Contact Centers appeared first on Transparent BPO. labor market is unrecognizable.

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Magellan Solutions

MAY 14, 2021

Consequently, BPO companies, specially in the Philippines , remain strong and continue to drive results despite the risk presented by Covid-19. It means that during a virus outbreak, customer service will suffer because of a reduced workforce. It saves customers the effort to reach a live agent or a BPO company.

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Call Center BPO Customer Service Sales 52

Magellan Solutions

JUNE 15, 2021

If our definition of value chain analysis is to help a company to discern areas of its business that are inefficient and implement strategies that will optimize its procedures, customer service fits the bill perfectly. It is also noteworthy to mention that customer service falls into any of the primary and secondary activities.

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Customer Support Outsourcing Service Sales 52

Premier BPO

MAY 12, 2022

Last week SOCAP hosted its much-anticipated CX Spring Symposium 2022 – Discovering New Pathways, sharing pandemic-transformation discoveries on the same topic, in which Premier BPO was a sponsor partner. Premier BPO Takeaways from SOCAP Spring Symposium. Premier BPO Expert Insight. The W.I.S.E.R Traditionalist. Cosmopolitan.

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Magellan Solutions

JUNE 17, 2021

Opportunities to Focus on Other Business Activities. By choosing to have a BPO company to take care of transcribing tasks, you can concentrate on other aspects of your business. The Best Place to Outsource Typing Services Brisbane ? SMEs benefit from our top-notch BPO services. We are Magellan Solutions. .

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Magellan Solutions

MARCH 13, 2024

Companies often take advantage of offshoring by moving tasks like software development, customer service, data entry, and back-office functions to countries like India, the Philippines, Eastern Europe, or Latin America. However, Amazon’s use of offshoring goes beyond just customer service.

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Magellan Solutions

JULY 21, 2021

Insurance products and services are ever-changing in this specific niche. Yet services of insurance BPO remain consistent. BPO claims can provide property insurance professionals to handle the following: Customer Support Services. Claims Processing Services. Policy Administration Services.

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NoonDalton

FEBRUARY 20, 2023

Focus your attention on business development: Expand your enterprise rather than merely paying for it. Increase business flexibility and risk-free expansion: With time zone differentials, you may now have your business managed for up to 24 hours. For those who are locals, sales teams are typically an outsourced service.

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Outsourcing Offshoring Manufacturing Sales 98

Magellan Solutions

NOVEMBER 12, 2021

These are the inbound contact center can do for your business: 1. Help customer from various customer service touchpoints. Depending on your requirements, you can get customer reps to handle more than just phone calls. Meaning they could interact with customers via email, live chat, social media, etc. .

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Magellan Solutions

FEBRUARY 4, 2021

As an illustration, the estimated cut on the budget when outsourcing your service is 20%-30%. To sum up, imagine how much you can save by partnering with a BPO company? By all means, outsourcing in there helps maintain the profit of your business. Because of this, many are offering services that will fit your company’s needs.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

FEBRUARY 4, 2021

As an illustration, the estimated cut on the budget when outsourcing your service is 20%-30%. To sum up, imagine how much you can save by partnering with a BPO company? By all means, outsourcing in there helps maintain the profit of your business. Because of this, many are offering services that will fit your company’s needs.

Call Center 52

Call Center BPO Sales Outsourcing 52

Magellan Solutions

OCTOBER 28, 2021

In addition to that, BPO companies that provide this type of services are well-equipped to handle any call volume, 24/7/365. . They will greet your caller/patient with a customized script and using your practice’s name. These outsourced staff are often well-trained to handle basic customer service and inquiries.

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Magellan Solutions

MARCH 20, 2020

An order taking call center is a service designed to handle calls and meet the communication needs of customers. Agents take orders, answer inquiries, and provide post-purchase customer service. The following are the functions covered by an order taking service: Taking order by phone. Customer service.

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Call Center BPO Outsourcing Customer Service 52

Magellan Solutions

DECEMBER 5, 2019

Companies that outsource to Philippines benefit from its wide range of call center and back office services. With over 800 BPO companies, around 1.5 Because of its best value services, it does not only cater to small businesses and startups but even to the key players in the industry. AXA Insurance. AccorHotels.

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Magellan Solutions

MAY 25, 2021

Is Medical Background Necessary in Dental Answering Service? Patients calling your dental clinic deserve the best customer service anytime. That is why dental answering service is critical for every organization. . Having your own live answering service is better than automated voice messages.

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