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5 Things To Consider Before Hiring A Call Center

Redial

Is your company growing and knows how important customer service is to success? Companies are constantly looking for ways to improve their customer support and facilitate their operations, and one popular solution is to hire a call center. Partnering with a call center with experience in your specific industry is essential.

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Bilingual Customer Support: Where Live Agents and AI Coincide

Blue Ocean

When one in five of your customers speak something other than English as their first language, providing bilingual customer support is critical. Providing bilingual French-English support has been a way of life in Canada since, well, forever. The impact of bilingual support on the customer experience cannot be understated.

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The Top 10 In-Demand Offshore Roles in Australia for 2023

AS White Global

According to the Australian Government’s recent Labour Market Insights, employment is projected to increase over five years to November 2026 across 19 broad industries and 8 broad occupational groups. Given the acute tech talent shortage, Australian companies can explore high-quality IT staff solutions from overseas. Legal Services.

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5 Key Factors to Consider During eLearning Development Process

Groove Technology

Globalization is one of the essential factors in creating online training solutions. In this post, we will look at five key factors that determine the success of an eLearning development process. In this post, we will look at five key factors that determine the success of an eLearning development process. What is eLearning?

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9 Crucial Customer Service Objectives Businesses Should Know

Pure Moderation

Support teams receive hundreds of calls daily, ensuring all customer service interactions go as smoothly as possible. Companies get only a few chances to prove themselves to customers. Your support team, be it a salesperson or an entire call centre, are always on the frontlines. What Does Customer Service Hope To Achieve?

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70 Customer Care RFP Questions (An Updated List + RFP Template)

Blue Ocean

(This is updated version of our most popular blogs: 52 RFP Questions (2013), 51 RFP Questions (2016), 60 RFP Questions (2020)) Every few years we update our recommended list of contact center RFP Questions. Company Overview The first pages of your RFP will always be the “get to know you” section. For remote training?

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Payroll + Tax in the Philippines: An Overview for Global Employers

Velocity Global

Employees’ Compensation Program The Employee Compensation Program (EC) provides employees with financial support for work-related illnesses or injuries. Employers must also account for other allowances, like 105 days of paid maternity leave, five days of paid service incentive leave, and the cost of living allowance (COLA).

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