IBM Services

MARCH 25, 2024

With content demands expected to grow in the next few years, organizations need to create more content at a faster pace to meet customer expectations and business needs. Knowing how to manifest these improvements is not always clear: Enter generative AI and the content supply chain. Can they trust the AI will operate in a secure way?

Out-Tasking 106

Out-Tasking Management Efficiency Marketing 106

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business.

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Groove Technology

OCTOBER 14, 2021

Nowadays, more and more companies choose outsourcing software development for their business needs. A number of the extra benefits of outsourced projects are that it allows specializing in the core business, resolving capacity issues, and improving the service quality. What is Software Outsourcing? Benefits of outsourcing.

Software 246

Software Outsourcing Management Out-Tasking 246

IBM Services

APRIL 10, 2024

Three in four executives reported disparate systems in their organizations and that a lack of skills, resources and common operational practices challenge business objectives. But it’s clear that CIOs who prioritize modernization capture greater returns from business transformation. How efficient is your release process?

Software 98

Software Efficiency Flexibility Reduced Costs 98

IBM Services

FEBRUARY 23, 2024

Conversational artificial intelligence (AI) leads the charge in breaking down barriers between businesses and their audiences. Beyond the simplistic chat bubble of conversational AI lies a complex blend of technologies, with natural language processing (NLP) taking center stage. billion by 2030.

Healthcare 106

Healthcare Customer Service Analytics E-Commerce 106

IBM Services

FEBRUARY 16, 2024

So what are the key differences in customer service vs. customer experience? And why do both matter for your business? Customer experience , or CX, is a holistic accounting of customers’ perceptions resulting from all their interactions with a business or brand, whether online or in-store.

Customer Service 98

Customer Service Service Customer Support Sales 98

IBM Services

OCTOBER 17, 2023

In a research brief defining “5 trends for 2023,” the IBM Institute for Business Value reports, “In 2023, rapid response is the new baseline. ” 1 Business and data analysts are intimately familiar with the growing business need for precise, real-time intelligence. .”

E-Commerce 84

E-Commerce Automation Streamline Operations Analytics 84

IBM Services

SEPTEMBER 6, 2023

Every one of these assets plays a vital role in business operations—and any of them could contain vulnerabilities that threat actors can use to sow chaos. Organizations rely on the vulnerability management process to head off these cyberthreats before they strike. Coding errors—e.g.,

Management 109

Management Cybersecurity Automation Engineering 109

Redial

NOVEMBER 18, 2022

As one of our main objectives is to enhance our client’s CX, we investigated 5 interesting customer trends that will be game changers for every business. If you’ve ever tried to call a company during business hours only to be on hold for 30 minutes before giving up, then you know how frustrating this can be.

Customer Service 130

Customer Service Service Call Center Retail 130

3Pillar Global

APRIL 26, 2024

I’ve launched new pharmacy businesses, built patient check-in flows, and planned how to revamp payer ASO offerings. They know what needs to change to make life better for patients and drive the business forward. They know what needs to change to make life better for patients and drive the business forward. So what gives?

Healthcare 52

Healthcare Robotics Process Automation Pharmaceuticals Engineering 52

IBM Services

MARCH 4, 2024

We have all been witnessing the transformative power of generative artificial intelligence (AI), with the promise to reshape all aspects of human society and commerce while companies simultaneously grapple with acute business imperatives. We refer to this transformation as becoming an AI+ enterprise. times higher ROI. times higher ROI.

Government 107

Government Co-Sourcing Engineering Risk Management 107

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

IBM Business Partners

JUNE 29, 2023

Similarly, in the business world, when decision-making happens in silos and planning processes are disconnected, it’s like having a group of individuals playing their own instruments without any coordination. Making up the IBP framework are six key pillars: 1. Making up the IBP framework are six key pillars: 1.

Supply Chain Management 83

Supply Chain Management Analytics Collaborations Human Resources 83

Magellan Solutions

AUGUST 23, 2023

Companies can recognize the immense opportunities AI provides for enhancing their marketing endeavors. Data has become a gold mine, and AI is the key to realizing its full potential. AI also automates repetitive tasks. The close connection between AI and marketing drives the success of businesses.

Marketing 98

Marketing Out-Tasking Analytics Automation 98

IBM Services

JANUARY 25, 2024

” However, sometimes AI requires clear guardrails before one can agree with “good.” Business leaders are eager to redesign their business strategies to better serve customers, patients, employees, partners or citizens more efficiently and improve the overall experience.

Human Resources 105

Human Resources Government Jobbing Research 105

IBM Services

DECEMBER 13, 2023

By assessing and proactively managing risks inherent in the supply chain , organizations can shield themselves from disruptions and strengthen the resilience of their operations. It can nurture collaborative partnerships with suppliers and integrate ethical and environmental (green purchasing) considerations into the sourcing strategy.

Administrative 73

Administrative Sourcing Collaborations Strategic Sourcing 73

SEBPO

DECEMBER 21, 2023

BLOG Four Hot Tips for Automation in 2024 December 21, 2023 As we wrap up an exciting year, the SEBPO Team is taking a moment to reflect on the valuable insights gained from participating in an impressive array of conferences, summits, and industry events in 2023. in the early 2000s, businesses were being introduced to social media.

Automation 52

Automation Out-Tasking Sales Regulations 52

Everest Group

AUGUST 25, 2023

Global Capability Centers (GCCs) can use storytelling to transcend geographic and cultural barriers to effectively communicate their vision and value to diverse audiences. Discover the benefits, key factors for effective storytelling, and pitfalls to avoid in this blog.

Collaborations 52

Collaborations Out-Tasking Offshoring Management 52

Groove Technology

AUGUST 31, 2021

We act as an intermediary in the recruitment and selection of developers according to business requirements. Full control over the project development processes. A dedicated development team is a viable approach to developing software that is useful nowadays. The reason why we need a dedicated development team.

Software 246

Software Outsourcing Right-Sizing Engineering 246

IBM Services

FEBRUARY 7, 2024

Businesses, governments and individuals now see sustainability as a global imperative. And businesses across various sectors are setting rigorous sustainability goals, investing in renewable energy sources and developing innovative solutions to reduce their carbon footprint. trillion to the global economy by 2050.

Government 99

Government Software Regulations Sourcing 99

Zinnov

JANUARY 31, 2023

The public sector has traditionally relied on paper-based processes that are time-consuming and prone to human error. To optimize time and overcome this problem, Digitization helps optimize these processes by building process efficiency, increasing customer satisfaction levels, and improving team collaborations, among other things.

Government 98

Government Automation Robotics Process Automation Administrative 98

Amzur

JANUARY 25, 2024

While AI conjures images of sophisticated algorithms and Big Tech budgets, the truth is that small and mid-sized businesses stand to gain the most from targeted AI adoption. According to Multiverse’s report , 73% of businesses are likely to invest in their existing employee upskilling and reskilling to stay competitive.

Inventory Management 71

Inventory Management Out-Tasking Right-Sizing Automation 71

IBM Services

FEBRUARY 15, 2024

Customers and partners that interact with your business, as well as the employees who engage them, all expect a modern, digital experience. Ensuring maximum user adoption and proficiency is key. Here are six ways you can elevate your Salesforce experience for customers, partners and employees.

Out-Tasking 75

Out-Tasking Sales Administrative Research 75

Zinnov

MARCH 3, 2024

As the Intelligent Automation (IA) sector experiences rapid growth, the Private Equity (PE) landscape is ripe for investment, offering a unique blend of technological innovation and market potential. This innovative methodology incorporates Advanced Intelligence through Computer Vision, Natural Language Processing (NLP), and Generative AI.

Automation 98

Automation Healthcare Robotics Process Automation Retail 98

31 West

JUNE 30, 2022

It includes processing and approving expenses as well as reimbursable expenses submitted by employees. A well-functioning expense management program is of utmost importance to initiate the reimbursement process. They also invest in employee expense management tools to efficiently manage the process.

Management 130

Management Finance Customer Support Software 130

IBM Services

SEPTEMBER 6, 2023

From customized content creation to task automation and data analysis, AI has seemingly endless applications when it comes to marketing, but also some potential risks. Here are some key definitions, benefits, use cases and finally a step-by-step guide for integrating AI into your next marketing campaign. What is AI marketing?

Marketing 86

Marketing E-Commerce Out-Tasking Automation 86

IBM Services

JANUARY 8, 2024

Organizations implementing successful business transformations are more likely to grow their existing businesses, eliminate silos, create revenue growth and business models and reinvent how they handle their operations. There are several reasons why digital transformation and business strategy are so closely tied together: 1.

E-Commerce 67

E-Commerce Efficiency Customer Service Analytics 67

IBM Services

MARCH 29, 2024

Generating repeat business is critical: McKinsey’s report on customer acquisition states (link resides outside of ibm.com) that companies need to acquire three new customers to make up the business value of losing one existing customer. Organizations that succeed at customer retention will benefit by encouraging customer loyalty.

Customer Service 65

Customer Service Customer Support Marketing Service 65

Hyland

OCTOBER 11, 2022

In this piece: What is intelligent document processing? Why is document processing important? The benefits of intelligent document processing. How does intelligent document processing work? Use cases for intelligent document processing. What is intelligent document processing (IDP).

Robotics Process Automation 98

Robotics Process Automation Automation Insurance Out-Tasking 98

IBM Services

DECEMBER 15, 2023

More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs. More than ever, organizations must stay on top of changes in the customer service experience to improve customer satisfaction and meet increased customer needs.

Customer Service 75

Customer Service Service Call Center Customer Support 75

Obobo

MARCH 23, 2023

Cost reduction during procurement processes can be accomplished through various strategies that range from the short-term to medium and long-term goals. In this blog post, we are going to examine 11 effective cost reduction strategies in procurement. However, managing procurement can be costly, and costs can add up quickly.

Reduced Costs 52

Reduced Costs Inventory Management Automation Sourcing 52

IBM Services

OCTOBER 16, 2023

This creates self-contained code that can be run on any infrastructure, such as desktop, on-premises IT or cloud-native. Linux namespaces and cgroups, Windows silos and job objects) to isolate processes and control the amount of CPU, memory and disk that those processes can access.

Automation 79

Automation Software Sourcing Efficiency 79

Influx

JULY 21, 2022

When answering the important questions…‘what does it mean to scale a business,’ and ‘how to scale teams,’ one of the things that many businesses forget about is maintaining a high level of customer support that remains as good as it was in the beginning stages. What does it mean to scale your business? Let’s chat about it!

Customer Support 98

Customer Support Right-Sizing Out-Tasking Customer Service 98

Zinnov

MAY 30, 2023

GANs are Machine Learning (ML) frameworks that can be of two types : generative and discriminative networks. For example, a discriminative network can predict if an email is spam or not. Google plans to upgrade Bard in the coming months to improve its capabilities. There are two types of widely used Generative AI models: 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

IBM Services

OCTOBER 24, 2023

As enterprises invest their time and money into digitally transforming their business operations, and move more of their workloads to cloud platforms, their overall systems organically become largely hybrid by design. There are several factors contributing to this increase in business impact from outages.

Engineering 75

Engineering Out-Tasking Automation Administrative 75

Hyland

NOVEMBER 1, 2022

Here are five interesting pieces from around the world, distilled and delivered for your busy schedule. This is against the unprecedented need for resilient systems and technology that can adapt in response to unexpected stress. Because RPA automates high-volume tasks, it can begin saving you time and labor hours right away.

Robotics Process Automation 81

Robotics Process Automation Healthcare Automation Out-Tasking 81

Amzur

DECEMBER 14, 2022

During a business disruption or an economic downturn, there are always discussions about how to survive the crisis. While some see a potential opportunity for growth, many businesses think IT innovation during a crisis is more like splurging on something you don’t need at that particular moment. .

Automation 98

Automation Analytics Sales Collaborations 98