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Customer service vs customer experience: Key differentiators

IBM Services

In many organizations, but not all, customer service is treated as part of the customer experience. Both are interested in driving customer satisfaction, but they focus on different parts of the customer journey to achieve it. So what are the key differences in customer service vs. customer experience?

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Salesforce CPQ and its Key Features

Perficient Digital Transformation

In the previous part of this article, we’ve seen What Salesforce CPQ is, understood what actual configure, price, and quote are, how to sign in for CPQ enabled org, and many more. In this blog post, we will learn more about CPQ and look at its key features. You can go with this link if you have not read it yet.

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Create a lasting customer retention strategy

IBM Services

Customer retention must be a top priority for leaders of any company wanting to remain competitive. An effective customer retention strategy should support the company to maintain a healthy stable of loyal customers and bring in new customers.

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Software Outsourcing Unlocking the Potential of Custom Software Development

Groove Technology

One effective strategy that has gained considerable momentum is software outsourcing. With a rapidly growing demand for custom software development, outsourcing has proven to be a game-changer for companies looking to expand their technical capabilities, reduce costs, and accelerate time-to-market.

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The Most Common eCommerce Risks and How to Avoid Them

Groove Technology

While selling online is frequently the primary business strategy, it is also proving to be a viable alternative for firms experiencing a drop in brick-and-mortar sales. When a visitor visits an eCommerce website and signs up, you must ensure that this is a legitimate buyer. All of these touchpoints need to be unified.

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Beyond basics: Six tips for an exceptional customer service strategy

IBM Services

Enhancing the customer experience through customer service is among the most important disciplines for any organization for one simple reason: without customers, organizations would fail overnight. Why customer service is growing in importance Customer service is more important than ever.

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How to Find Employees for a Successful LMS

Groove Technology

Work may involve course design, ensuring each course fits the LMS and integrating similar approaches for a holistic learning experience. A sophisticated interface designer is needed if a blended learning model is adopted. Define the function of LMS in your business strategy. Course authoring specialist. Graphic designer.