Perficient Digital Transformation

MAY 3, 2023

Salesforce is a leading customer relationship management (CRM) platform that has revolutionized how businesses manage their sales, marketing, and customer support functions. In this blog, we will take a closer look at Salesforce OmniStudio. This blog will also walk you through registering for an Omnistudio org.

Automation 69

Automation Out-Tasking Flexibility Sourcing 69

Balbelforce

AUGUST 2, 2023

This blog was originally published by our friends at Ultimate over on the Ultimate blog. By partnering with our friends at Ultimate, we’re able to provide automation solutions to our enterprise customers that extend across all voice and text-based channels. Omnichannel is getting more and more important.

Automation 52

Automation Customer Service Customer Support Design 52

Automation Anywhere

AUGUST 3, 2021

Robotic Process Automation (RPA) is not a question of taking a manual process and automating it, step by step—although that is what many businesses do. In Automation Anywhere’s experience, 65% of automation efforts are spent trying to understand the process before deploying RPA. Businesses themselves say they want this.

Automation 109

Automation Robotics Process Automation Efficiency Collaborations 109

31 West

APRIL 16, 2024

Research shows customer support is poor in many universities and colleges. Many institutions focus on bureaucracy in customer service. Higher education institutions can improve services by understanding who their customer is. The institution can improve the customer support team by offering the right pay.

Customer Service 130

Customer Service Service Call Center Customer Support 130

Zinnov

MAY 30, 2023

All businesses, including Automation platform companies, are exploring the possible applications and implications of integrating Automation technologies such as Robotics Process Automation (RPA), Intelligent Document Processing (IDP) , Intelligent Virtual Agents (IVA) , Low Code/No Code (LC/NC), with Generative AI. Healthcare 1.

Automation 98

Automation Robotics Process Automation Manufacturing Healthcare 98

Everest Group

FEBRUARY 27, 2024

These tools enhance productivity, reduce response times, and enable agents to focus on more complex and value-added tasks.

Management 64

Management Out-Tasking Efficiency Outsourcing 64

Mattsen Kumar

MAY 7, 2024

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. According to Statista Survey 2021 Reports, 16.7

Robotics Process Automation 52

Robotics Process Automation Contact Center Outsourcing Outsourcing Customer Service 52

Obobo

FEBRUARY 8, 2023

What is AP invoice automation? For businesses who process a lot of invoices, it can be a challenge to manage AP invoice automation efficiently. Invoice automation is the process of streamlining and simplifying the way invoices are created, processed, approved and paid. What is AP invoice automation?

Automation 40

Automation Data Entry Accounting Right-Sizing 40

Redial

OCTOBER 18, 2023

Businesses across all industries face new challenges that can significantly impact customer experience (CX). While a great CX strategy can build customer loyalty and drive growth, a poor one can quickly send customers running. No one likes being stuck in an endless loop of automated menus or waiting on hold for extended periods.

Call Center 130

Call Center Outsourcing Engineering Customer Support 130

Everest Group

AUGUST 29, 2022

Learn how to build a holistic framework of best practices for technology, the business, and agents to shape contact center security in this blog. Securing the landmine of customer data – from credit card numbers to health records – that reside in contact centers is a top concern for all businesses, particularly outsourced customer support.

Cybersecurity 52

Cybersecurity Software Inventory Management Regulations 52

Everest Group

MARCH 17, 2023

With five key transformation levers described in this blog, MGAs can overcome challenges and unlock a wave of unprecedented sustainable growth. Technology and business process services (BPS) providers can help MGSs reduce costs and increase their digitization and automation intensity. Read on to learn more.

Insurance 52

Insurance Robotics Process Automation Risk Management Risk Management 52

Frevvo

FEBRUARY 8, 2022

The good news is that you can optimize significant chunks of workflows in every department, from sales to support, marketing, and IT. Digital process automation is the next evolution of “business process management,” where the aim is to automate as much of the process as possible, not just optimize the workflows. Cost Savings.

Automation 52

Automation Robotics Process Automation Out-Tasking Data Entry 52

IBM Services

APRIL 25, 2024

The ability to understand the underlying context of a question (considering variables such as tone, sentiment, and context) empowers AI to provide responses that align with the user’s specific needs, and with automation can execute tasks, such as opening a ticket to order a replacement part.

Inventory Management 79

Inventory Management Automation Engineering Efficiency 79

31 West

JUNE 30, 2022

These tools help register, process, and initiate payment in an automated mood. Finance and HR managers should use an automated and integrated process to avoid these issues. Managers can shorten the onboarding time by automating the expense management process. It will directly hit their morale and productivity.

Management 130

Management Finance Customer Support Software 130

IBM Services

APRIL 1, 2024

It can also provide new product packages or contract terms that align with a customer’s past usage needs, identifying new revenue opportunities and improving customer satisfaction. Businesses that use IBM watsonx Assistant can expect to see a 30% reduction in customer support costs and a 20% increase in customer satisfaction.

Analytics 88

Analytics Sales Out-Tasking Automation 88

Mattsen Kumar

OCTOBER 12, 2023

The expansion of organizations brings forth new challenges that require the expertise of a skilled customer service team to provide optimal solutions. Third-party vendors and service providers can manage client requests, policies, and brand voices for quality customer satisfaction. According to Statista Survey 2021 Reports, 16.7

Customer Service 84

Customer Service Outsourcing Robotics Process Automation Service 84

SEBPO

MARCH 25, 2024

BLOG Four Tips to Nurture Outsourcing Partnerships March 25, 2024 Outsourcing partnerships amplify your company’s ability to achieve its goals faster by enhancing your teams’ skills and bandwidth. This improves your customer experiences, quality, processes, productivity, and delivery. The SEBPO team only needs to be trained once.

Outsourcing 52

Outsourcing Out-Tasking Business Process Outsourcing Automation 52

IBM Services

OCTOBER 17, 2023

They are being increasingly challenged to improve efficiency and cost savings, embrace automation, and engage in data-driven decision making that helps their organization stand out from the competition. They go beyond insights, providing key triggers to drive intelligent automation.

E-Commerce 87

E-Commerce Automation Streamline Operations Analytics 87

IBM Business Partners

AUGUST 2, 2023

This type of customer care was a process that could certainly be automated. Lack of automation also raised the issue that digital customer care was bound within specified hours. Since student workers also had to account for their time in class, it was difficult to have consistent availability for IT support.

Customer Support 74

Customer Support Automation Call Center Jobbing 74

Perficient Digital Transformation

JANUARY 17, 2024

The technology can leverage natural language processing algorithms to comprehend a product’s features, benefits, and specifications, and craft concise yet comprehensive narratives that effectively communicate its value proposition to customers.

Automation 52

Automation Efficiency Engineering Customer Support 52

IBM Services

DECEMBER 13, 2023

Resolving issues for customers on their preferred channel can increase customer satisfaction, customer retention and brand loyalty. They also demonstrate they understand the importance of customer engagement and will do what it takes to meet customer expectations.

Customer Service 86

Customer Service Service Call Center Customer Support 86

IBM Services

DECEMBER 15, 2023

Seven new customer service trends that organizations must prioritize Great customer service requires organizations to meet customer needs and expectations wherever they occur. The increasing importance of omnichannel support Customer engagement continues to occur across multiple channels.

Customer Service 79

Customer Service Service Call Center Customer Support 79

SEBPO

JANUARY 31, 2024

BLOG Cracking the Code: How Outsourcing Transforms Data Solutions January 31, 2024 Data is the key to unlocking valuable insights, driving innovation, correcting costly errors, and making informed decisions that shape the future of your business. Δ Want more insights? Check out the rest of our articles here!

Outsourcing 98

Outsourcing Out-Tasking Efficiency Flexibility 98

Offshore India Data Entry

FEBRUARY 19, 2024

By understanding the distinctions between BPO vs BPM, you’ll be able to determine the outsourcing strategy that will best support your organization’s objectives. The Difference Between BPO and BPM BPO primarily deals with outsourcing specific tasks, such as customer support, data entry, or IT services, to external providers.

BPO 111

BPO Outsourcing Business Process Outsourcing External Service Provider 111

Perficient Digital Transformation

NOVEMBER 7, 2023

One of its most powerful features is the Scanner, which automates the process of testing for vulnerabilities in web applications. This blog will discuss the overview of Scanner in Burp Suite to test web applications. Burp Suite is an all-in-one platform commonly used to test web applications. Why use Burp Suite Scanner?

Automation 52

Automation Design Customer Support Flexibility 52

SEBPO

FEBRUARY 21, 2024

BLOG 3 Proven Strategies for Unlocking Client Success Through Outsourcing February 21, 2024 When it comes to business partnerships, every interaction holds the potential to drive business growth and foster long-lasting relationships. Team members visiting a long-standing client, including Carmyelena Rodriguez and Joe Boakye.

Outsourcing 52

Outsourcing Collaborations Administrative Automation 52

IBM Services

FEBRUARY 13, 2024

Automate tedious, repetitive tasks. Design content, ad campaigns and innovative products that build better customer experiences. In addition, Well-developed prompts and inputs direct generative models to output creative content for emails, blogs, social media posts and websites. Best practices are evolving rapidly.

Out-Tasking 129

Out-Tasking Design Automation Sales 129

IBM Services

FEBRUARY 16, 2024

Alternatively, customer service refers to the actions that an organization takes to ensure that customers are satisfied with their products post-purchase. Customer service, which can also be called customer support or customer care , is much more customer-facing than many parts of customer experience.

Customer Service 103

Customer Service Service Customer Support Sales 103

IBM Services

FEBRUARY 23, 2024

The emergence of NLG has dramatically improved the quality of automated customer service tools, making interactions more pleasant for users, and reducing reliance on human agents for routine inquiries. Conversational AI represents more than an advancement in automated messaging or voice-activated applications.

Healthcare 110

Healthcare Customer Service Analytics E-Commerce 110

Perficient Digital Transformation

MARCH 21, 2024

When it comes to offering advanced capabilities and customization options beyond what is available with Standard Bots, Enhanced Bots come into the picture. In this blog, we are going to learn about the process of converting or upgrading Standard Einstein Bots into Enhanced Bots within the Salesforce ecosystem. What is Enhanced Bot?

Flexibility 59

Flexibility Out-Tasking Customer Support Sales 59

Groove Technology

NOVEMBER 24, 2023

The Impact of Artificial Intelligence and Automation The Role of AI in IT Outsourcing Artificial intelligence (AI) has been making waves in the technology industry, and its impact on IT outsourcing is undeniable. This includes everything from software development and testing to customer support and data analysis.

IT Outsourcing 130

IT Outsourcing Outsourcing Robotics Process Automation Nearshoring 130

Perficient Digital Transformation

JULY 26, 2023

In this blog post, we will explore the profound impact of AI tools on this domain and delve into the opportunities and challenges they bring. Natural language processing capabilities enable more fluid and human-like interactions, empowering designers to create engaging chatbots, virtual assistants, and customer support systems.

Design 52

Design Automation Engineering Customer Support 52

31 West

MARCH 6, 2023

The product leverages AI and automation to offer predictive ITSM. Customer Support Jira offers self-service and agent-assisted support. If you are looking for self-help options, you can find them under the Support section on Jira’s homepage. BMC Helix ITSM provides base and premier-level support.

Customer Service 130

Customer Service Sales Out-Tasking Customer Support 130

31 West

FEBRUARY 10, 2023

Are customer retention and increasing sales your business objective? If yes, you need to focus on the quality of customer support you deliver. Under request management, you can manage your service desk, customize request forms, unify requests, set SLAs, build a self-service portal, and dive into customer reports.

Sales 130

Sales Customer Support Customer Service Service 130

Automation Anywhere

JUNE 9, 2022

Gartner defines hyperautomation as “a business-driven, disciplined approach that organizations use to rapidly identify, vet, and automate as many business and IT processes as possible.” RPA key to hyperautomation Robotic Process Automation (RPA) is hyperautomation’s foundational technology. The hyperautomation market will reach $596.6

Retail 75

Retail Robotics Process Automation Inventory Management Out-Tasking 75

Perficient Digital Transformation

JUNE 6, 2023

Purpose : Depending on your purpose (blog, e-commerce site, or corporate website) pick the top one that aligns with your goals. End-to-End Support : Consider the level of support offered by the CMS platform. Is there a community of users that can offer help and support when you need it?

E-Commerce 59

E-Commerce Management Flexibility Right-Sizing 59

IBM Services

MAY 17, 2023

However, managing ticket reassignments and ticket reopens is a time-consuming and complex process that requires a deep understanding of IT operations and customer support best practices. To stay ahead of potential service disruptions, processes must be optimized before they can be automated.

Management 80

Management Service Automation Out-Tasking 80