Everest Group

MAY 16, 2024

The Big Four accounting firms have been steadily expanding their service horizons, casting a wider net in the managed services market in pursuit of growth and diversification. Both large and small providers need to strategically adapt in the FAO market due to increased competition from the Big Four.

Service 64

Service Advisory Finance Accounting 64

Everest Group

NOVEMBER 17, 2023

Network voice managed services can make up a sizable portion of an enterprise’s IT infrastructure outsourcing expenditure – consisting of up to 10% of the overall network managed services spend and as high as 5% of the overall IT infrastructure outsourcing spend. While traditional network RUs like switches, routers, etc.,

Outsourcing 59

Outsourcing Managed Services Management Service 59

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 52

Right-Sizing Flexibility Managed Services Research 52

Everest Group

NOVEMBER 27, 2023

For assistance with benchmarking the ServiceNow implementation and managed services effort and price, contact us at benchmarking@everestgrp.com. Shared instance here refers to the managed services provider’s (MSP’s) domain-separated ServiceNow offering. Continue reading to learn more.

Right-Sizing 52

Right-Sizing Flexibility Managed Services Research 52

Everest Group

JANUARY 22, 2024

Telecom service providers: If HPE continues to focus on its enterprise strategy, existing telecom customers of Juniper might lose out on possible innovations and receive less attention. Despite these challenges, the HPE-Juniper acquisition will significantly impact the market.

Automation 64

Automation Marketing Flexibility Sales 64

Everest Group

OCTOBER 19, 2023

The report assesses the conversational AI technology providers landscape across various dimensions, including: The key trends shaping the global services landscape Risk watch The Locations PEAK Matrix®: it features an objective, data-driven, and comparative assessment of locations specific to a market segment (function and process); the key market (..)

Nearshoring 59

Nearshoring Marketing Offshoring Information Technology 59

31 West

JANUARY 25, 2023

Founded by Fred Luddy in 2024, the ServiceNow help desk is built on the Now platform and is one of the most trusted and widely implemented ITSM solutions. AutoTask is for Managed Service Providers that offer technical assistance to their IT teams. In addition to IT services, the solution helps manage security operations.

Out-Tasking 130

Out-Tasking Software Automation Analytics 130

3Pillar Global

MAY 3, 2024

In Mercer , Aon , and WTW surveys of healthcare benefit leaders showed a typical premium increase in 2023 of ~6 and between 6-8% in 2024, far outpacing inflation. The challenge is that in 2024 any change requires building or adapting digital products and infrastructure. Healthcare costs are rising dramatically.

Insurance 104

Insurance Healthcare Co-Sourcing Administrative 104

Everest Group

OCTOBER 2, 2023

What Service Provider Executives Should Know Learn More Blog Insights on Challenges and Opportunities from Oracle CloudWorld and the Oracle Health Conference Learn More What is the PEAK Matrix®?

Business Process Outsourcing 59

Business Process Outsourcing Manufacturing Healthcare Regulations 59

Everest Group

JANUARY 5, 2024

With very few major tech vendors providing professional services for content supply chain product offerings, Global System Integrators (GSIs) have become essential. While GSIs offer consulting, implementation, or managed services for individual content supply chain components, the fragmented nature often can lead to integration issues.

Marketing 64

Marketing Reduced Costs Efficiency Managed Services 64

IBM Business Partners

MAY 17, 2024

It identifies the technologies and internal knowledge that an organization has, how suited its culture is to embrace managed services, the experience of its DevOps team, the initiatives it can begin to migrate to cloud and more.

Efficiency 94

Efficiency Automation Right-Sizing Government 94

Everest Group

OCTOBER 5, 2023

What Service Provider Executives Should Know Learn More What is the PEAK Matrix®?

Supply Chain Management 52

Supply Chain Management Streamline Operations Research Marketing 52

Everest Group

DECEMBER 7, 2023

To learn more about the progress made in 2023 to build a more sustainable future and key takeaways from the COP28 conference, watch our LinkedIn Live session, Building a Sustainable Future: Reflections on COP28 and Insights for 2024.

Regulations 69

Regulations Efficiency Sourcing Marketing 69

Everest Group

MAY 24, 2024

To embark on this journey, HSBC recently partnered with a European consulting firm, Zühlke, to revamp its mobile wealth management services for UK clients. Zühlke’s experts conducted a study on the investment preferences of British customers, providing insights that enabled HSBC to tailor its services to better meet their needs.

Advisory 59

Advisory Management Banking Infrastructure Costs 59

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! billion in revenue by 2024, companies are turning to external experts for innovative solutions that give them a serious competitive advantage. Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth.

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

IBM Services

NOVEMBER 8, 2023

Separately, in 2024, clients will be able to look forward to continued enhancements to the AIX, IBM i and Linux roadmaps. SAP is accelerating this journey by offering the current ERP, S/4HANA, as a managed service offering with SAP RISE.

Advisory 96

Advisory Banking Automation Design 96

Mercans

FEBRUARY 23, 2023

billion by 2024, growing at a CAGR of 5.5% from 2020 to 2024. This pertains to any corporate function, certainly including the one in focus within this blog: global payroll. Industry Tidbit #2 Global multi-country payroll (MCP) market is expected to reach $4.8

Payroll 75

Payroll Outsourcing Robotics Process Automation Software 75

Capgemini

APRIL 20, 2022

Gartner predicts most organizations will leverage contactless technologies for up to 80 percent of their ordering and replenishment activities by 2024. Capgemini is an AWS Premier Tier Services Partner and Managed Service Provider (MSP) with a multicultural team of 325,000 people in nearly 55 countries.

Labor Costs 52

Labor Costs Streamline Operations Software Sales 52

3Pillar Global

APRIL 20, 2021

The global human augmentation market is expected to grow rapidly within the next few years— estimated to hit $207B by 2024. Pre-Sales Engineer Denisse Vega predicts that we’ll see a lot more “bots and AI” applications enter the tech stack this year—and beyond.

Software 40

Software E-Commerce Robotics Process Automation Engineering 40

IBM Services

FEBRUARY 12, 2024

By combining IBM Power Virtual Server on IBM Cloud with our advisory, implementation, application, security and technical managed services, we simplify customer’s move to S/4HANA. This allows IBM to manage end-to-end workflows that include SAP and supported non-SAP applications.

Advisory 72

Advisory Flexibility Managed Services Management 72

Obobo

MARCH 19, 2023

With the rise of technology, companies are turning to contract management systems (CMS) to automate their contractual processes. Expertise and Experience: According to Gartner, “by 2024, 90% of contracting will be aided by AI, up from 50% today.” What are the different types of contract management systems?

Management 40

Management Automation Out-Tasking Administrative 40