Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m.

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Service Retail Sourcing Marketing 52

Everest Group

OCTOBER 20, 2023

Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast. Exhibit 1: Key financial metrics for providers for 2022-23 2. Exhibit 2.

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Service Offshoring Global Business Services Information Technology 59

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers.

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Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

APRIL 5, 2022

April 5, 2022 |. Global business services (GBS) organizations remained resilient in the face of the pandemic; however, they now must confront a global talent shortage, particularly in digital and high-value skills, to continue delivering business value and fulfill heightened expectations of the enterprise.

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Everest Group

JUNE 23, 2022

June 23, 2022 |. Head - Global Business Services. LINKEDIN LIVE. Conversations with Leaders | A LinkedIn Live Series | Episode 2. 9 am CDT | 10 pm EDT | 2 pm GMT | 7:30 pm IST. Register Now for the LinkedIn Live event! Rohitashwa Aggarwal. Vice President. Everest Group. Japan Tobacco International (JTI).

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Advisory Global Business Services Research Service 52

Everest Group

AUGUST 25, 2023

The nation’s strong talent proposition is underscored by 52,000 tertiary graduates and a thriving information technology and business processes (IT-BP) workforce, totaling 157,000 employees. The talent demand for IT services has seen a relative reduction since January 2022, as illustrated below.

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Nearshoring Jobbing Government Global Business Services 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs.

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Research Nearshoring BPO Global Business Services 40

Everest Group

JUNE 7, 2023

Learn More Market Insights™ Criteria for Choosing a Career Transition Services Provider Learn More What is the PEAK Matrix®? Learn More Market Insights™ Criteria for Choosing a Career Transition Services Provider Learn More What is the PEAK Matrix®?

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Outsourcing Service Global Business Services Shared Services 52

Everest Group

JULY 20, 2022

July 20, 2022 |. Global business services (GBS) is a game. GBS 2022 is a particularly challenging game to play for leaders. linkedin live. Snakes & Ladders: Are You Ready for the GBS Game? 9 am CDT | 10 pm EDT | 3 pm GMT | 8:30 pm IST. There are opportunities. And there are setbacks.

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Everest Group

NOVEMBER 16, 2022

November 16, 2022 |. Moving to a GBS Platform: The Need for Continuous Change Management Change management is a work in progress for most Global Business Services (GBS) organizations. LinkedIn LIVE. Conversations with Leaders | Episode 4. 8am CST | 9am EST | 3pm GMT | 7:30pm IST.

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Everest Group

MARCH 8, 2022

March 8, 2022 |. Case study experiences and feedback from buyers leveraging services from impact sourcing specialists Who should attend? Chief sustainability officers Chief diversity officers Sourcing and vendor managers Procurement managers Global business services (GBS) / shared services center leaders .

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Impact Sourcing Sourcing Government Global Business Services 52

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands.

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Everest Group

DECEMBER 1, 2022

December 1, 2022 |. In the last few years, many Global Business Service (GBS) centers have scaled up the adoption of Intelligent Automation (IA) and are now playing a key role in the overall enterprise automation adoption journey. GBS LEADERSHIP EXCHANGE: INVITATION ONLY EVENT. 8:30 AM EST | 7 PM IST.

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Automation Global Business Services Government Collaborations 52

Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

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The Hackett Group

NOVEMBER 9, 2021

More importantly, we believe this momentum should continue into fiscal 2022.”. Key Issues Study Launch – In September 2021, The Hackett Group launched its 2022 Key Issues campaigns covering six functional areas: Finance, Procurement, Supply Chain, Human Resources, Information Technology, and Global Business Services.

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Pharmaceuticals Information Technology Global Business Services Finance 97

Everest Group

MARCH 10, 2022

How to Manage the Ukraine-Russia Impact on Service Delivery. March 10, 2022 |. The service delivery ecosystem has been disrupted in nearly every region of Ukraine and its bordering countries such as Poland, Romania, and the Baltic States in the Central and Eastern Europe (CEE) region. LinkedIn Live.

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Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year. 4 position.

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Outsourcing Management Nearshoring Research 52

Everest Group

JANUARY 3, 2022

The Global Business Services (GBS) market has witnessed improvement in performance, enhancements in role, and growth across verticals and functions over the years. We will be covering this in more detail in our upcoming webinar, 5 Success-driving Actions GBS Organizations Need in 2022. REGISTER.

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Robotics Process Automation Automation Global Business Services Finance 52

Everest Group

DECEMBER 8, 2023

3 positions in expectations for 2022 and 2023, respectively. “’Do Do more with less’ will be the mandate in 2024 for both enterprises and service providers,” said Hrishi Raj Agarwalla, vice president at Everest Group. Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

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Finance Accounting Outsourcing Retail 52

Everest Group

JANUARY 26, 2022

Everest Group’s Key Issues study revealed that enterprises are bullish about growth in 2022; however, they’re facing a nearly “immovable issue”—fewer new workers entering the workforce. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%). in Global Business Services, 6.7%

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Neo Group

APRIL 12, 2022

The pandemic has impacted all businesses, small and large. In many cases the difference between a successful business resiliency story and an unsuccessful one was the quality and maturity of its Global Business Services (GBS) organization.

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Cybersecurity Analytics Global Business Services Automation 52

Everest Group

SEPTEMBER 21, 2023

Senior leadership (CEOs and CXOs) of enterprises In-house centers/GICs/shared service centers leadership Global sourcing managers GBS and SOVM professionals Senior leadership Strategy teams of providers Sales teams for providers Business unit leaders leading the GIC segment in providers Prashray Kala Partner Aranya Kalia Practice Director Ravneet Kaur (..)

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Everest Group

JANUARY 27, 2022

Now is The Time to Refresh Your Global Talent Strategy. January 27, 2022 |. So, what does that mean for global business services (GBS) organizations and the global talent pool? 8 am CST | 9 am EST | 2 pm GMT | 7:30 pm IST. Could Africa be the Next Great Talent Pool?

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Co-Sourcing Advisory Research Global Business Services 52

The Hackett Group

MARCH 23, 2023

MIAMI & LONDON, March 23, 2022 – There’s a troubling disconnect between human resources (HR) organizations’ priorities for 2023 and their ability to make improvements, according to new HR Key Issues research from The Hackett Group, Inc. NASDAQ: HCKT). About The Hackett Group The Hackett Group, Inc.

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Research Advisory Human Resources Analytics 98

Zinnov

SEPTEMBER 5, 2022

Celonis has been using that money to make acquisitions (they acquired PAFNow in March 2022 for around USD 100 Mn), build partnerships with ecosystems, and build a stronger leadership team. Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well.

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Automation Banking Supply Chain Management Right-Sizing 59

Everest Group

AUGUST 25, 2023

Everest Group recently published the second edition of the Top GBS Employers report, revealing the following important insights: The employer initiatives initiated by India GBS in 2022 have had a significant impact on brand perception While approximately 60% of the top GBS employers from 2022 have maintained their positions, about 40% have slipped (..)

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Zinnov

SEPTEMBER 5, 2022

Celonis has been using that money to make acquisitions (they acquired PAFNow in March 2022 for around USD 100 Mn), build partnerships with ecosystems, and build a stronger leadership team. Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Zinnov

MAY 6, 2022

Automation has a major role to play across these critical areas which will make it a true business and technology imperative in 2022. We are at the tip of the iceberg with enterprises expected to spend a little over USD 20 Bn in 2022. Consequently, Automation today represents a sizeable market opportunity of USD 300 Bn+.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59

Everest Group

DECEMBER 13, 2022

December 13, 2022 |. Rising inflation, interest rate hikes, and GDP contraction – matched with low unemployment rates and high talent demand – have left business leaders unsure of what to expect and how to prepare for 2023. LIVE WEBINAR. Key Issues for 2023: Rise Above Economic Uncertainty and Succeed.

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Sourcing Global Business Services Shared Services Marketing 98

Everest Group

APRIL 7, 2022

April 7, 2022 |. Building Centers of Excellence (CoEs) has become an imperative for global business service (GBS) organizations and is critical to develop distinctive high-value capabilities, enable cross-functional collaboration, and increase value delivered beyond labor arbitrage. 10-11:30 am EDT / 7:30-9 pm IST.

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Co-Sourcing Global Business Services Government Collaborations 52

Everest Group

MAY 19, 2022

May 19, 2022 |. Summary As you are likely experiencing first-hand, retail and consumer packaged goods (CPG) Global Business Services (GBS) organizations have evolved from internal providers to strategic partners to the enterprise, driving operational and technological advancements. 8:30 am EDT | 6 pm IST.

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Retail Government Collaborations Global Business Services 52

Everest Group

OCTOBER 20, 2022

Oct 20, 2022 |. Insurance global business services (GBS) organizations are heavily leveraging the GBS model to deliver innovative capabilities and build competencies that help drive enterprise-wide change and automation. GBS Leadership Exchange | Invitation-Only Event. 8:30 AM EDT | 6 PM IST.

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Insurance Global Business Services Collaborations Jobbing 52

Everest Group

MARCH 31, 2022

March 31, 2022 |. Summary Global business services (GBS) organizations faced the COVID-19 challenge head-on and emerged as an established asset for the enterprise. GBS Leadership Exchange | Invitation-Only event. The Talent Wars for GBS: Preparing for the Long Haul. 6:00 PM IST.

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Human Resources Global Business Services Collaborations Jobbing 52