The Hackett Group

JULY 13, 2021

MIAMI & LONDON, July 13, 2021 – The Hackett Group, Inc. NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Everest Group

MARCH 28, 2023

Live Webinar Global Services: Lessons from 2022 and Key Trends Shaping 2023 March 28, 2023 | 9 a.m. IST  The global services industry found its stride coming out of the pandemic, quickly adapting to clients’ evolving needs and clocking double-digit growth rates in 2021 and 2022. CDT | 10 a.m. EDT | 3 p.m.

Service 52

Service Retail Sourcing Marketing 52

Everest Group

DECEMBER 13, 2022

All the data is based on input from global leaders across enterprises, Global Business Services (GBS), and service providers. CIOs, CDOs, CTOs, CFOs, CPOs Service providers GBS / Shared services center heads Global services leaders Locations heads. Hrishi Agarwalla. Practice Director.

Sourcing 98

Sourcing Global Business Services Shared Services Marketing 98

Everest Group

AUGUST 9, 2023

With its high-quality talent, state-of-the-art infrastructure for delivering advanced technological services, and strong government support, Hyderabad has ascended as a top global services destination. But does Hyderabad have what it takes to surpass Bangalore as the foremost global services destination in the future?

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

Everest Group

FEBRUARY 1, 2022

The technology surge has created a talent war for digital skills, making selecting the right service delivery locations more crucial than ever. Based on our latest research, here are some of the established and emerging talent tech hubs to watch: Top Markets for Technology Services Talent. Asia-Pacific (APAC).

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

SEPTEMBER 21, 2021

Access the on-demand webinar, which was delivered live on September 21, 2021. Join this webinar to discover ways that leading procurement service providers are delivering differentiated value in these areas for their clients. What are typical engagement structures between service providers and enterprises? LIVE WEBINAR.

Outsourcing 52

Outsourcing Government Global Business Services BPO 52

Everest Group

JANUARY 13, 2022

Whether you call them global business services (GBS) organizations or global in-house centers, they have earned “rockstar” status within their respective enterprises in the last couple of years by remaining resilient in the face of the pandemic. LIVE WEBINAR. 5 Success-driving Actions GBS Organizations Need in 2022.

Global Business Services 52

Global Business Services Research Service Management 52

Everest Group

APRIL 17, 2023

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

Streamline Operations 52

Streamline Operations Shared Services Global Business Services Offshoring 52

Everest Group

OCTOBER 28, 2021

October 28, 2021 |. Summary Telecom global business services (GBS) organizations have evolved to incorporate next-gen technology into the organizational infrastructure to enhance their capabilities and improve value-add delivered. VIRTUAL ROUNDTABLE | MEMBERSHIP EVENT. 8 AM CDT | 9 AM EDT | 2 PM BST | 6:30 PM IST.

Global Business Services 52

Global Business Services Service 52

Everest Group

OCTOBER 13, 2021

October 13, 2021 |. Summary Mature banking, financial services, and insurance (BFSI) global business services (GBS) organizations are taking on advanced vendor management organization (VMO) roles, acquiring more responsibility in governing service provider delivery.

Strategic Sourcing 52

Strategic Sourcing Insurance Global Business Services Banking 52

Everest Group

OCTOBER 19, 2021

October 19, 2021 |. A significant boost in intelligent automation (IA) adoption occurred in response to the pandemic as organizations grappled to ensure business continuity. CIOs IT VPs GBS/Shared services senior executives Enterprise leaders Sourcing leaders COOs. LIVE WEBINAR. 9 AM CDT | 10 AM EDT | 3 PM BST | 7:30 PM IST.

Automation 52

Automation Shared Services Global Business Services Research 52

Everest Group

MARCH 31, 2022

Summary Global business services (GBS) organizations faced the COVID-19 challenge head-on and emerged as an established asset for the enterprise. Participation is limited to enterprises (no service providers), and Everest Group must approve each attendance request to ensure an appropriate size and mix of participants.

Human Resources 52

Human Resources Global Business Services Collaborations Jobbing 52

The Hackett Group

JULY 8, 2021

In 2021, we incorporated the structural changes associated with technology innovation and digital transformation into our annual benchmarking methodology, creating a new target that we call “digital world class.” In our 2021 Key Issues Study , improving analytics, modeling and reporting was the No. Data and analytics.

Analytics 52

Analytics Automation Design External Service Provider 52

Everest Group

NOVEMBER 11, 2021

November 11, 2021 |. Summary Retail and CPG Global Business Services (GBS) organizations have traditionally delivered cost-effective and consistent support services. What’s Next for Retail & CPG GBS Organizations. 8 AM CST | 9 AM EST | 2 PM GMT | 7:30 PM IST.

Retail 52

Retail Global Business Services Government Accounting 52

Everest Group

JANUARY 27, 2022

Everest Group projects that the finance and accounting outsourcing (FAO) market will grow significantly (up to 10% year-on-year) in 2022, because enterprises are demonstrating an openness toward expanding their scope of services with third-party service providers. Download a complementary abstract of the report.

Finance 52

Finance Accounting Outsourcing Retail 52

Everest Group

JANUARY 26, 2022

Latin America and the Caribbean, although supported by a stable population pyramid and featuring strong pockets of expertise in contact center and IT services, is hampered by dicey geopolitical and macroeconomic situations. headcount growth in 2022, a much more positive growth sentiment than expressed in 2020 (5.2%) and 2021 (2.7%).

Research 52

Research Nearshoring Engineering Sourcing 52

Zinnov

SEPTEMBER 5, 2022

Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well. Strong Partner Motion: Celonis boasts of over 2000 technology and consulting partners worldwide to resell its platforms and augment its offerings with its services. Snags in the Rocketship.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

Celonis is evidently benefitting a lot from this acute interest in this field – given that it just raised USD 1 Bn in June 2021 as well. Strong Partner Motion: Celonis boasts of over 2000 technology and consulting partners worldwide to resell its platforms and augment its offerings with its services. Snags in the Rocketship.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Zinnov

MAY 6, 2022

This vibrant space has seen more than 50 acquisitions since 2021 and more than USD 17 Bn of VC/PE money has been poured into this fast-growing space. NICE Systems is a case in point, which has been able to successfully flip its model moving from only 22% SaaS subscription revenue 5 years ago to almost 90% in 2021.

Automation 59

Automation Robotics Process Automation Out-Tasking Healthcare 59