The Global Small Business Blog

DECEMBER 27, 2022

©iStock/Prostock-Studio With the current economic climate and biting inflation, shoppers worldwide desperately seek the slashed prices and mass discounts offered in the infamous after-holiday and January sales. Sounds like a good time to prioritize customer experience capabilities.

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Sales E-Commerce Retail 151

Forrester Digital Transformation

SEPTEMBER 29, 2022

Wise retailers will be highly detail-oriented in their holiday strategies, especially given the macro-level conditions across many global markets.

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Groove Technology

MARCH 6, 2023

Introduction In the ever-evolving world of retail, visibility is a key driver of success. Of course, achieving this level of retail visibility isn’t always easy. Many retail businesses rely on a patchwork of different systems and applications, each with its own data format and integration requirements.

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Retail Inventory Management Sales Data Entry 130

Groove Technology

SEPTEMBER 27, 2022

While the epidemic took a toll on transportation and logistics, the retail sector held up as an evergreen sector. Retailers are rushing to use technology like AR and VR in the retail industry. IoT technologies are currently used in retail to ease corporate processes and improve the consumer experience. Defining IoT.

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Capgemini

JUNE 3, 2024

Five ways generative AI can help retailers improve the automotive customer experience Matt Desmond Jun 4, 2024 Facebook Linkedin Generative AI can help retailers improve customer and vehicle knowledge to boost sales and service Customers in today’s digitally enabled world expect seamless, convenient, and personalized retail experiences.

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Perficient Digital Transformation

MAY 19, 2023

Post-sale interactions between customers and your business may simply be communicating about warranties, upgrades or repairs, installation, personalized offerings, or troubleshooting. With the high interest from consumers, it’s clear that AR and even virtual reality (VR) should be used in all customer interactions, even post point of sale.

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Retail Sales Service Marketing 64

Working Solutions Outsourcing

MAY 28, 2024

In the fast-paced world of retail, customer service is a critical factor in ensuring customer satisfaction and loyalty. However, during peak times, such as holidays, sales events, or product launches, the demand for efficient and effective customer service skyrockets, presenting unique challenges for retailers.

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Amzur

MARCH 28, 2024

Running a growing retail business can feel like juggling too many balls at once. That’s where NetSuite AI steps in, offering a smarter solution to streamline the complexities of the retail industry. That’s where NetSuite AI steps in, offering a smarter solution to streamline the complexities of the retail industry.

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Retail Efficiency Inventory Management Sales 58

Forrester Digital Transformation

OCTOBER 17, 2022

On October 11th and 12th, Amazon held its Prime Early Access Sale, intended to “give [Prime] members a chance to kick off the holiday shopping season early.” Last year, we found that 30% of US online adults started their holiday shopping in October or earlier, so it’s not surprising that Amazon, along with other major retailers, […].

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Forrester Digital Transformation

DECEMBER 15, 2021

US online holiday sales grew by 30% in 2020, and Forrester forecasts it will grow another 10% YoY in 2021. This growth raises the stakes for retail professionals to support the increased demand, which ultimately makes them a prime target for ransomware attackers. Ransomware attackers target […].

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The Global Small Business Blog

APRIL 26, 2024

Retail e-commerce sales rose to $6.3 What’s more, by 2026, e-commerce is expected to make up 24% of all retail sales, up from 18.8% E-commerce has enjoyed such a meteoric rise over the past decade that ordering pretty much anything online and receiving it within a few days is now routine for consumers all over the world.

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Perficient Digital Transformation

MARCH 22, 2023

There’s been a lot of reporting on the healthcare moves that retail giants like CVS , Walmart , Best Buy, and Walgreens have made of late. Here are several ways to ride the retail wave by arming all your stakeholders with tools, information, and just-in-time support they can use right on the sales floor.

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Retail Healthcare Right-Sizing Sales 110

IBM Services

DECEMBER 5, 2023

As the retail industry witnesses a shift towards a more digital, on-demand consumer base, AI is becoming the secret weapon for retailers to better understand and cater to this evolving consumer behavior. Retailers recognize the need to build their strategies around AI, integrating it into many aspects of their operations.

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McKinsey and Company

MARCH 22, 2023

As consumer spending shifts online, many traditional retailers have been caught flat-footed. Retail media networks hold huge promise— but retailers need to seize the opportunity.

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Retail Sales Analytics Marketing 44

Future of Sourcing

MAY 18, 2023

With the rise of omnichannel commerce, retailers are taking a more customer-centric approach to their business operations. But delivering a 21st century storefront requires advanced back-end technology where effectiveness begins and ends with the quality of the retailer's product information.

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Retail Manufacturing Sourcing Sales 98

IBM Services

OCTOBER 3, 2023

The rise of online commerce over the last two decades has completely transformed the retail and consumer goods industries—and with smartphone adoption accelerating globally, the share of shopping done via the internet will only continue to expand. With worldwide e-commerce sales totals expected to reach $8.1

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Retail Automation E-Commerce Cybersecurity 85

Forrester Digital Transformation

DECEMBER 15, 2021

US online retail sales will grow by 10% for the 2021 holiday season, reaching just under $200 billion.

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Anexa

AUGUST 29, 2023

The point is that shopping trends constantly evolve, become priorities, and characterize the retail model. This makes it increasingly difficult for retailers dealing with skyrocketing overheads and ruthless competitors – and let’s not forget the highly discerning customer base that demands more engaging experiences.

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Retail E-Commerce Sales Customer Service 52

Perficient Digital Transformation

FEBRUARY 26, 2024

How AI and Automation is Changing the Retail Game As the digital landscape continues to evolve, retailers are increasingly turning to AI and automation to gain a competitive edge. Enter AI and automation , two powerful tools that can transform the retail landscape.

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The Global Small Business Blog

DECEMBER 12, 2023

The eCommerce segment accounts for over $1 trillion in annual retail sales in the US, or 13% of the total retail industry and $5 trillion globally. Here's a list of the top eCommerce companies in the US in terms of web sales.

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Perficient Digital Transformation

AUGUST 8, 2023

For several years now, especially since the Covid-19 pandemic, online sales have exploded worldwide. Online shopping has crushed the old rules of shopping and increased sales. E – commerce sales boost the economy by increasing productivity, encouraging innovation, and driving better shopping experiences.

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Forrester Digital Transformation

FEBRUARY 21, 2023

Last year, Amazon’s total net sales surpassed the half-trillion-dollar mark. To understand the drivers behind Amazon’s sales and profits performance, we analyzed the company’s sales and profits by product groups, countries, and business segments. Following are the top 10 insights from our analysis.

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Forrester Digital Transformation

NOVEMBER 9, 2022

Online holiday sales are expected to grow at a faster rate than holiday sales overall this year. That means retailers must ensure that their websites are set up for success.

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McKinsey and Company

NOVEMBER 18, 2021

How can retailers ensure strong sales this holiday season amid continuing supply-chain problems? Two McKinsey experts share their insights.

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Retail Sales Supply Chain Management Management 103

Perficient Digital Transformation

MARCH 21, 2023

Omnichannel is critical, but it can only help so much Presenting the customer with a sleek and functional experience for online shopping is a top priority for leading retailers, making omnichannel retailing a key strategy in the industry. Omnichannel retail ensures a brand presents consistently across all customer-facing channels.

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Retail Order Management Sales Marketing 64

Offshore India Data Entry

SEPTEMBER 19, 2023

Data entry plays a vital role for retailers by capturing and organizing key operational and customer information. Common Data Points Tracked by Retailers Customer profiles – Names, addresses, purchase history, etc. Common Data Points Tracked by Retailers Customer profiles – Names, addresses, purchase history, etc.

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Perficient Digital Transformation

APRIL 5, 2024

In today’s hyper-competitive retail landscape, merely processing orders is no longer sufficient. Businesses need a digital commerce solution that can create immersive online experiences, drive sales, and foster long-term customer loyalty. Ready to unlock the true potential of your B2C commerce?

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Retail Streamline Operations Out-Tasking Flexibility 59

Automation Anywhere

JUNE 9, 2022

Retail was certainly disrupted by COVID-19. The “new normal” requires retailers to respond with sophisticated technical, business processes, and cultural solutions. Hyperautomation is a word that is increasingly being heard in retailer management circles. Consumers’ desires for immediate gratification.

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Retail Robotics Process Automation Inventory Management Out-Tasking 75

Transperfect

JULY 20, 2021

Customer service is a key element for retailers and professionals who work in e-commerce teams. For international retailers , offering customer service in the right language adds another layer of complexity—which is where chatbots come in. Increase sales. In conclusion, chatbots are here to stay and here to help!

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The Global Small Business Blog

JUNE 16, 2023

According to the ‘Amazon Seller Report 2022’ by Payoneer a FinTech company and SellerApp, the year 2022, approximately 63% of small and medium-sized businesses (SMBs) are present on global marketplaces, contributing to nearly 60% of their overall retail sales.

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E-Commerce Retail Sales 305

Perficient Digital Transformation

APRIL 15, 2022

In case you forgot, last year and the previous year offered tough times for retailers, as the pandemic increased the time it takes to get products from overseas, thus providing a below-average customer experience for folks looking to purchase products either in-store or digitally. . Guaranteed Early Access. Perks, Perks, and Perks.

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Sales Retail Order Management Flexibility 69

McKinsey and Company

DECEMBER 7, 2022

With inflation at record highs throughout Europe, retailers are under more pressure than ever. Those that act quickly and follow a holistic playbook can be well positioned to thrive.

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Perficient Digital Transformation

JULY 20, 2023

Creating unified customer experiences across all touchpoints and channels is a common goal among retailers, and organizations often talk about being customer-centric and driving towards a personalized, consistent experience. Despite these priorities, many can’t deliver.

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Retail Automation Analytics Government 52

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

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Anexa

APRIL 22, 2023

As with every other industry, the US retail pharmacy sector has been deeply impacted by changing consumer trends. With about 1/3 of the market share, retail chains represent the major component of the retail pharmacy group, dispensing approximately 138,000 annual prescriptions.

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Magellan Solutions

APRIL 24, 2024

With online sales expected to make up 22.6% of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Only accurate data can lead to happy customers and lost sales. To take your online sales to new heights and avoid the hassle, you’re in the right place.

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Data Entry Sales Inventory Management Streamline Operations 52

Simplr

AUGUST 24, 2023

Simplr’s latest digital pre-sale CX analysis of leading apparel & fashion brands is now available for download. Leading retail brands are engaging (and neglecting) customers when it matters most, putting potential revenue at risk. So what did we learn from some of today’s biggest retail brands?

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