Anexa

MAY 20, 2023

Research suggests that a full 66% of consumers will abandon a brand unless their experience is personalized. A vast portion of the market is engaged in retail, which is transforming as we speak. The organizations that are poking through the pack are those that focus on the quality of their service – enter retail customer engagement.

Retail 52

Retail E-Commerce Customer Service Research 52

Everest Group

OCTOBER 11, 2023

DALLAS, October 11, 2023 — According to Everest Group, retail and Consumer Packaged Goods (CPG) enterprises have invested heavily in supply chain IT transformation services in the past few years, especially after the pandemic underscored the urgency of a flexible and resilient supply chain.

Retail 64

Retail Service Research Marketing 64

IBM Business Partners

JUNE 30, 2023

Today’s consumers want to know that retailers and brands are aligned with their values. So, while retailers can—and must—use technology as their differentiator, to win the lion’s share of consumer hearts, retail leaders must deliver on promises and purpose. Checking all these boxes is no small feat.

Retail 62

Retail Order Management Streamline Operations Flexibility 62

Transperfect

JULY 20, 2021

Customer service is a key element for retailers and professionals who work in e-commerce teams. For international retailers , offering customer service in the right language adds another layer of complexity—which is where chatbots come in. Save time and money.

Retail 95

Retail E-Commerce Sales Customer Service 95

Perficient Digital Transformation

MARCH 8, 2023

Despite surviving both the Great Depression and the Great Recession, not even enduring luxury retail giant Nieman Marcus could escape COVID-19’s interruption of indoor shopping. The 115-year-old luxury retailer would laser-focus on their most profitable market: millionaires.

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Retail Order Management Research Marketing 59

Automation Anywhere

OCTOBER 27, 2020

The retail banking industry is faced with significant challenges to achieve optimal operational efficiency and profitability while providing the highest level of customer satisfaction. Retail banks offer a wide variety of products, including consumer loans, credit cards, and checking and savings accounts. READ REPORT NOW.

Retail 98

Retail Banking Automation Robotics Process Automation 98

IBM Services

JANUARY 16, 2022

As the retail industry continues to navigate fallout from the pandemic, many organizations have turned to digital transformation to support the challenges of supply, demand and logistics. Recent IBM Institute for Business Value research shows just how much has changed in the last two years alone. Challenge and opportunity.

Retail 62

Retail Reduced Overhead Order Management Finance 62

Everest Group

JULY 13, 2023

Generative Artificial Intelligence (GAI) can transform multiple facets of retail and consumer packaged goods (CPG) industries, from product development and digital commerce to sales and marketing, supply chain, and in-store operations. Explore GAI’s exciting future in this blog. Contact us to speak to an analyst on this topic.

Retail 52

Retail Inventory Management Sales Streamline Operations 52

Perficient Digital Transformation

OCTOBER 5, 2021

In this episode, Kim talks with John Gregory, Global Head of Industry – Retail at Spotify, about how traditional retailers can get unstuck and how the key to staying ahead is a lot more than digital adoption. Listen Now. Subscribe Where You Listen. Apple | Spotify | Amazon | Google | Stitcher. Meet our Guest.

Retail 69

Retail Collaborations Research Marketing 69

Everest Group

MARCH 29, 2023

Retail investors are here to stay. As global capital markets face macroeconomic headwinds and a liquidity crunch, retail investors are gaining volume in traditional equity and debt markets as well as emerging alternate investments. The strength of retail investors has been fueled by both demand and supply side factors.

Retail 52

Retail Marketing Banking Offshoring 52

The Scalers

SEPTEMBER 8, 2021

CONTENTS New technology in retail trends emerge 1. Going ‘frictionless first’ Shopping in a seller’s market Technology in retail: a conclusion. What’s the future of digital retail success? New technology in retail trends emerge. Digital twins 2. Augmented and virtual reality 3. The reemergence of QR-code shopping 4.

Retail 77

Retail E-Commerce Offshoring Right-Sizing 77

Simplr

AUGUST 24, 2023

Leading retail brands are engaging (and neglecting) customers when it matters most, putting potential revenue at risk. Retailers often fall short, however, when it comes to things like responsiveness, depth of product knowledge, and the ability to fully satisfy a customer visiting their website with an intent to make a purchase.

Retail 52

Retail Sales Customer Service Service 52

Simplr

AUGUST 24, 2023

Leading retail brands are engaging (and neglecting) customers when it matters most, putting potential revenue at risk. Retailers often fall short, however, when it comes to things like responsiveness, depth of product knowledge, and the ability to fully satisfy a customer visiting their website with an intent to make a purchase.

Retail 52

Retail Sales Customer Service Service 52

TTEC

APRIL 4, 2022

Expectations for fast and convenient customer support from retail brands will also continue, making it essential that retailers attract and retain talented employees. A key retention driver for employees in retail and many other industries are flexible and supportive work environments. The new digital retail landscape.

Retail 52

Retail E-Commerce Sales Flexibility 52

TTEC

OCTOBER 20, 2021

Retail is never set in stone. Brick-and-mortar, physical retail locations, rely on being interactive spaces. Customers still want in-person experiences; but the recent CX landscape has shown that customers desire quick and easy customer service on multiple channels for research, availability, and general information.

Retail 52

Retail Analytics Sales Research 52

Simplr

FEBRUARY 13, 2023

Simplr’s 2023 State of Online CX: Sporting Goods Retailers report reveals how today’s leading sporting goods brands are engaging (or neglecting) customers during one of their busiest seasons of the year. Where are Sporting Goods retailers falling short (or going the extra mile) with online customer service?

Retail 52

Retail Customer Service Service Research 52

Forrester Digital Transformation

JUNE 15, 2022

The digital transformation of retail banking has been ongoing for the last few years. Banks have transformed retail banking to offer enhanced digital experiences, digitize operations, build digital ecosystems, and drive digital innovation. I’m excited, as I am kicking off new research that’s focused on corporate […].

Banking 130

Banking Retail Research 130

Magellan Solutions

AUGUST 19, 2021

BPO Philippines Reshaping The Retail & Banking Industry. Retail banks , like most companies, face an urgent imperative to reimagine themselves. . With this, Magellan Solutions was able to come up with research and findings. . Automation is a key tool for retail banking in the coming years. . AI for Data Analytics.

Banking 52

Banking Retail BPO Finance 52

TTEC

FEBRUARY 4, 2022

Image: Type: Podcast Episodes Podcast Embed Code: HTML Override Type: Content Enable Social: Topics: Digital Transformation Body: Retail stores underwent dramatic changes in the last two years. We all know that retail customer expectations have significantly over changed the past two years.

Retail 59

Retail E-Commerce Automation Sales 59

IBM Services

FEBRUARY 1, 2024

More prominently, central bank digital currencies (CBDCs) have come to offer digital forms of central bank money, while tokenized deposits tokenize the lifecycle of commercial bank money in both the retail and wholesale context. How does the IBM Research platform cope with these challenges? What are central bank digital currencies?

Banking 98

Banking Retail Regulations Research 98

Anexa

DECEMBER 13, 2021

As the nation’s largest private-sector employer, the retail industry affects the lives and livelihoods of millions and is an industry to study. The future, however, showed up early – and unexpectedly – with the onset of COVID-19 and the shutdown of retail locations worldwide, forcing consumers to change their buying behaviors.

Retail 40

Retail BPO Outsourcing E-Commerce 40

Anexa

SEPTEMBER 5, 2021

A less obvious result, however, of the economy reopening is the impact on the workforce – particularly those employees in the consumer goods and retail industry. And of those numbers, the women employees in consumer goods and retail expressed an even more severe burnout experience at 37%, compared to 30% in other industries.

Retail 40

Retail BPO Outsourcing Business Process Outsourcing 40

IBM Services

JANUARY 9, 2024

For example, a global retail chain might adopt region-specific AI models that are trained on data, such as customer preferences and cultural nuances. This model expands access to NASA’s earth science data, particularly for geospatial intelligence and advancing climate-related research.

Inventory Management 106

Inventory Management Retail Sourcing Collaborations 106

IBM Services

APRIL 25, 2024

Early on, ecommerce marketing strategies touted the novelty of tax-free, online-only retailing that incentivized consumers to select an online channel both for convenience and better pricing options. Building trust in an uncertain world Research shows that today’s customer is anxious and uncertain. But the paradigm has shifted.

Retail 88

Retail Sales Sourcing Marketing 88

Influx

NOVEMBER 15, 2022

Hashtag research . Video content such as reels or TikToks also exposes your brand to a new audience by incorporating trending audios and hashtags. The reach potential on these videos can be a revelation for non-followers to discover you, become a follower, and turn into a loyal customer. .

Retail 52

Retail Sales Accounting Automation 52

Perficient Digital Transformation

FEBRUARY 3, 2023

Retailers are constantly seeking new ways to meet the ever-growing demands of their customers. With this in mind, it is crucial for retailers to consider the benefits of investing in technology that allows customers to access their order information online regardless of the purchase channel.

Order Management 64

Order Management Management Retail Customer Service 64

Everest Group

MAY 28, 2024

Everest Group’s Reports Portal: Home to All of Everest Group’s Content Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Retail 52

Retail Healthcare Right-Sizing Research 52

Everest Group

MAY 28, 2024

Everest Group’s Reports Portal: Home to All of Everest Group’s Content Access our latest research, outcomes from our latest surveys and studies, on-demand webinars, and much more.

Retail 52

Retail Healthcare Right-Sizing Research 52

IBM Services

FEBRUARY 12, 2024

How we arrived at this CX environment Early days of retail Before mass media, it was harder to know what other products were available outside of the ones offered by the local store. Previously, their direct customers were mostly retailers or resellers, who sold to the end users in store.

E-Commerce 99

E-Commerce Retail Manufacturing Analytics 99

Perficient Digital Transformation

JUNE 29, 2022

In this episode, Kim talks with Ron Thurston – Author of the book “Retail Pride” and Host of the podcast “Retail in America” and John Gregory, Global Head of Industry for Retail at Spotify to talk about what it means to be a front-line worker in retail today and how that cohort can be tapped for deeper and more meaningful organizational innovation.

Retail 64

Retail Advisory Sales Collaborations 64

Perficient Digital Transformation

DECEMBER 22, 2023

A 3-part series on AI’s Role in Digital and Retail Personalization Part 1: The Big Picture – Part 2: Changing Rules of Engagement – Learn how artificial intelligence (AI) fits into retail and digital personalization. I’d Hit Play on That Track – Generating experience nostalgia can drive customer loyalty for brands.

Retail 64

Retail Research Jobbing Marketing 64

IBM Services

MARCH 8, 2024

Some forecasts suggest online retail might be responsible for half of all retail revenues by next year. In what McKinsey refers to as “the e-commerce catch-22,” many retailers with significant growth in ecommerce sales through 2020 and 2021 saw their margins decline.

E-Commerce 85

E-Commerce Retail Sales Marketing 85

31 West

NOVEMBER 25, 2023

Another example is the Massachusetts Institute of Technology (MIT), which uses cloud computing for a variety of purposes, including data analysis, extensive research projects, and providing a massive open online course (MOOC) platform. This tool suite has revolutionized how teachers deliver content and collaborate with students.

Flexibility 242

Flexibility Collaborations Research Administrative 242

Capgemini

FEBRUARY 22, 2023

CREATE YOUR OWN RAINBOW Neerav Vyas, Naresh Khanduri, Dinand Tinholt 22 Feb 2023 Facebook Twitter Linkedin UNLOCK TRUE DATA-POWERED CUSTOMER EXPERIENCE IN RETAIL Knowing what your customers want is a first-step to successfully become a customer-first brand and the answer is in the data.

Retail 52

Retail Analytics Sales Research 52

Groove Technology

MARCH 10, 2022

Retail eCommerce sales are expected to climb to $5.542 billion by 2022, according to projections. Creating an omnichannel customer experience in retail allows companies to communicate with customers on all channels. In fact, any organization that isn’t moving toward an omnichannel retailing strategy will likely be left behind.

Retail 130

Retail Manufacturing Sales Customer Service 130

Groove Technology

JANUARY 15, 2022

It is necessary for every retailer’s sales strategy in the post-pandemic years. Global eCommerce retail sales have increased by more than 25% in this pandemic year alone, highlighting the critical nature of a retail eCommerce firm. China is the world’s largest eCommerce retailer. billion in sales by 2022.

E-Commerce 130

E-Commerce Retail Sales Banking 130

Everest Group

JANUARY 15, 2024

On November 30, many of you joined our LinkedIn Live entitled How AR Teams Use Research to Support Sales and Position for Competitiveness. We took a deep dive into actual cases where AR brought research to bear on specific sales and marketing scenarios and helped drive outcomes. Thank you for being part of a lively discussion!

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Research Sales Cybersecurity Retail 52