Everest Group

FEBRUARY 2, 2023

Blockchain technology promises to transform banking, financial services, and FinTechs by enhancing the digital customer experience while lowering costs and reducing data risks in a secure environment. Service providers investing in blockchain capabilities will win in the long run. What is blockchain?

Banking 98

Banking Service Right-Sizing Automation 98

Magellan Solutions

MAY 8, 2024

AreGet ready to have your mind blown by IT services examples! Businesses rely heavily on IT services to streamline operations, increase efficiency, and accelerate growth. They’re not just for tech giants anymore; businesses of all sizes can maximize these advanced services to stay ahead of the curve. Read along!

Service 52

Service Cybersecurity Robotics Process Automation Inventory Management 52

Everest Group

SEPTEMBER 14, 2023

South Africa has emerged as a stand-out destination for customer experience (CX) services. Offering a talented workforce, cost-effectiveness, and infrastructure, the nation is attracting the attention of both providers and customers alike. Now is the time to capitalize on this alluring market in this rising continent.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Zinnov

OCTOBER 20, 2023

” – Peter Drucker In the 1980s, Shared Service Centers (SSCs) and third-party Independent Software Vendors (ISVs) significantly changed how American organizations managed essential functions by providing access to global talent. This evolving landscape prompts a re-evaluation of how services can be optimally delivered.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Magellan Solutions

NOVEMBER 20, 2023

According to 60% of business executives, superior customer service enhances customer retention. Outsourced outbound call center services can capture and hold your audience’s attention. There are several advantages to outsourcing outbound services. Why Outsource Outbound Call Center Services? Read along!

Call Center 52

Call Center Outsourcing Service Sales 52

Zinnov

JANUARY 24, 2024

The Resurgence of M&A in 2024: How Deal Dynamics in Tech Services are Set to Evolve 2023 was a year marked by a convergence of global crises that gripped the world and reshaped the political, economic, and social fabric. With these factors in play we foresee 6 key M&A trends in 2024 reshaping priorities in the Tech Services space.

Service 52

Service Operational Costs Marketing Retail 52

Groove Technology

JUNE 15, 2023

The Rise of Development Outstaffing Companies In today's hyper-competitive digital landscape, staying ahead of the curve requires cutting-edge technology and a highly skilled workforce. This opens up opportunities to work with highly skilled professionals who possess specialized knowledge and expertise in various technologies.

E-Commerce 130

E-Commerce Flexibility Collaborations Healthcare 130

NoonDalton

SEPTEMBER 29, 2021

The Internet is awash with painful outsourced customer service problems. We’re here to root out the most common outsourced customer service problems… and offer some sage advice. . What Are the Outsourced Customer Service Problems Every Business Deals With? Industry-Related Knowledge Gaps.

Customer Service 97

Customer Service Outsourcing Service Right-Sizing 97

Magellan Solutions

JULY 14, 2021

Other industries can outsource customer service and yield all of its benefits as well. When we talk about customer support outsourcing , most businesses will immediately think of big industries such as Information Technology and Finance. But lesser known and growing industries can also benefit from it.

Customer Service 52

Customer Service Outsourcing Call Center Service 52

IBM Services

FEBRUARY 19, 2024

It includes everything from product development and strategic decision-making to information systems and new technologies. To mitigate these risks , companies need the resources and technology to develop robust contingency plans. But perhaps most relevant today are the capabilities within SCM to help mitigate disruption.

Supply Chain Management 86

Supply Chain Management Management Inventory Management Analytics 86

Akorbi

AUGUST 2, 2022

Plano, TX (August 2, 2022) — Akorbi Group, a Plano-based global group of companies specializing in language, technology, and workforce solutions, is pleased to announce the appointment of Javier Martinez as Chief Technology Officer. We are extremely proud that Javier Martinez has joined the Akorbi family.

Engineering 79

Engineering Business Process Outsourcing Reduced Costs Retail 79

NoonDalton

NOVEMBER 6, 2023

This model has surged in prevalence, particularly as businesses adapt to the ongoing changes brought about by technological advancements and the global push for more adaptable work practices. Frontline employees, ranging from healthcare workers to retail associates, face unique challenges when it comes to hybrid work models.

Outsourcing 52

Outsourcing Flexibility Retail Jobbing 52

IBM Services

MARCH 27, 2024

To effectively weigh the decision, one must consider the total costs of ownership versus renting—plus a range of other, tangentially related issues. Both options deliver complex Software-as-a-Service (SaaS) solutions. Then, these cloud service providers turn around and rent out their newly acquired space to users.

Right-Sizing 105

Right-Sizing Out-Tasking Retail Design 105

Magellan Solutions

JULY 28, 2021

Why is omnichannel retail valuable? In research conducted by BigCommerce and Retail Dive in 2020, 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19. More retailers are vying for online attention.

Retail 52

Retail E-Commerce Sales Inventory Management 52

NoonDalton

OCTOBER 11, 2021

Machine learning, augmented reality, and the Internet of Things are increasingly being used by the industry to improve our shopping experience. Outsourcing in e-commerce allows business owners to tap into the expertise of other industries to improve the client’s overall online shopping experience. Customer Service.

E-Commerce 98

E-Commerce Outsourcing Retail Inventory Management 98

Zinnov

FEBRUARY 10, 2022

by Sid Jatia, General Manager, Global Retail & Consumer Goods, Microsoft; Rajat Kohli, Partner, Zinnov. Revenue models and consumer reach operated very differently before the pandemic. A common reason people tend to go the D2C route is because businesses need to pay less exorbitant margins to retailers to drive distribution.

E-Commerce 75

E-Commerce Retail Sales Operational Costs 75

Magellan Solutions

JULY 31, 2021

Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Improve efficiency while decreasing operating costs. However, the business and industry changes. BPO industry has significant growth in the last five years. from 2021 to 2028.

BPO 52

BPO Marketing Call Center Business Process Outsourcing 52

HCL Technologies

MARCH 6, 2023

IWD abhinay.khandelwal Mon, 03/06/2023 - 11:42 --> if same box required on top then add "top" class in the below code with speaker-talk-info class Siki Giunta Executive Vice President and Head of CloudSMART Offerings, Strategy and Industry Cloud Consulting, HCLTech --> And Add HTML After 'banner-info' div Close. --> 1.

Sales 52

Sales Retail Jobbing Operational Costs 52

Influx

MARCH 14, 2023

A company can reduce overhead costs, such as labor, facilities, and equipment, with outsourcing. It can also provide access to specialized expertise, technologies, and processes that may not be available in-house. Related diversification involves expanding into businesses related to the company’s current products/services.

Manufacturing 52

Manufacturing Retail Research Sales 52

Pure Moderation

JANUARY 23, 2021

Data entry services are an integral part of every company, big and small. It’s a fundamental element of several important activities of a business, from customer service to marketing strategies to decision making. Most companies that outsource data entry work are from the medical, financial, retail, legal, and media sectors.

Data Entry 52

Data Entry Outsourcing Service Reduced Costs 52

NoonDalton

OCTOBER 9, 2023

At its core, AI encompasses a broad range of technologies capable of performing tasks that typically require human intelligence. Businesses are now looking to outsource not only for cost management but also to tap into advanced AI-driven services and solutions that they might not possess in-house.

Outsourcing 52

Outsourcing Out-Tasking Regulations Supply Chain Management 52

Offshore India Data Entry

NOVEMBER 14, 2022

There has been a vast growth in the e-commerce industry due to the availability of the internet. When coming to Product Data Entry both the wholesalers and the retailers need to keep their e-commerce website up-to-date as it is vital for flourishing their business. For this purpose, data entry services and solutions are very vital.

Data Entry 52

Data Entry E-Commerce Outsourcing Out-Tasking 52

Magellan Solutions

MARCH 4, 2021

The outsourced customer care services are witnessing steady growth. Omni-channel retailing has become a growing trend. A deeper look into the outsourced 24 7 support services. These channels empower the users and boost their confidence through customer service. . Clients who are most likely to buy services or products.

Outsourcing 52

Outsourcing Offshoring Data Entry Sales 52

IBM Services

NOVEMBER 8, 2023

The supply chain plays a pivotal role in delivering goods and services to both businesses and consumers, serving as the connective thread between industries, nations, communities and all components of the value chain. Our dependence on supply chains is most pronounced in ensuring food supply. Digitalization is not one-size-fits-all.

Inventory Management 112

Inventory Management Collaborations Right-Sizing Regulations 112

Planergy Software

OCTOBER 6, 2022

In business, hyperautomation refers to the use of advanced technology, such as artificial intelligence (AI) and machine learning (ML), to automate processes. While many organizations mistakenly believe that hyperautomation can be achieved with just one technology, it is a combination of technologies, orchestrated in an optimal manner.

Automation 52

Automation Finance Human Resources Reduced Costs 52

Zinnov

APRIL 19, 2022

According to the study, 67% of the companies chose insourcing to have better control over process, quality, and IP, closely followed by improved customer experience at 60% and reducing operating cost at 63%. Also, Service Providers’ cost model is based on the number of resources deployed and does not capture the need for innovation.

Reduced Overhead 52

Reduced Overhead Healthcare Outsourcing Banking 52

Amzur

AUGUST 26, 2021

Technological disruptions are happening at a faster pace than ever. Every industry and business is transforming to change the way they operate and improve customer experience. Hence, companies are adopting various new and modern technologies to streamline operations and make businesses agile and futuristic.

Out-Tasking 82

Out-Tasking Right-Sizing Streamline Operations Automation 82

Vilmate

JULY 27, 2023

The global era of digital twins will probably arrive soon, leading to many companies embracing this innovative technology for their development and advancement. In this article, we’ll delve deeper into the world of digital twins and explore their diverse applications across industries. Let’s discuss the types further.

Manufacturing 52

Manufacturing Healthcare Design Supply Chain Management 52

Planergy Software

SEPTEMBER 12, 2023

Vertical Integration: By taking control of different stages of the production or distribution process, businesses can gain supply chain control, reduce costs, increase efficiency, and differentiate their products and services. The acquisition proved to be mutually beneficial for both companies.

Manufacturing 52

Manufacturing E-Commerce Human Resources Marketing 52

Magellan Solutions

APRIL 16, 2020

Outsourcing can benefit businesses of all industries and sizes, especially during challenging times. In fact, a lot of key industry players are taking advantage of offshore outsourcing. Outsourced partners from Poland, India, and the Philippines also provide IT-related services to this financial giant. Cisco Systems.

Outsourcing 82

Outsourcing Offshoring Sales Manufacturing 82

Balbelforce

MARCH 9, 2022

Over the past few years, cloud computing has exploded across all industries. Businesses that used to invest heavily in their own IT infrastructure are increasingly switching to remote cloud services. Instead of on-premise CRMs, you can use Software as a Service (SaaS) to create seamless omnichannel customer experiences.

E-Commerce 52

E-Commerce Call Center Software Retail 52

Magellan Solutions

APRIL 24, 2020

Around the world, there are hundreds if not thousands of companies that outsource IT operations. In fact, many of the most well-known technology companies today have outsourced development tasks during their early stages. Among the common services offered under this industry are the following: Network management.

Outsourcing 52

Outsourcing E-Commerce Banking Out-Tasking 52

Magellan Solutions

JULY 9, 2021

Besides that, we also have telemarketing experience working with various industries. These industries are: Automotive . Retail/E-commerce . It’s because we can apply what we learn from other companies that have the same industry as you. We offer a customer service focus in your telemarketing campaign. .

Call Center 52

Call Center E-Commerce Marketing Sales 52

Magellan Solutions

JULY 5, 2021

As a result, it might be hard for any start-up business owner to look for the right BPO company for their operation. . It’s already a given fact that call center Philippines offers the most affordable pricing without compromising the quality of the service. As such, they could offer outsourcing services from companies in all regions.

Call Center 40

Call Center BPO Outsourcing Customer Service 40

Influx

JULY 10, 2023

Great customer service isn’t easy—especially when competition is high in every industry—but understanding customer needs and expectations can help businesses provide a reliable experience that only gets better with time. Here are some statistics proving just how important good customer service really is.

Customer Support 40

Customer Support Customer Service Outsourcing Sales 40