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BPO market update: a plan for the future

Microsourcing

As the Chief Executive Officer of MicroSourcing , I am blessed to lead the largest and leading provider of managed or hosted offshore services in the Philippines and am extremely passionate about not only the business itself but the sector in which I am proud to work.

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2023 financial services market update

Microsourcing

Each year we get further away from the events of early 2020, and it gets easier to forget just how uncertain that period was.

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5 ways AI is changing customer service

Microsourcing

market share. More than a century after it started life as a grocery wholesaler 2 , Jumbo is every bit a retail juggernaut and much of its modern-day success is due to a growing commitment to intelligence-driven customer service. One hundred years of history. About 100,000 employees across 700 stores 1.

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Rise of the Gig Economy: The Risks May Outweigh the Rewards

NoonDalton

million individuals in the country have registered on international online platforms, offering their freelancing services. As a result, the Philippines is emerging as one of the fastest-growing gig markets worldwide. Unfortunately, when businesses venture into the freelance market, these essential aspects are often lacking.

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Top 17 Healthcare Call Center Companies in 2021

Magellan Solutions

The healthcare contact center market is broadly segmented. Healthcare services outsourced are: provider services. payer services. pharmaceutical services. Due to this, the demand for healthcare telephony services is at an all-time high. Services offered of medical call center consulting centers.

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This is How Work Environment Helps Call Center Outsourcing Philippines Be The Best In Any Industry

Magellan Solutions

Why is Call Center Outsourcing Philippines the top destination for offshore services? Contact Center Services Philippines Work Environment. Call centre services Philippines firms frequently go to considerable efforts to guarantee that they can wow their clients with their outcomes. . Microsourcing. Service Focus.

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eCommerce Trends 2022

Microsourcing

With expectations for the global eCommerce market to hit $5.55 This borderless eCommerce revolution has introduced new ways for retailers to be more profitable and service more customers. In order to maintain this competitive advantage, there are a few key trends eCommerce markets need to keep an eye out for.

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