TTEC

APRIL 8, 2022

JA: I'm doing great. JA: And can you tell me, how does emotional intelligence differ from relational intelligence? JA: So what I'm hearing is managers need to just be a little more creative in terms of how they would reach out to employees even though the same values are there. Welcome to the show, Adam. How are you?

Out-Tasking 105

Out-Tasking Research Retail Jobbing 105

TTEC

OCTOBER 8, 2021

JA: Let's start by talking about the Loyalty Leaders survey. JA: And what do you think spurred that? JA: And so would that suggest that we're going back to pre-COVID brand loyalty? JA: Right, and did you also dig into what some of the new brands that entered the top 100 list were doing? Welcome to the show, Robert.

Retail 52

Retail Research Analytics Government 52

TTEC

JULY 5, 2022

JA: I'm doing great. JA: And can you tell me, how does emotional intelligence differ from relational intelligence? JA: So what I'm hearing is managers need to just be a little more creative in terms of how they would reach out to employees even though the same values are there. Welcome to the show, Adam. How are you?

Healthcare 52

Healthcare Out-Tasking Research Retail 52

TTEC

JULY 23, 2021

JA: So thinking back to this time last year, I don't think anyone expected to go from mass layoffs to the great resignation of 2021. JA: So it sounds like employers were expecting things to go back to where they were in say, right before 2020. JA: You wrote a book, The Art of Caring Leadership. JA: And are you seeing.

Jobbing 52

Jobbing Flexibility Marketing Management 52

TTEC

AUGUST 17, 2021

JA: So what stands out to you in terms of how marketing strategies and future planning have changed since 2020? JA: In other words, it sounds like, for marketers, being able to understand how quickly things have changed for consumers has informed how quickly they've had to pivot and rejigger their own plans. JA: Right.

Marketing 52

Marketing E-Commerce Right-Sizing Sales 52

TTEC

FEBRUARY 4, 2022

JA: Right and given that we saw so many store closures in 2020 and early 2021, does this make it easier for the remaining stores to be able to deliver that type of experience that you just described? JA: Well Jeff, thank you so much for all these insights this has been incredibly helpful. Download it now at ttec.com/retailCX.

Retail 59

Retail E-Commerce Automation Sales 59

Balbelforce

AUGUST 7, 2023

Dann kann es entscheiden, ob Folgefragen gestellt werden müssen – wenn ja, gibt es überhaupt keine “Bitte drücken Sie 2”-Menüs). Nicht so bei babelConnect, das ja für das Contact Center konzipiert ist. Sobald der VoiceBot genügend Informationen gesammelt hat, leitet er den Anruf an einen menschlichen Agenten weiter.

Sales 52

Sales Automation Administrative Software 52