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Why 3 out of 5 Global Business Service Operations are Actively Outsourcing

NoonDalton

Although many GBS discussions over the past ten years have focused on optimization, process improvement, and automation, we may have forgotten the fundamental truth that three out of five GBS still actively outsource. The automated processes in use are frequently created by the outsourced service providers themselves.

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BPM vs. BPO and How RPA Helps Both

Automation Anywhere

As their names imply, both of these processes pertain to completing—and optimizing—core business tasks. BPM is a dedicated series of steps for increasing the efficiency of any repeatable business task such as payroll. What is business process outsourcing? dollars spent around the world. dollars spent around the world.

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5 stand-out articles in 5 minutes: Industry favorites from June 2022

Hyland

The 60-second download: When combined with artificial intelligence and machine learning, hyperautomation helps organizations achieve efficiency by automating tasks and creating structure around previously unstructured content. Human-led support combined with a seamless digital experience is a winning tandem for lenders. >

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50+ RPA use cases

Hyland

It’s tempting, when considering use cases for a new investment, to zoom out and look at everything the solution could possibly handle — “Imagine the ROI!” And while this approach may work to get a new implementation approved, it’s not the best way to roll out said implementation. Look to robotic process automation (RPA) as an example.

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Your guide to intelligent document processing (IDP)

Hyland

It uses AI capabilities to intelligently process information within templates, forms and documents — even when formatting is dynamic. Then IDP can convert the content into structured data, which is often further streamlined by robotic process automation (RPA). Process mining. Task mining. Invoice processing.

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What is low-code app development? We break it down for you

Hyland

The best low-code app-building platforms are pre-configured to be secure right out of the box. This capability, combined with concepts like robotic process automation , machine learning and artificial intelligence , can help improve processes across your organization, allowing you to: See optimized process and data management.

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Business process reengineering (BPR) examples

IBM Services

Benefits : 360-degree customer view Increased sales and retention Faster problem resolution Digitizing administrative processes Organizations are increasingly turning to BPR to digitize and automate administrative processes to reduce human errors. In all, agents’ pre-and-post-call workloads were reduced by 30%.