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What can AI and generative AI do for governments?

IBM Services

When implemented in a responsible way—where the technology is fully governed, privacy is protected and decision making is transparent and explainable—AI has the power to usher in a new era of government services. In our view, there are three main areas. The first is workforce transformation, or digital labor.

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Multi-cloud, why it’s here to stay

Infosys Consulting

Under the right circumstances, multi-cloud can reduce the total cost of ownership (TCO) and improve performance, reliability, security, and flexibility. Multi-cloud involves using multiple public cloud providers for different purposes, such as redundancy, cost optimization, and workload specific needs.

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Modernizing child support enforcement with IBM and AWS

IBM Business Partners

IBM Consulting Cloud Accelerator (ICCA) recommends client journeys without deep engineering knowledge, covering execution and modernization steps that take a workload from a source to a cloud destination. AWS has the biggest cloud infrastructure services vendor market share worldwide, averaging around 33% as of Q4 2022.

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GAG Pooling: What Is It, Challenges, and Benefits

Planergy Software

How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. As such, it’s a crucial lifeline that enables schools to operate effectively and provide quality education. Some also pool other ESFA or Local Authority income streams and self-generated, non-government income.

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The Rise of Global Business Services: The Future of Shared Services

Zinnov

These centers, known as captives , Global In-house Centers (GICs), or Global Capability Centers (GCCs) , are vital components of the evolving framework for how companies source services globally. Now, the SSC manages HR processes like payroll, benefits, financial operations, and IT support for all regional offices.

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Five Actions GBS Organizations Must Take to Address the Global Business Services Trends and Challenges of 2022 | Blog

Everest Group

Challenges Abound – A Global Talent Shortage Compounded by Rising Costs. Based on our report, It’s Not a Talent War; It’s a New Reality – 2022 Key Issues in Global Sourcing, GBS headcount growth is expected to be steady, with average growth moving from 4-5% in 2020 to 8-10% in 2021. We expect an average wage increase of 8.1%

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7 Industries That Need To Outsource Customer Services in 2021

Magellan Solutions

They see outsourced customer service centre firms as opportunities to decrease costs, improve services, and expand their business with greater flexibility. . BPOs can provide flexible, scalable, and cost-effective support to the education sector. . Liberate inner sources for new purposes. Main Source 365 Tech LLC.