Everest Group

MAY 16, 2022

Setups of Global Business Services centers increase in India and China, providing evidence of post-COVID economic recovery. In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter.

Offshoring 40

Offshoring Sourcing Outsourcing Global Business Services 40

Zinnov

OCTOBER 20, 2023

The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

Everest Group

DECEMBER 8, 2023

The Global IT-BP Services Industry Will Continue to Grow and Shift A vast majority of enterprises (82%) expect their global services budgets either to remain flat (39%) or increase in 2024 (43%). Further, enterprises expect to increase the leverage of Global Business Services and offshore locations.

Analytics 52

Analytics Cybersecurity Offshoring Research 52

Everest Group

MARCH 14, 2022

Case #1: Assisted a top 10 service provider in identification of Global Business Service / captive targets for acquisition/carve-outs. Case #2: Identifying best-fit European locations for new delivery center set-up for a global IT-BPO service provider. and operations (European language requirements).

Research 40

Research Nearshoring BPO Global Business Services 40

Everest Group

FEBRUARY 21, 2022

With their growing maturity, Global Business Services (GBS) organizations in Banking and Financial Services (BFS) have taken on critical roles in the data value chain. For example, a leading European bank applies engineering and data sciences principles (e.g., Data is a powerful force.

Banking 52

Banking Analytics Finance Engineering 52

Everest Group

JANUARY 5, 2023

In fact, more than 80% of respondents expect their investments in outsourcing for IT services (ITS) and business process services (BPS) to stay the same or increase in 2023 over 2022, and more than 40% are optimistic about growth in their global services budgets in the coming year.

Outsourcing 52

Outsourcing Management Nearshoring Research 52

Everest Group

JANUARY 26, 2022

in Global Business Services, 6.7% in engineering. In the longer term, the winners will be those businesses that reduce demand through process reengineering, automation, and the application of technology and also branch out to new geographies and talent pools (e.g., in IT, and 4.5% About Everest Group.

Research 52

Research Nearshoring Engineering Sourcing 52

Everest Group

JANUARY 27, 2022

Organizations are also becoming more open to leveraging service providers’ support in their Global Business Services (GBS)/Shared Services Center (SSC) operations. Service providers are positioning for growth by evolving in these ways: Developing more flexible global services delivery and location models.

Finance 52

Finance Accounting Outsourcing Retail 52

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 59

Automation Banking Supply Chain Management Right-Sizing 59

Zinnov

SEPTEMBER 5, 2022

In April 2021, Celonis partnered with IBM’s Global Business Services consulting arm to weave the Celonis Execution Management System (EMS) into its offering, adding the ability to analyze data thrown off by processes like Supply Chain Management, Finance, or Procurement to identify weaknesses and recommend fixes.

Automation 52

Automation Banking Supply Chain Management Right-Sizing 52

Everest Group

AUGUST 9, 2023

The diversity extends beyond industries alone and also encompasses the types of services being delivered to clients from these centers across the globe.

Pharmaceuticals 52

Pharmaceuticals Service Robotics Process Automation Government 52

The Hackett Group

JULY 13, 2021

The core system in Bosch’s Global Business Services unit includes seamless integration of advanced automation, including machine learning, chatbot, AI, RPA, and more. FRSS introduced a plan to identify the sources of manual work and ensure that processes were re-engineered before being automated.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78

Zinnov

FEBRUARY 19, 2024

The Software Engineering Institute of the Carnegie Mellon University defines a COE as “A premier organization providing an exceptional product or service in an assigned sphere of expertise and within a specific field of technology, business, or government, consistent with the unique requirements and capabilities of the COE organization.”

Analytics 95

Analytics Out-Tasking Engineering Flexibility 95

Zinnov

OCTOBER 26, 2023

Consolidation works well for the Global Business Services (GBS) model within GCCS. It helps companies institutionalize key business functions for a multi-hub organizational structure.

Flexibility 52

Flexibility Global Business Services Finance Regulations 52

Everest Group

FEBRUARY 1, 2022

Several leading enterprises have set up Centers of Excellence (CoEs) and innovation centers focused on emerging technologies primarily driven by an increased focus on digital, IT, and engineering/R&D services and to support new products and services development. Latin America: .

Service 52

Service Cybersecurity E-Commerce Nearshoring 52

Everest Group

MARCH 31, 2022

In our recent blog, we wrote about service delivery risk in Ukraine. 24, almost 150 companies operating out of the region supporting IT, Engineering, and Business Process services have ceased or at least suspended operations in the region, impacting thousands of jobs. Since Russian forces invaded Ukraine on Feb.

Risk Management 52

Risk Management Risk Management Nearshoring Cybersecurity 52

Everest Group

JANUARY 15, 2024

Best Regards Katrina Menzigian Vice President, Analyst Relations Engagement Thought Leadership Navigating COP28: Insights on the Evolving Landscape of Sustainability | Blog Tech Services Forecast For 2024 | Blog Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog Revolutionizing Intelligent Automation with Generative (..)

Research 52

Research Sales Cybersecurity Retail 52

Everest Group

JANUARY 15, 2024

Best Regards Katrina Menzigian Vice President, Analyst Relations Engagement Thought Leadership Navigating COP28: Insights on the Evolving Landscape of Sustainability | Blog Tech Services Forecast For 2024 | Blog Examining the Impact of the Israel-Hamas Conflict on Cybersecurity Innovation | Blog Revolutionizing Intelligent Automation with Generative (..)

Research 52

Research Sales Cybersecurity Retail 52