Everest Group

MARCH 23, 2022

2021 was a milestone year for Global Business Services (GBS) with most enterprises reporting the model exceeded expectations for global business services solutions and delivery. GBS leaders will need to rethink how best to control operating costs. We expect an average wage increase of 8.1%

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52

Premier BPO

JUNE 7, 2024

Outsourcing has evolved from a primary focus on being a cost-cutting measure and turned into a strategic tool essential for growth and success in an era of digital transformation. These tools encompass a wide range of technologies requiring deep expertise in areas where your business is unlikely to have the team to accomplish this.

Outsourcing 97

Outsourcing Co-Sourcing BPO Operational Costs 97

Zinnov

OCTOBER 20, 2023

The dynamic global market and growth strategies targeting emerging markets have introduced new considerations for organizations. This evolving landscape prompts a re-evaluation of how services can be optimally delivered. This is where the choice between Shared Services and Global Business Services (GBS) becomes critical.

Shared Services 52

Shared Services Global Business Services Service E-Commerce 52

The Hackett Group

JULY 13, 2021

The project required a shift from on-premise systems to a 100% cloud platform while reducing operational cost and, at the same time, enabling greater capabilities and scalability. FRSS introduced a plan to identify the sources of manual work and ensure that processes were re-engineered before being automated.

Robotics Process Automation 78

Robotics Process Automation Finance Pharmaceuticals Analytics 78